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September 2023 by T Ruly
NM Catalogue. The Chile is wonderful but the problem is I think there is only two people working the farm, husband and wife. You order in advance but never know when it’s coming it’s a mystery. They don’t send out notices when mailed out? They don’t answer their phone or reply to emails. So there’s no way to track it. Just keep looking outside your front door or check the mail box every day cuz they only send by USPS, unfortunately. Worse place to receive packages from. I hope they hire at least one more person on the farm.
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December 2022 by Michael Clayshulte
Ordered tamales for Christmas and the ones arrived had a use by date of July 12, 2022. No response to emails or voice-mail. Planning on disputing the charge since they won't make it right.
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December 2022 by vivian jojola
I ordered dried chile powder, pecans, and most importantly frozen green chile. I received the chile powder and pecans but never received the frozen chile. I tried several times to call, left messages and emailed but they didn't respond and so I am out the $$ and worse I don't have any green chile ☹
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December 2022 by Alice Blonskij
I ordered 10/25 a ristra. And didn't get anything stating it was handmade or when I would receive it. After 3 phone calls, emails I get a rude email about how it was handmade and will take time and I'll get it when it is shipped. Worst customer service EVER! I called and asked for my refund. Don't want to have anything to do with this company.
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December 2022 by Rebecca Maestas Sanchez
Placed and paid for an order. Never received. Have sent numerous emails and left multiple messages. ZERO SERVICE. Not sure how they managed to get a high rating in the BBB.
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December 2021 by Joe R
Excellent product excellent personalize service. ***** is the best. Ive been using them for years never disappointed.
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December 2021 by Joe R
Excellent product excellent personalize service. ***** is the best. Ive been using them for years never disappointed.
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September 2021 by Sandra Henry
Wonderful experience. Got 20# of fresh Big Jim Chiles sent to us in WV. Excellent shipping - didn't lose one chile! They were fun to roast and better to eat. Glad to revisit our years in NM and AZ; we both graduated from New Mexico State! I still think their stadium should have been called the Chile Bowl...we went to the first game at Aggie Stadium.
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September 2021 by Patricia W.
We have received these food products as gifts from our kids on two occasions. We LOVED it all! Ordered some on our own for personal use. Delicious and will definitely order again. Had zero issues with ordering, delivery or service. Very easy to reach real live people and speak with them. Will definitely recommend to other customers and friends. ******** and ***************************
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September 2021 by Patricia W.
We have received these food products as gifts from our kids on two occasions. We LOVED it all! Ordered some on our own for personal use. Delicious and will definitely order again. Had zero issues with ordering, delivery or service. Very easy to reach real live people and speak with them. Will definitely recommend to other customers and friends. ******** and ***************************
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December 2020 by Steven Hyche
Great product and even better customer service. I have ordered from NMC for several years now and have never been disappointed. I switched from fresh to frozen two years ago...IMO frozen is certainly the way to go. I have always been leery of shipping, but only ever had one issue (fresh chili w/ temps near 100); which Linda and team were eager to make right. Thanks for the chance to have a taste of New Mexico in Alabama!
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October 2020 by Maggie Colson
If zero was an option that’s what I’d give! I ordered my products, a month later after multiple attempt to contact the company I was sent my order, supposed to be 2 day shipping..... I DIDN’T RECEIVE MY ORDER FOR 2 WEEKS AND EVERYTHING WAS MUSH AND STUNK SO BADLY!!! I have contacted this company multiple times and still no refund!!! BUYER BEWARE!! Do not purchase from this company!!!!
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October 2020 by Tommy Trujillo
Amazing flavored hot hatch chilies! Chilies received were off the plant fresh even after (fast) shipping across the country. So good we ordered another 20lbs 2 weeks after receiving the first 20lbs. Great communication on shipping from staff. Only stress (from excitement) was staring out the window for a delivered box as we placed an order right before chili season and had to wait for the chilis to grow. Thanks NMC.
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October 2020 by Maria leyba
Excellent customer service.. Linda has followed through with my requests promptly with no excuses... Green chili is delicious and I will continue to order from NM Catalog!!
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October 2020 by Wanda juzang cooper
The transaction went seamlessly, I received the chili sooner than projected and the best part - the chili is unpeeled just the way I like it and couldn’t find anywhere else. I’m a happy girl about now.
