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November 2023 by Tasha Dixson
Went through the car wash a couple months ago and oil got all over my car from one of their machines.. It was nasty and they couldn’t get it all off.. Its still on my car after countless washes by hand and going through the car wash.. They didn’t care whatsoever and told me they’d give me a free 3 months but they’ve still been charging me.. Horrible customer service especially by the GM
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November 2023 by Jay Mont
Did the master wash or whatever is the high dollar one... car still wasn't clean. You can do a better job with a manual car wash...m
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October 2023 by Johnny Tundra
Recently I visited the Mister location off Northrise in Rinconada and for the first time, nothing seemed to go right. When I pulled up to the gates, the two on the right (gates 2 & 3), were labeled “Unlimited Members” so not currently being a member I chose the left lane. There was a car in front of me with an attendant tapping on a tablet. I assumed gates 2 & 3 only had code readers and no way to pay so I stayed in lane 1. During my wait, as other customers came in, I noticed that every member using gate 2 needed to get assistance to get the gate opened. The attendant hopped right over to help. I doubt any of them waited more than a minute. At the same time I was starting to feel invisible or at best ignored. After about 8 minutes, I pulled over to gate 3 to try my luck. As luck would have it, there was a payment device so I processed my payment. However, another member had pulled in to gate 2 and the attendant hopped right over to help. My gate opened first but my neighbors opened a split second later, he gunned it and got ahead of me. Now I was hoping he had at least the platinum wash, but I guess he didn’t as the underbody wash/rinse light never went on. My tires were not all the way clean and they did not have the coating on them. My wheel wells were filthy. I went to another attendant in the vacuum area and explained the issue. He told me I needed to go to a different car wash. I asked him “I need to go to two car washes?” He replied with “oh well”. Don’t you think the cost of $23.77 (including tax), seems a little steep for this kind of service? I for one do.On a side note, when I departed, the car in lane 1 was still there.
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October 2023 by A R
Some kind of mishap or malfunction happened inside the car wash, the rollers pushing my vehicle into the truck in front of me and I ended up with damage to my vehicle. The employee seemed nice enough and filled out an incident report with me, told me someone would be in contact within 72 hours. I haven't heard from anyone since (it's been over 96 hours) and nobody will pick up the phone at that location when you call. Not only were their washes getting worse in quality and the vacuums not working half the time, but now it's looking like they try to avoid accountability as well.
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October 2023 by Irene Brandt
I have been with them over a year. They just started taking more out of my account without my knowledge. They never notified me. I can't do anything now. I will cancel my next month. The wash doesn't clean anyway.
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September 2023 by Donna Sterling
Visit it weekly...Wish they would provide reusable towels to dry my car.
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August 2023 by leslie daviet ii
Well run automated car wash. Gets exterior of the car well cleaned. Has a membership program where you get unlimited car washes each month. Free vacuum for self serve interior cleaning. They are nation wide so your membership is good in many locations.
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August 2023 by Carol Sandon
In El Paso, Mister Car Wash does a terrific job of cleaning inside and outside of the car. In Las Cruces, they only do the outside. BIG DISSAPOINTMENT.
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July 2023 by Justin Sever
I've been using Mister Car Wash for several years. I have a unlimited membership account with 5 vehicles on them. I've never experienced this problem before, but the individual who was directing the cars into the car wash was pushing them together very close. When the brushes attempted to get the front of the car behind me, it caught my license plate and started bending the metal. I went back and talked to them after and they basically told me its not their problem. There is a sign saying they are not responsible.According to their Damage Disclaimer it states otherwise:4.2 Damage DisclaimerMISTER CAR WASH DOES NOT REPRESENT THAT THE SERVICES ARE SUITABLE FOR YOUR VEHICLE(S). WITHOUT LIMITING THE GENERALITY OF SECTION 4.3 BELOW, MISTER CAR WASH SPECIFICALLY DISCLAIMS LIABILITY FOR DAMAGE TO YOUR VEHICLE(S) WITH RESPECT TO THE FOLLOWING ITEMS:Pre-existing damage and loose partsNegligence (driving, steering, braking, etc.)Electric running boards in lowered positionAftermarket and non-factory partsAntennas (please remove or retract)Unsecured personal itemsRacks (roof and rear)WindshieldsThey specifically disclaim liability for the items listed above. Do you think a license plate falls under one of those items? I didn't think so either. Especially one that was properly affixed to the vehicle and not loose. The mere attitude of the employee who didn't want to take an accountability and couldn't find the damage disclaimer above was of no help. They did call the manager and gave me his card, and let him know that I would be calling him, so that he could take all of his calls and block them. First ring and straight to a voicemail box that was not setup. Thanks Justin Almaguer, I appreciate your dedication to your customers.It's definitely time to cancel our services and find another car wash service in Las Cruces.
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July 2023 by Patrick Kenedy
Never had a problem before but this time I had some pretty long road trip baked on bug guts on my windshield and it didn’t get them off. I was surprised.
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June 2023 by Brian Estrada
Only gripe I have is the hardness of the rinse water. I wish they would add a RO line at the end and just mist the cars to knock off all the mineral ladden water so it doesn’t leave any deposit. Other than that this place takes the chore out of washing your car.
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June 2023 by M Urb (Nick)
Overall, it is a decent car wash and a very efficient washer.
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June 2023 by Malia Lujan
Easy and quick way to keep my vehicle clean. The only thing I wish would change is more times than not when I use the vacuums, they don't suck things up well; like they're clogged. Other than that, Mister is great!
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June 2023 by TJ Parsons
Overpriced car wash eager to rip you off at every corner. They shut off services on me without telling me. Asked for tips without earning a tip. Sub-par cleaning with water spots.
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June 2023 by PIGRUM 3
I'M GIVING THEM A 1 STAR RATING EVERY CHANCE I GET! THEY SCRATCHED AND DENTED MY CAR, ONLY TO TELL ME A WEEK LATER, THEY WERE NOT RESPONSIBLE, SAYIN THAT THE TUNNEL DID NOT MALFUNCTION! NOW AS I WRITE THIS, I'M SITTIN STUCK IN THE TUNNEL BECAUSE IT HAS MALFUNCTION
