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January 2024 by Robin Day
Metro on Madrid is where I've done business for many many years. I've always had a great experience, the service was always over the top kind and helpful. Tonight that changed. I've taken my business elsewhere. The lights were on, the door was locked and a girl opened her car door to tell me she was on break. Customer service like that will lose customers until there's no business left. Nowhere did I see in the posted hours of operation the business would be closed for "break". Had I known, I wouldn't have waisted time going at "break" time. So grateful there's more than one Metro in Las Cruces to choose from.
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September 2023 by Yaneli Tarango
Rude and unprofessional lady working there.Went by to purchase a phone with a friend and the lady instead of greeting us stated “Next time you come into the store make sure you don’t bring people with you because you are grown and can purchase a phone yourself”. Who cares who I come with, I’m a paying customer. Maybe she was just mad because she was to busy outside the store socializing instead of working like she should.
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September 2023 by Norma G Alvarez
They gentlemen that helped was friendly and fast... open a new line.
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November 2022 by Lexi Padilla
This shop always takes forever to take care of one customer I always wait long periods of time and nobody ever answers the phones!
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November 2022 by Eric Soto
Kevin is the best! dude always helping me with my account. Go to him for a phone
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October 2022 by Angelique
Kevin was by far one of the best customer service reps. that has ever assisted me!
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August 2022 by The Network
Thanks and Muchas graciasNew upgraded phoneNew accessoriesHalf the price from the competition.I love my New NokiaMy son loves his i11
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June 2022 by Jose Gut
It’s so annoying that I’ve been trying to call the store for three days and no one answers! It’s like you all don’t want to work. Phones should be check if they are working and management should make sure they are answered. Anyone looking to get service from metro should know they have Terrible service in this area even though there coverage maps show they are well covered with 5g
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April 2022 by Mary Lou
Kevin is the best! Recommend doing business with him. Great kid.
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December 2021 by Enrique Jaramillo
I went into this store after having the door locked on me as I approached the building at the Metro By T-Mobile on 2521 N. Main. Good thing they did that action because this store was the BEST Metro By T-Mobile experience I’ve had. Thank you to Uriel for helping me get into my 2 new lines and helping me port in from Cricket. ??
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May 2021 by Jayne Greppin
why do you never answer your phone?
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March 2021 by Levi Portillo
2 months back to back me & my wife tried to pay our phones and the people who run this place don't except cash or cc payments why are you guys even open ????? Their loss bought 2 phones down solano the Manager there is more professional & they except both forms of payments. Save your self the trip don't stop here they can't help you!
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December 2020 by Francisco Marrufo
This store sold me a phone that didn’t work and claimed that since it was upgrade and I did a reset on the phone it did not qualify for a refund. Store manager admitted that cheap phones don’t work, so why do they sell cheap trashy phones?
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December 2020 by Eric Gonzalez
Nothing good in store.
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December 2020 by Raymond waibel
I called to see if they were open and the lady said yes. My husband went 45 min before they close and the lady told him they were closed. No one will answer the phones and she literally had the worst customer service!
