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March 2024 by JOHN AGNEW
Very unprofessional. I waited over 40 minutes to be seen for my appointment, and then the front counter person asked if I would like to reschedule for a week later. My time is valuable too--if you can't manage your business, don't waste my time.
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March 2024 by Barbara Padilla
It was nice and I'm so glad that I got it over with.
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February 2024 by James Steffen
We are from Illinois relocated to Pennsylvania then to new Mexico we are disabled and at risk family we tried to file our taxes and were told they would not go any further cause I didn't have the money right then and their I've always had my taxes processed and then pay u when I can how do I know what I'ma have to pay if u don't go through the tax process I believe their lazy and entitled at this location don't get ure taxes done here horrible!
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February 2024 by Sicily Anderes
Highly DO NOT recommend using the Lohman office. I came in for my taxes to be done almost a year ago and the agent messed up the forms by putting the wrong date of residency which was on my drivers license I provided. I have yet to get my tax refund. H&R Block says they have a 100% accuracy guarantee (see their website for exclusions). I was refunded only half of my filing fee and sent the amendment in myself and the error was still not corrected. I will never use or recommend H&R Block to anyone and I’ve used them for years.
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April 2023 by Arryon
It's a good service, that truly varies from person to personal relationship. I must admit they are a bit high and offer discounted features, given the vibe it's "who you know" basis. With that being said, I'd search around a bit for cheaper options. But at least with them, you know for the most part it will be done correctly.
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April 2023 by Arryon Copeland
It's a good service, that truly varies from person to personal relationship. I must admit they are a bit high and offer discounted features, given the vibe it's "who you know" basis. With that being said, I'd search around a bit for cheaper options. But at least with them, you know for the most part it will be done correctly.
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April 2023 by Gary Austin
Virtual is a complete waste of time. Documents don't upload completely. Unable to upload documents for additional deductions. Hand delivered documents to tax preparer. Multiple attempts to approve tax filing despite completed messages from the system. Do not use virtual until fine tuning occurs.
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April 2023 by gabriel beltran
Fast and easy along with great customer service
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March 2023 by Bj Moon
I never thought I'd say thank God for my tax preparer, but thank you Lord for Clarissa Carabajal!!
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June 2022 by David Aguilera
Went to get my taxes done today after scheduling an appointment over the automatic system on the phone. When I arrived no one k ew that I had an appointment at 3 pm...If I don't tell them I would have never got service. The tax lady Virgina did not know how to fill out my takes. Some other rude lady came in and was telling me that I couldn't write off certain things. I finally told them to pull up last year's form and she still argued with me.I have always done my taxes with H/R block for over 40 years. I don't deserve this treatment from the lady in charge. I have lost confidence after the disrespect from that lady in charge
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May 2022 by Brittany Kozlowski
Worst service ever. We had great service from Caroline a few years ago but now that she's retired, it's gone completely downhill. I'm pregnant so I didn't want to go in to the store and opted to upload my documents online. They sent our paperwork around to about 4 different tax agents (one in El Paso too, what?!) and the agent couldn't even get MY HUSBAND'S NAME CORRECT. Come on. It took them 4 weeks to even start our taxes, and we had to follow up with them over and over and over again. Save yourself the money and the hassle. I'd never use H&R Block again.
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April 2022 by KR Kalson
I showed up at 440pm to my 5pm appointment. I waited til 6pm til anyone came out to talk to me. Someone else got to the office before I did but didn't have an appointment and was still seen before I was.
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April 2022 by Robert Anderson
She was polite, knowledgeable, and very patient with me, so helpful.
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April 2022 by Nancy Reed
Excellent service by Eric..explained everything to the level we understood..Appt was on time..Loved Eric's personality, easy going, and wonderful humor!
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April 2022 by John Bjarnason
we have been with hr block and find the service very good
