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July 2024 by Michelle woodward
Horrible place, staff abd management are horrible. Rooms are trash. Don't waste your money here!
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July 2024 by Hannah McBride
We stopped here on our way up to Santa Fe. Close to food and a mall. We didn’t get to try the restaurant, but the breakfast at the cantina was tasty. The pool is a hidden gem. Hot tub was great after a day of driving.
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July 2024 by Miranda Lueras
Love this place, it's the only place I'll stay whe I come to Las cruises.
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July 2024 by dino anastasia
The hotel is a beautiful place! The rooms are very nice and the front desk help is fairly knowledgeable. The hotel is also very convenient to restaurants and shopping!
Nearby activities: Plenty of restaurants and shopping
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July 2024 by Bruce Allen
Feels like a hotel unaffected by mega- chain buyouts. Charming, nice staff, well maintained pool and spa; all of which have been functional through a number of stays. Understated elegance in food and beverage. It is clear that the owners are trying to maintain a 5 star vibe without pillaging your wallet or poisoning you with pretense. Don't ever sell out.
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June 2024 by Brøök Mørrïš
Beautiful Building, Pool and Hot Tub Garden. Outdoor and Indoor Bar and Restaurant. Loved the poolside rooms.
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June 2024 by Christy White
We always enjoy our stay at Encanto! The service is top notch and the food is so good!
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June 2024 by Justin and Emily Stolworthy
Rooms were nice. The only quirk is the bathroom vent. You can hear people in the adjoining room, otherwise a nice hotel. I love how they converted an older hotel into a NM themed hotel.
Food & drinks: We had breakfast and dinner there twice. Shannon and Desiree took great care of us and the food was great.
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June 2024 by Jessika Veneno
The best hotel in Cruces I always stay here when I'm there. For mother's day weekend I stayed the night again just for the pool & hot tub. Love the food & bar Camara ? is also the best pool bar girl.
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June 2024 by El Duende
No microwaves or mini refrigerators in the rooms.
Overall the place is an elegant spanish theme.
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June 2024 by Victoria
Overall the hotel is fine. It was close to some fast food spots and my conference venue so can’t complain there. The room was fine. Though I thought it was strange that there wasn’t a fridge. There are also very few outlets near the bed which I also found odd. Seemed perfectly clean and staff was very kind. I do wish the bar and restaurants were open, that would have been very nice.
Food & drinks: Restaurants and bars were closed for the duration of my stay. Pretty disappointing - it’s summer, so these should be open daily.
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June 2024 by Michelle Berry
The staff at this hotel is impeccable. The location is fine. The grounds, pool and bar are beautiful. The rooms though are VERY dated in that the carpets are faded, the office chair is uncomfortable because the seat is lumpy. On my last night, like so many reviews have reported, there was no hot water. The latter is a deal breaker for me (esp when it is 105 outside and you sweat going anywhere). Because there are so many reviews mentioning the water, it’s obvious that they have a real problem. I won’t come back because of the hot water issue. Which is a shame because the property is cool and the staff really really good.
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June 2024 by Colin Spears
When I gave it a 4 star score, 6 years ago, it deserved it. I stayed there more recently and I would lower that score to 1 or 2 stars. The rooms are badly in need of a refurbishment. It had plumbing problems also. It is not worth the price they charge anymore. I will be staying elsewhere until they refresh the rooms here.
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June 2024 by Selina Ortega
It was a very good experience!
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June 2024 by Hilda
Great hotel, Kali is very helpful and kind, restaurant is high quality, don't worry you'll see is worth your money..do not pay attention to trolls saying food is bad....Moses is a great server....my husband along with baby and I had a woderful dinner the day we arrived......Marta and Jules very great service they give..all in all 5 star!