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January 2024 by Roger Gonzales
It's unfortunate that I have to leave this review, but I feel obligated to inform others of this business before they go for themselves. Yesterday Monday July 2nd 2021 I dropped my wife off at the mall to get her nails done at "Hollywood Nails & Spa". Everything was fine, she walked in and got helped promptly. Everything after this was an absolute trainwreck, the woman doing her nails was beginning to file her nails down very aggressively and began to cut her fingers themselves. My wife mentioned to the woman that she was hurting her, the woman then continued to aggressively file her nails down while simultaneously gossiping about my wife in front of her face. Eventually my wife spoke up again because she felt that the woman was creating a hostile environment and was still hurting her fingers. The woman rudely kicked her out of her chair and told her if she didn't like it that she would have to go with someone else in the nail salon (which she gladly accepted to do so). The second stylist helping her was very polite and was very gentle with my wife's hands. Unfortunately less than 24 hours later the nails began to break off due to a poor base layer done by the first nail stylist. I went with my wife to kindly ask for a refund, we were met by 3 of the stores employees meeting us at the front table and we explained to them that we would like a refund because the nails did not last not even a full 24 hours and that we didn't want them to redo her nails due to the awful experience from the day before. We were told that we ABSOLUTELY would not be able to get a refund and that we were basically out of $60. All and all I can say if you enjoy poor quality work, rude gossiping nail stylists and poor business tactics this is the right nail salon for you, if you are like my wife and I and don't like any of these things I would recommend you go elsewhere.Services: Pedicure
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December 2023 by Stephie Reviews
Recently visited to get a nail set and pedi. The nails came out so-so, but my review is the about the pedi. The kid who did my nails also did my pedi, when he went to put lotion or whatever fluid they use on the sponges there was nothing in the bottle and he still went on pretending like he didnt just fake that. Like we pay $40 for that nonsense. Never going back for this one reason and you should start paying attention when you get your services done here.Services: Acrylic nails
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October 2023 by Vanessa Ruiz
Krystal never disappoints! She is very creative and doesn’t rush. Thank you friend!Services: Nail art
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July 2023 by Natalie Madrid
Super Adorable Place People Are So Nice. Vincent does such a great job on pedicures. Crystal does really good nails. Definitely recommend this place.
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June 2023 by Gabriella Nieto
I like the way my nails came out. I wish they were a-little more sharp square than round, but I probably should have said something before hand, that’s on me. However the costumer service was good and everyone was super sweet!Services: Nail art
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June 2023 by Juliana Christine
I am very shocked at the bad reviews. I have never been treated bad here at all. I have always been treated very well and have never been disappointed with the service. My daughter and older sister used to go here too, and we always had good experiences. I am very shocked at the bad reviews and the pictures. Even new nail techs are very good at what they do. It makes me wonder if these awful pictures were done elsewhere because people are not always honest in reviews. The one about black people is shocking too because my sister IS BLACK, maybe you were the one making it about race and you are the one that doesn't like their type of people. Sorry, just pointing out that it was probably you in that scenario because these people are the kindest even when treated badly (which I have seen firsthand while there from a handful of customers). My sisters and I are adopted and have 4 races within our family she has never been treated badly at this salon. Anyway, my experience is always perfect. The work is always what I want and Tony is great. He is fast-paced and likes to keep things moving. The price is higher than most places but it is in a MALL what do you all expect from a Mall? I say go see for yourself that they do great work????? and post a GOOD review because I would not trust the miserable comments saying service was bad or quality was bad.Services: Foot massages
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May 2023 by Little B's
They quoted $20 for white tips painted onto my little grand daughters nails. We got a little stick on butterfly added. When we went to pay they changed the price of the quote on white tips and charged us $32!! That was wrong of them!! We won't go back there for sure!!
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March 2023 by Renee Perez
4 daughters of mine went to have a girls day. They were all unhappy with the service. They were rude, all of my daughters were talked out of the colors they wanted, none of them wanted the drilling and they forced them and were unhygienic. One daughter wanted a pretty shaped nail and they gave her ugly black and green cat nails. There skin is now itchy and have bumps on them. I am going to have to pay to fix this problem. The mall is not the place to go. Find a nice salon and get REAL professionals. How these people are allowed to operate at the mall with this many complaints is beyond my understanding.Services: Gel manicures
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March 2023 by CK Keener
Save your money! You won’t get what you pay for. Worst pedicure of my life. Dirty facilities and the person doing my pedicure didn’t remove skin around toes and when she exfoliated my feet, she scrubbed not even 3 seconds, then rinsed the exfoliating sponge in the water my feet were in and threw it back in her plastic tote. Absolutely! Disgusting places and will never go back! $50.00 down the drain.Service: Pedicure
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March 2023 by Maria Solis
I don’t recommend this place because of a bad nail service I got. The man that did my nails seemed to be in a rush. He only put one coat of gel and my nails were put under the UV light only once. For that reason my nails are getting stuck on my hair strands! Will definitely not going back again.
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March 2023 by destiny yeee
they did horrible i got charged $88 for acrylics!! and they did a horrible job too obviously they’re grown out but the color of my gems changed and now it’s this ugly orangeService: Acrylic nails
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December 2022 by Meganrage420
I've gotten an okay pedicure here previously, but have twice now been disappointed by my full set. I asked for black nails with a blue tip and the girl said that she didn't think it wouldn't look good so I just did all black and was satisfied, but today when I asked for a black nail with a blue tip, the man suggested silver would look better, and I said okay but I asked for almond shaped and he goes "coffin" and I said okay, I guess, but they didn't end up coffin, they're square and they're clumpy and gross. My mother and sister got a pedicure today and neither of them received the color they asked for either.Services: Acrylic nails
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December 2022 by Megan G.
I've gotten an okay pedicure here previously, but have twice now been disappointed by my full set. I asked for black nails with a blue tip and the girl said that she didn't think it wouldn't look good so I just did all black and was satisfied, but today when I asked for a black nail with a blue tip, the man suggested silver would look better, and I said okay but I asked for almond shaped and he goes "coffin" and I said okay, I guess, but they didn't end up coffin, they're square and they're clumpy and gross. My mother and sister got a pedicure today and neither of them received the color they asked for either.
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November 2022 by Shannon
A clearly posted sign before entering the salon advertised $35 for a full set of nails. There was no notice of up charges or additional cost of specific products i.e. gel polish. While the nail technician was friendly and proficient, the station was unclean and he failed to inform me that there would be an exorbitant additional charge for a simple gel color that was presented to me on the many rings of possible nail colors. Upon completion I was instructed to pay my bill at the front desk where I was informed that the total was $57!!! When asked to explain, the less than helpful and rude manager stated that the gel polish was an extra charge. When I complained that I had not been informed, she said they could remove the gel and replace it with regular polish. I told her the behavior was akin to theft and that she should call a cop. Eventually she honored my request and the mall security officer stated that he could not charge anyone and that I had the option of returning the gel polish!!??? I paid the bill and informed the manager that I would respond appropriately to this unethical business practice. Beware of the potential for financial abuse by unethical businesses. The principal of this issue certainly outweighs the financial loss but imagine just 10 customers a day times $15…really adds up right!?Service: Acrylic nails
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October 2022 by Victoria Martinez
Terrible service. I'll never forget my experience. The walls and floors are dirty and the service is very unprofessional. Not the Hollywood Nails & Spa I remember. Over priced, I can't believe I stayed and paid. I will NEVER go back.