“We have just moved to the Las Cruces NM area and have services on more than one occasion already - both Sam and Justin were prompt, professional and courteous as well as knowledgeable - they went above and beyond not only for computer but for electronic and setting up security camera - my husband and I would highly recommend them Thank You !”
“Professional Review:I seldom write reviews for companies, as most fail to impress, but today warrants an exception. It's been six months since I engaged this company to construct a Gaming Rig tailored to my specifications, leveraging the AMD chipset. Typically, I undertake such endeavors myself due to a lack of trust in others, but the prospect of circumventing the extensive research and labor prompted me to delegate this task.To my delight, they delivered an exceptional build that not only met but exceeded my expectations. The assembly was executed with commendable professionalism, showcasing meticulous wire management. Subsequent rigorous testing through intense gaming sessions and video editing revealed a substantial performance upgrade from my previous system.Moreover, the standout feature was their unparalleled customer service. The staff demonstrated a high level of professionalism, attentiveness, and a genuine commitment to understanding and accommodating my needs within budget constraints. I wholeheartedly recommend anyone in need of similar services to consider them.In conclusion, my experience with this company has been outstanding, and I will undoubtedly return for any future computer-related requirements.”
“I bought a laptop here in 2022 and all went well. The employee was very knowledgeable and helped me find a laptop that fit my needs. It was a positive experience even though the laptop had to be shipped to me since it was not in stock in the store.
However, I called this store the other day (January 2023) and the woman I spoke to was very condescending. I broke the screen on my Samsung Galaxy A20, and Samsung customer service told me I could get it repaired at Best Buy. When I called this Best Buy to set up an appointment to have the screen on my phone replaced, the employee who answered the phone acted as if I was a huge pain in her neck. When I told her I had a Galaxy A20, she acted as if I'd just handed her an open box filled with dog poop. "Oh," she said, "we don't work on those phones ." I mean, I only called because Samsung customer service told me to! Sorry to bother you, lady.
Overall, I'd give them a score of 3½ stars if that were an option. Since it's not, I'll round up to 4 stars based on previous positive in-person interaction.
Update March 2024: I was glad to learn I can drop off old/broken laptops and other computer items here for recycling/proper disposal. I dropped off 3 broken laptops a friend left behind when she moved. I was glad I didn't have to toss them in a dumpster and that Best Buy will see that they are disposed of properly. This service definitely earned them the half a star I rounded up to after the lady was so rude to me on the phone. This time all the workers I encountered were nice and helpful.”
“We were looking for a gaming laptop charger which we happened to forget at another location. Despite purchasing a couple of universal chargers from retailers we were unsuccessful in finding one that will fit. We went to all major retailers and a couple of used computer shops but had no luck. Roger at Edgar's was able to locate a used charger that worked for us. It was a little pricey ($55) for a 9 year old used charger but we were glad he had it and paid the price. The perk was playing with his massive cat that seemed to weigh 25 lbs.”