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July 2024 by Mr. G
We have done business at two branches, at Lohman and University. Maria helped us at Lohman and Jackie at University. I've been very happy with the service and friendliness they offer. We are moving our account from White Sands Federal Credit Union, which has been a pain to deal with in many ways. I'm hopeful for a good future relationship with Citizens.
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December 2023 by Eric Lopez
The atm is always down for days, sometimes weeks, and more often during the holiday seasons.
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March 2023 by Michael Marrufo
Used the drive thru to make a transaction
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January 2023 by J. C.
If the light is still green at the drive through, and you’re still at your counter please attend your clients.
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December 2022 by Julie Winkler
Only been in Cruces a couple of years and we chose this bank for its multiple locations and because it came highly recommended. While we've received decent service at this branch, which is closest to our home, it's not been overwhelming friendly. Tonight I was appalled at the customer service I received in the drive thru. I've never experienced this level of immaturity and rudeness anywhere that I do business. I am not sure we will continue banking here.
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September 2022 by Sir Bulba
Second weekend in a row the atm didn't have any money in it after I drove over to get a deposit. Like what's the point of being a bank if people can't use you or your atm so consistently
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September 2022 by Tristian H
Second weekend in a row the atm didn't have any money in it after I drove over to get a deposit. Like what's the point of being a bank if people can't use you or your atm so consistently
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August 2022 by Gaby Aguilar
It was a sad day for human kind today. I always walk by this bank and admire the little birds that nest under the drive through and noticed a man was there today in the afternoon power washing these poor defenseless birds nests off the building. I walked up to the building and I notice the grown birds are flying all over the place and chirping loudly. And on the floor I see dead baby birds who were killed unethically and inhumanly as possible there could have been a better way to rehome or renest these poor animals. It is very sad to see the bank allowed this and paid for this to be done. Never banking with citizens bank after knowing how inhumane they took care of these defenseless birds.
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April 2022 by Eileen Roberts
Prompt, professional, and friendly.
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January 2021 by Joe Smith
Citizens Bank is locally owned and managed with care for customers and the community. Offices are conveniently located. Help is a phone call away. Drive up facilities have always been examples of good customer care. During the pandemic, lobbies are open to those with appointments. Others must use the drive-up. ATMs work well.
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March 2020 by Anai Munoz
everyone is so rude. i never had problems with this bank until i started using this location.
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August 2018 by Kevin Renn
Never really had a problem with the bank thus far however they lack customer support that can actually help you if you are traveling and your account gets frozen.
I now have to wait till Monday to access my funds. One could see the dilema they would face being stuck out of town on a Saturday with cash
Pls fix this so that somebody else doesnt have to live two days off of 5 dollars
K thx
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July 2018 by a d
Never really had a problem with the bank thus far however they lack customer support that can actually help you if you are traveling and your account gets frozen.
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June 2018 by John O
prefer this branch
