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December 2023 by Maria N.
I went into Walgreens to buy cards and some makeup. One of the female employees was sitting on a stool in the aisle of the cosmetic dept. Never once greeted me or asked me if she could help me. I got to the cashier and he too was aloof. The lipstick I got was not the price that was on the sign above the rack. When I questioned the price he asked me if I still wanted it- I told him the price and asked him to check. The one on the stool actually had to stand up and look - it was ONLY a certain color that was on sale. How I was supposed to know that is beyond me. Maybe if she had gotten off the stool she could have helped me to know that. No "sorry for the confusion" no customer service !! Oh- I forgot- customer service is only a thing that old people know about!!! Won't go to that Walgreens again- I might bother the "help"
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September 2023 by Sal B.
Terrible experience every time I go to this Walgreens! Always has homeless people outside of store in parking lot harassing customers ! Staff is horrible, it took staff over 20 minutes to unlock restrooms! Why they lock restrooms makes no sense! Staff working the pharmacy was incompetent! Staff working the registers up front were slow and rude with elderly customer. Elderly Customer was having trouble with his debit card and they refused to help him. I paid for his merchandise! I WILL NEVER GO BACK!!
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May 2023 by Martin P.
Was visiting out of town & my wife needed a prescription filled. She called Walgreens & was told they would have to call our other pharmacy to have the script transferred & it would take up to 2 hrs. Showed up 2 1/2 hours later to find out no one had made the call yet & it would be ANOTHER 2 hrs. Spoke with the pharmacist to see how we could move this along & he cops an attitude with my wife & offers no apology. Avoid this pharmacy if looking for efficient, friendly service.
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December 2022 by Rachel M.
Store itself is fine but the pharmacy is heinously understaffed and seemingly staffed by confused younger people at all times. Controlled substances are managed behind the counter and yet every time I go here the staff member at the registers can't seem to find any prescription in a shorter time period than five minutes. Lines are always long, it takes at least 20 mins to pick up your prescription on a good day, and frequently you have to wait significantly longer for your RXs to be filled because they're busy and understaffed. Just go across the street and use the pharmacy in Albertsons, everything is easier there even if they're not a 24 hour pharmacy.
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September 2022 by Luv 4.
rudest pharmacy i have ever been to, i will never recommend them, im transferring my meds out!!! and calling corporate asap..if they are acting like this to patients i dont trust them period!!!!
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June 2020 by Leslie W.
Since the wife's heart attack we find ourselves at the pharmacy here about every other day. The communication between her many doctors, cardiologists, surgeons and Mountain View labs has been near flawless. If there is an issue with her insurance not wanting to cover a medication prescribed by a physician the pharmacy contacts her insurance directly. We have rarely had to wait more than a day or two for the matter to be resolved. Sometimes they can do it while we wait. The pharmacy to us gets a 10 out of 10. Now that Las Cruces is down to one actual liquor store and it's on the other side of town for me; I just go in here for the beer I like (Bell's Two Hearted Ale - you cannot find it anywhere else on this side of town) or a decent bourbon. I was making regular treks to Spec's in El Paso because they have EVERYTHING. But COVID thwarted those outings. Thanks god for the liquor store here. They also sell cigarettes. The candy aisle has no sugar chocolate, the vitamin and supplement inventory always has what I need. It's a Walgreens...easy in and easy out. More limited than a Walmart of course. But Walmart sucks. I have never encountered a snarky clerk either - extra yay!
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June 2020 by Leslie T.
Since the wife's heart attack we find ourselves at the pharmacy here about every other day. The communication between her many doctors, cardiologists, surgeons and Mountain View labs has been near flawless. If there is an issue with her insurance not wanting to cover a medication prescribed by a physician the pharmacy contacts her insurance directly. We have rarely had to wait more than a day or two for the matter to be resolved. Sometimes they can do it while we wait. The pharmacy to us gets a 10 out of 10. Now that Las Cruces is down to one actual liquor store and it's on the other side of town for me; I just go in here for the beer I like (Bell's Two Hearted Ale - you cannot find it anywhere else on this side of town) or a decent bourbon. I was making regular treks to Spec's in El Paso because they have EVERYTHING. But COVID thwarted those outings. Thanks god for the liquor store here. They also sell cigarettes. The candy aisle has no sugar chocolate, the vitamin and supplement inventory always has what I need. It's a Walgreens...easy in and easy out. More limited than a Walmart of course. But Walmart sucks. I have never encountered a snarky clerk either - extra yay!
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March 2020 by Erin L.
Worst Pharmacy ever waited over an hour for a prescription that was called in two and one half hours prior and it still wasn't ready!! I will never use them again!! The lines inside & out were a mile long!
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November 2019 by Jennifer M.
This pharmacy is chronically understaffed. I have taken my prescriptions here since they opened and there are three registers, two of which are rarely used. It is typical to wait 20 minutes or more in line inside or outside in the drive-through. They should have 4 staff people (at the registers) everyday from 7 to 7. It's a busy place and the last thing sick people need is to be delayed amid crowds of other sick people. If Walgreens truly appreciated the health of their customers they would staff up this pharmacy. On the plus side, staff are always pleasant, curteous, and professional. I don't know how they keep smiling with all the demands put on them and the fast pace.
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November 2018 by Nancy S.
This pharmacy is incredibly inefficient, which means long lines and waits. You can see multiple staff working, but only one person attends BOTH the drive thru window AND the inside line. Inside there is only 1 line, so you can't simply quickly drop off a Rx, which should only take a minute or two. So whether you are dropping off, picking up an already filled Rx, or needing to talk to a pharmacist, you must wait until all people in your line AND the other line are attended before you can even talk to the only person attending to customers. If they staffed the pick up, drop off, and consultation windows separately, things would move a lot more quickly