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November 2023 by Aliyah
Great customer service! They were very honest with me about the issues and didn’t try to upsell me on something I didn’t need. I was very impressed and thankful.
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November 2023 by Vanetta Armendarez
Took my car in because the brakes were making a very nasty sound. My problem was trouble shooted, I was clearly explained the findings and because it wasn't actually my brakes I wasn't charged. Excellent service and I highly recommend.
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October 2023 by B T
Very friendly, good price, fixed a jammed drain plug. Took a little longer than expected but it was fine! Um... work on your coffee guys!
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September 2023 by Toby1 Kenobi
Inspected my 06 Toyota Tundra, and found my steering stabilizer had broken. Fixed it super fast and the bill was way cheaper than I thought it would be. Thank you so much Brakemasters professionals in Las Cruces, NM!!
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September 2023 by Zoey Mares
This place is always so great. The staff is super friendly and honest. I really like the messaging service they use where they update me on what they find and recommend for the car. My grandpa went to this Brake Masters for years before he passed and always got me appointments here too. They were always so friendly with him and took care of anything he needed and they always gave him a vet discount. They are great!
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September 2023 by Jeff Howey
The crew and manager at Brake Masters have been a mainstay for maintaining and fixing our vehicle issues. I've used them for 10 years plus, with honest diagnostic skills and results, reasonable prices and timely service. I'd highly recommend Jeremy and the other staff at the Las Cruces NM location!Service: General repairs & maintenance
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September 2023 by Nancy Caley
They were so professional. They were friendly. They explained what I needed. I will be taking my car there for oil changes and other needs. Would recommend them to everyone!!Service: Brakes
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August 2023 by I E
Came in for an oil change. They made sure to upsell me to full synthetic oil after I explained I had the coupon online for conventional. It’s better oil and last longer? Ok fine I paid the $70 for the oil change. I get my car back and the wheels are loose and my glove box is off with all my belongings thrown everywhere. I called them and said my wheels are loose. “Oh come back in the morning” no.. I’m going right now I really don’t care if it’s 6:00 and you close at 5:30. If you’re going to inconvenience me I’m going to inconvenience you. What was I going to do? Drive around with loose wheels or do it myself or pay SOMEONE ELSE to do it correctly? Instead of doing me a courtesy, they were literally going to let me struggle and figure it out myself before they took responsibility to make it right. And just having my glove box completely off just shows how careless they were when my vehicle was in their hands. Not to mention that my a/c was on FULL BLAST AND THE RADIO TOO. Have some professionalism what is that about?!Just like any other shop… be aware and always make sure your ride is in good hands. Double check everything. Especially if you’re a woman because I can’t imagine how many women that don’t know much about cars or don’t have anyone to trust to take care of their cars get taken advantage of here.
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August 2023 by John S.
I took my car in for a check engine light. I was told it would take until the next day to diagnose the problem. The next day I received a text indicating the diagnosis. I went into the shop and was told it was a bad coil cap and the car needed spark plugs? I understood the coil malfunction, but spark plugs, not so much. I agreed to have the coil replaced and agreed to changing the spark plugs. The quote was specially for $423 plus tax. I agreed to that price. When I went to pick up the vehicle the price was $593.06. When I questioned the amount I was told the quote did not include the "Diagnosis". So apparently, a Quote is not for the entire fix. Just what they want you to hear. Bad Business Practices and one that will cost them my business forever.
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June 2023 by Rick Rios
I do have to say about my experience with Brake Masters. I had all of my four rotors changed there recently. My car was shaking when I applied the brake at highway speeds. I took it in and they said my brake pads were good but my rotors needed replacing. I did and it cost me $700.00 I was going to be traveling to El Paso back and forth so I went ahead and paid. They also have me an estimate for replacing 2 shock absorbers (Which they showed me a picture of). The estimate was for $2,500.00 I kid you not. Ridiculous!! They said the shock absorbers were only a specific kind that was for my Buick. So I realized I did pay to much for the rotors. I called Pep Boys they also said the shock absorbers but their price installed was $800.00. Wow. I suggest you do go to Brake Masters get an estimate for repair and then go somewhere else and get it done. You will save a lot of money.. I won't be going back ever. I can honestly say this is my true experience.
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June 2023 by Armand Valdivia
Overall experience with this branch was pleasant. However not real satisfied with their customer database or explanation.Even though I have had 2 vehicles serviced by BrakeMasters (franchised not corporately owned) from another state they could not bring them up on their system. Fortunately I had a copy of my receipt, if I had not been able to provide the receipt my so called “Lifetime Warranty” would not be honored.Get your software and database together BrakeMasters!!!!!
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June 2023 by Virgil Diaz
While traveling through Las Cruces my warning lights came on. The shop diagnosed the problem and I was able to continue on my trip after just a few hours. They were very professional and helpful.Service: Auto engine tuning
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May 2023 by beto ibarra
Awesome crew and honestly way faster and nicer than I thought they would turn my car around. Danny stayed in contact with me every step of the way and they give military discount witch helped out. Def recommendServices: General repairs & maintenance
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May 2023 by Miguel Angel Brito
Excellent service and attention! My car needed quite a bit of work but it was well explained and the priorities identified. Felt very comfortable and satisfied with the repairs done!
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April 2023 by Michael Hainer
Another excellent job by the Las Cruces Brakemasters Team! Thanks to the knowledgeable service desk worker, and the detail-oriented mechanics at this location. Best communications, reliable photos of any issues, and all provided at a fair price. Auto service and repair is NOT cheap, so I’m happy to have an excellent job done with good warranty for my hard earned money. Keeping my older paid-off Honda safe and running well is far more affordable than a new car!! Even got to share the meaning of the mezuzah on the door to the shop! Deuteronomy 6:9. May Jehovah continue to bless those following his standards of honesty, integrity, hard work, and love for our neighbors! Much appreciated, team Brake Masters.Services: Tire rotations
