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November 2023 by Michael O.
My F-150 stereo kept resetting itself so I made an appointment to get it fixed.Brought it in and they found the issue so we had to order a part. Came back to install part once it came in and after they installed it I noticed the USB ports stopped working. Called and made another appointment. Came back for third time and they looked and said couldn't find problem because internet was down but assured me they looked and all hook ups were connected so I would have to come back a fourth time when internet was back. Showed up today at 7:45 am for my appointment and at 11 am they came back and said they found the problem that in fact they forgot to plug in some wires in back (the ones they said were plugged in last time). So left dealership and then realized my satellite stereo wasn't working! So here I am sitting in the waiting room for the 5th time for the same problem.
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August 2023 by Stacey C.
So I'm sitting outside the dealership... Borman Hyundai but I have a Ford Mustang and the Ford dealership is next-door. So I asked the Ford dealership. What is their guess about how much battery it will take to go to my destination, which is a well-known spot around here and about 120 miles away.I just wanted to understand what they knew about the car because nobody really seems to know much. And the sales manager couldn't even walk out of the box, he just yelled at the sales person that I happen to run into an asked the question to first period "I don't have any idea if I were her I would charge 100%" and he was a jack ass and I just turned around and said yeah "nobody knows much about this car but everybody's selling them and it's really irritating."I love the car, I am really glad I didn't buy it here, what a jerk !
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July 2023 by O R.
Have an awesome experience having my car serviced here. They took my car in sooner than expected, promptly troubleshot it and got it back to me in record time. They are exceptional at what they do. Big kudos!
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May 2023 by Cristal S.
Horrible horrible service!! Everyone that works there is horribly rude! I would give 0 stars but we have to add a star! Dont even bother coming here!
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April 2023 by Chuck S.
Bought a used Ford F150 there on March 18, 2023. As of today, 4/13/2023, my trade has still not been paid off. That is almost one month.As a former dealership Controller, this is USUALLY a sign of a poor cash positiion, or a "we dont care" attitude in their business office. The lender on our trade calls DAILY, and they don't care that Borman is slooooooow. They just want their $$$$$$. Something like this hurts a person's credit rating. Something just seems off.
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December 2022 by Jim P.
Went back for yet another superb experience. Thanks Lisa Anderson and the unknown mechanic who speedly executed my oil change yesterday. Well done again. And also thanks for the free coffee, clean restroom and free wifi while I waited.
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September 2022 by Yanis G.
Good customer service, exciting car buying experience and professional staff. Clean and inviting facility. Great communication skills, quick and efficient car buying experience! For your car buying needs you can count on Braden Tidwell with @borman_autoplex any day.
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September 2022 by Douglas S.
BUYER BEWARE!!!!!!As with any dealership you take a chance. Boy did we make a poor decision on Borman's dealership this time. First let me say we had a great experience with the sales team. However, we have had the worst experience with the service department and the owner of Borman Ford himself. We purchased two brand new vehicles from Borman Ford on the same day. With add ons. Even introduced our neighbors who bought a new vehicle that next week. All this thinking we had forged an honest and positive relationship with Borman Ford. In May of this year our Lincoln had some issues with air vents and rear window motors. An easy replacement fix under warranty. One would think anyway. The service department had the vehicle for 3 weeks. It seemed a bit odd that they would have the vehicle as long as they did. Upon picking up the vehicle the service manager stated that someone (bumped ) into the front of the vehicle and they had (buffed out the damage). Mind you the car was not in acceptable condition when we looked it over. Potato chips on the floor, grease stains hand prints on interior and the whole front end was out of alignment.The service manager did admit something happened to the vehicle when we were on the way to pick it up, and we saw right away that the front end had been clearly in an accident of some sort. They tried to fix the front end( illegally) with out notifying us. They did a very poor sloppy job of it too. Round and round we went. The fenders, hood, grill, headlights, camera, and sensors, missing nuts , bolts and screws. The car was NOT IN SAFE DRIVING CONDITION. As we took the vehicle to our insurance company the breaks locked up and nothing was in fornt of the car. Borman's own insurance adjuster came out to our home and it was now off to a neutral and reputable auto shop. To be repaired. 5k worth of damage. This is the amount after Borman Form repaired the vehicle without our permission. Either rhis was a major collision or they are just that bad at repairs. May to August we had a non operational car. This was no bump. Now we have a vehicle that was wrecked by Borman Ford and there is a loss to us. Fraud... it's illegal for a dealership to wreck a vehicle and try to cover it up. That's a fact!! Deleated the drive history unplugged our dash cam and we were told that the dealership camera's were not operational that day. Come on now!!!! As a military combat vet they made me feel when buying the vehicles I was in good, safe ,hands. INSTEAD I WAS LIED TO!! THEY WRECKED MY CAR AND TRIED TO COVER IT UP.When speaking to the owner his pride was more important to him than making the situation Whole again. Yes the vehicle was fixed and is not the same. The owner danced around the situation. Thinks we want his money. We just wanted to be reimbursed for the loss value of the vehicle. Unfortunately, this was not the case. The owner stating he will not cut a check for what his employees or company do. Also stated he wont pay for mistreating customers. So, I warn any and all persons whom venture into Borman Fords lot. Be careful be aware and do not trust this business. If an owner can't take responsibility for wrong doing that has all the proof, black and white and recorded. Than it is embedded in the whole business. We still have not had an appropriate apology for Borman Ford actions.
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July 2022 by Jane D.
I appreciate the Managers reply to my Review. However, I won't go back. I think that the employees should be required to read "The Millionaire Next Door" before they are permitted anywhere near a Customer (and no! I'm not kidding!). They would truly benefit from it! Regardless of how someone is dressed, age or what they drove up in, show a little damn respect. You NEVER know who you are dealing with.
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April 2021 by John S.
My wife and I were in the market for a new vehicle in Feb.2021. We had decided on a Honda and rather purchase from local dealer that had no inventory we chose Borman Autoplex. I initially contacted Borman on the internet and Michael Washam responded with a email. We made an appointment to come in early the following saturday. Michael works out of the Ford store there and is the manager. Being retired from the car business and a former Ford salesman I felt very comfortable with Michael. The entire deal process was very smooth, the trade allowance was reasonable and my wife and I felt comfortable with the vehicle, a CR-V, so we went for it. At no time did we feel pressured to purchase. Frank, our assigned salesman helped with all the paperwork getting filled out and showed us all the in's and out's of our new vehicle. I can be very critical of car salesman because of my prior experience but everybody at Borman was friendly. Most of the deal went smoothly except with some paperwork glitches with Honda finance but in the end it all worked out. I can honestly say that Michael did everything he promised and in this day and age I find this refreshing and commendable! Owner should be lucky to have a manager of this caliber working for him. Also, the girls in the business office went out of their way to make sure the deal went smoothly thanks Maxine and Paula! In the future I look forward to again doing business with Borman Autoplex and Michael.
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October 2020 by Janne D.
My husband and I purchased a 2017 Honda Accord during their 4th of July sale at Borman. Jason and John were great. The car we were purchasing wasn't actually on the lot but in transit at the time of the sale. They assisted in ensuring we would get the best deal for our new car and answered all of our questions. Our vehicle was delayed in the transit process, by Honda itself, and we received it approximately a week later than expected. Our only issue was that we had to reach out to John and Jason for updates on the vehicle after the expected date of delivery had passed instead of them proactively informing us on the situation. Had they informed us proactively, they would have earned more stars. Other than this issue, our experience with them was positive and we love our new vehicle.
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September 2020 by Jessica E.
I got my new car from Borman. I would recommend Braden Tidwell. He is the absolute best there. He is honest and up front with everything. He was very patient with me to make sure I got exactly what I'm looking for.
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September 2020 by Ethan J.
I was a first time buyer they ripped me off. Roughly 16k for a 2015 Honda Accord. Asking price was 11k 5k in fees seems a bit exorbitant to me. Won't be coming back.
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August 2020 by Maureen C.
Went in to shop for a new truck. After not wanting to do the typical song and dance of 20 questions with the sales person, I was tagged team with a disgusting amount of high pressure, maybe because they thought I was a "**** female" and could be intimidated. Sadly, I really liked the vehicle I was shown and needed time to think about the purchase, which I told the 1st salesman upfront. At that point they tried reverse psychology to make me feel bad and not worth their time. 30 minutes later after walking out the door extremely upset, I decided to buy a Titan just due to the awful customer service there... a sign of things to come made me run like hell away from this dealership.
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August 2020 by Juan G.
I had a really bad experience with their sales person "Nate". He said he likes to be referred to as "big nate" so lets go with that. He's the type of person to spam you with copy-paste texts saying the same exact thing, rather than actually try to help you out. It's honestly something that should be happening in middle schools, not the professional world. They're other staff are fine but this dude "big nate" is a disaster of a person and a weak professional.
