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January 2024 by Lynn A.
The electronic door locks and cruise control failed on my little Hyundai Accent. I took it in FOUR times for repair and waited. Finally, they gave me a loaner and got the problems fixed. !!! 3 MONTHS...$2,200 !!! My car NEW cost only $16,000.
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November 2023 by Michael O.
My F-150 stereo kept resetting itself so I made an appointment to get it fixed.Brought it in and they found the issue so we had to order a part. Came back to install part once it came in and after they installed it I noticed the USB ports stopped working. Called and made another appointment. Came back for third time and they looked and said couldn't find problem because internet was down but assured me they looked and all hook ups were connected so I would have to come back a fourth time when internet was back. Showed up today at 7:45 am for my appointment and at 11 am they came back and said they found the problem that in fact they forgot to plug in some wires in back (the ones they said were plugged in last time). So left dealership and then realized my satellite stereo wasn't working! So here I am sitting in the waiting room for the 5th time for the same problem.
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August 2023 by Stacey C.
So I'm sitting outside the dealership... Borman Hyundai but I have a Ford Mustang and the Ford dealership is next-door. So I asked the Ford dealership. What is their guess about how much battery it will take to go to my destination, which is a well-known spot around here and about 120 miles away.I just wanted to understand what they knew about the car because nobody really seems to know much. And the sales manager couldn't even walk out of the box, he just yelled at the sales person that I happen to run into an asked the question to first period "I don't have any idea if I were her I would charge 100%" and he was a jack ass and I just turned around and said yeah "nobody knows much about this car but everybody's selling them and it's really irritating."I love the car, I am really glad I didn't buy it here, what a jerk !
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July 2023 by O R.
Have an awesome experience having my car serviced here. They took my car in sooner than expected, promptly troubleshot it and got it back to me in record time. They are exceptional at what they do. Big kudos!
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May 2023 by Cristal S.
Horrible horrible service!! Everyone that works there is horribly rude! I would give 0 stars but we have to add a star! Dont even bother coming here!
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April 2023 by Chuck S.
Bought a used Ford F150 there on March 18, 2023. As of today, 4/13/2023, my trade has still not been paid off. That is almost one month.As a former dealership Controller, this is USUALLY a sign of a poor cash positiion, or a "we dont care" attitude in their business office. The lender on our trade calls DAILY, and they don't care that Borman is slooooooow. They just want their $$$$$$. Something like this hurts a person's credit rating. Something just seems off.
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January 2023 by Juan G.
Horrible service by nathan miller. "Big nate" as he asks you to call him. The biggest disappointment is that he is the one who sold me my car, and then gave me disinformation earlier this week to try to not service my car with the complimentary free maintenance he sold to me himself. Under the manual it states every 3,750 miles, but he lies and says every 7500 so he tries charging you out of pocket. He is also very rude and diminutive to hispanic people. I am not sure he belongs in the position he is here in Las Cruces. Si hablas español el te va a mirar feo como si le estuvieras robando el tiempo. No m parece una persona cordial y respetosa, mas que todo un bully
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September 2022 by Yanis G.
Good customer service, exciting car buying experience and professional staff. Clean and inviting facility. Great communication skills, quick and efficient car buying experience! For your car buying needs you can count on Braden Tidwell with @borman_autoplex any day.
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July 2022 by Jane D.
I appreciate the Managers reply to my Review. However, I won't go back. I think that the employees should be required to read "The Millionaire Next Door" before they are permitted anywhere near a Customer (and no! I'm not kidding!). They would truly benefit from it! Regardless of how someone is dressed, age or what they drove up in, show a little damn respect. You NEVER know who you are dealing with.
