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November 2023 by Michael O.
My F-150 stereo kept resetting itself so I made an appointment to get it fixed.Brought it in and they found the issue so we had to order a part. Came back to install part once it came in and after they installed it I noticed the USB ports stopped working. Called and made another appointment. Came back for third time and they looked and said couldn't find problem because internet was down but assured me they looked and all hook ups were connected so I would have to come back a fourth time when internet was back. Showed up today at 7:45 am for my appointment and at 11 am they came back and said they found the problem that in fact they forgot to plug in some wires in back (the ones they said were plugged in last time). So left dealership and then realized my satellite stereo wasn't working! So here I am sitting in the waiting room for the 5th time for the same problem.
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August 2023 by Vincent Alvarez
The crew at Borman Honda was excellent from start to finish, but shoutout to Braden, Bruce and Martin for working through everything with me! If y’all need any vehicle assistance I highly encourage that you head over to their location!
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August 2023 by Stacey C.
So I'm sitting outside the dealership... Borman Hyundai but I have a Ford Mustang and the Ford dealership is next-door. So I asked the Ford dealership. What is their guess about how much battery it will take to go to my destination, which is a well-known spot around here and about 120 miles away.I just wanted to understand what they knew about the car because nobody really seems to know much. And the sales manager couldn't even walk out of the box, he just yelled at the sales person that I happen to run into an asked the question to first period "I don't have any idea if I were her I would charge 100%" and he was a jack ass and I just turned around and said yeah "nobody knows much about this car but everybody's selling them and it's really irritating."I love the car, I am really glad I didn't buy it here, what a jerk !
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July 2023 by D. P. Maier
Stephanie helped me get my Honda in shape for a road trip. Thank you so much! The whole staff was very friendly and accommodating. I'll be using them for all my service needs.Service: General repairs & maintenance
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July 2023 by O R.
Have an awesome experience having my car serviced here. They took my car in sooner than expected, promptly troubleshot it and got it back to me in record time. They are exceptional at what they do. Big kudos!
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June 2023 by Devin Neuwirth
If you get lucky to work with Lisa, who's running a tight ship, consider yourself blessed. I can't begin to express how her hospitality and the technician fixing my car were a godsend. Thank you, team, from the bottom of my heart ❤️
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May 2023 by Cristal S.
Horrible horrible service!! Everyone that works there is horribly rude! I would give 0 stars but we have to add a star! Dont even bother coming here!
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April 2023 by User
They really need to replace the person who answers/redirects calls the service department or teach her about customer service. I could not make an appointment online because the service I needed was not listed on the website. So I had to call to reach the service department to make an appointment. I had to call several times because once my call got cut off and I had to call back several times to convey info about my car problem and to request a follow-up service. The lady who picks up the phone (they probably have caller-id and knew it was me who was calling) expressed her annoyance that I kept calling, she breathed long and heavily into the phone and I could tell she was rolling her eyes. It's not like I was calling for no reason or I was rude to her. If you don't like your job, quit and find another one. Give it to someone who enjoys what they do.
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April 2023 by Taxi
They really need to replace the person who answers/redirects calls the service department or teach her about customer service. I could not make an appointment online because the service I needed was not listed on the website. So I had to call to reach the service department to make an appointment. I had to call several times because once my call got cut off and I had to call back several times to convey info about my car problem and to request a follow-up service. The lady who picks up the phone (they probably have caller-id and knew it was me who was calling) expressed her annoyance that I kept calling, she breathed long and heavily into the phone and I could tell she was rolling her eyes. It's not like I was calling for no reason or I was rude to her. If you don't like your job, quit and find another one. Give it to someone who enjoys what they do.
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April 2023 by Chuck S.
Bought a used Ford F150 there on March 18, 2023. As of today, 4/13/2023, my trade has still not been paid off. That is almost one month.As a former dealership Controller, this is USUALLY a sign of a poor cash positiion, or a "we dont care" attitude in their business office. The lender on our trade calls DAILY, and they don't care that Borman is slooooooow. They just want their $$$$$$. Something like this hurts a person's credit rating. Something just seems off.
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February 2023 by Nicole Lopez
I bought a car brand new a while ago and came in for a routine oil change. No big deal right? Wrong, magically I have a check engine light on for a sensor that wasn’t ever an issue before I dropped it off. Now they’re trying to tell me they won’t honor the warranty by Hyundai. I love my car but I can’t trust the service department so now I’m in a spot where I feel like I need to get rid of my car. Horrible service they don’t honor warranty MONEY HUNGRY scummy if Hyundai service is your only option make sure they don’t tamper with your vehicle good luck
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February 2023 by Angie T
Been taking my vehicle here for years now. They are very busy so you need to call ahead for an appointment. I usually just get my oil changed here. The crew is friendly and professional. Your invoice is throughly explained and they will call you BEFORE they do anything unplanned to your vehicle. I love that. They also do this new thing where they video record the service being performed on your car and you can view it. There’s no mystery here. You’ll know exactly what is being done to your vehicle.Services: General repairs & maintenance
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January 2023 by Dodelijk Koninkrijk
Bought a car from Melissa, and it was the simplest and fastest car purchase experiences I’ve had. Big ups to the team at Borman for helping me out. Thanks Melissa!
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September 2022 by Yanis G.
Good customer service, exciting car buying experience and professional staff. Clean and inviting facility. Great communication skills, quick and efficient car buying experience! For your car buying needs you can count on Braden Tidwell with @borman_autoplex any day.
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September 2022 by Douglas S.
BUYER BEWARE!!!!!! As with any dealership you take a chance. Boy did we make a poor decision on Borman's dealership this time. First let me say we had a great experience with the sales team. However, we have had the worst experience with the service department and the owner of Borman Ford himself. We purchased two brand new vehicles from Borman Ford on the same day. With add ons. Even introduced our neighbors who bought a new vehicle that next week. All this thinking we had forged an honest and positive relationship with Borman Ford. In May of this year our Lincoln had some issues with air vents and rear window motors. An easy replacement fix under warranty. One would think anyway. The service department had the vehicle for 3 weeks. It seemed a bit odd that they would have the vehicle as long as they did. Upon picking up the vehicle the service manager stated that someone (bumped ) into the front of the vehicle and they had (buffed out the damage). Mind you the car was not in acceptable condition when we looked it over. Potato chips on the floor, grease stains hand prints on interior and the whole front end was out of alignment. The service manager did admit something happened to the vehicle when we were on the way to pick it up, and we saw right away that the front end had been clearly in an accident of some sort. They tried to fix the front end( illegally) with out notifying us. They did a very poor sloppy job of it too. Round and round we went. The fenders, hood, grill, headlights, camera, and sensors, missing nuts , bolts and screws. The car was NOT IN SAFE DRIVING CONDITION. As we took the vehicle to our insurance company the breaks locked up and nothing was in fornt of the car. Borman's own insurance adjuster came out to our home and it was now off to a neutral and reputable auto shop. To be repaired. 5k worth of damage. This is the amount after Borman Form repaired the vehicle without our permission. Either rhis was a major collision or they are just that bad at repairs. May to August we had a non operational car. This was no bump. Now we have a vehicle that was wrecked by Borman Ford and there is a loss to us. Fraud... it's illegal for a dealership to wreck a vehicle and try to cover it up. That's a fact!! Deleated the drive history unplugged our dash cam and we were told that the dealership camera's were not operational that day. Come on now!!!! As a military combat vet they made me feel when buying the vehicles I was in good, safe ,hands. INSTEAD I WAS LIED TO!! THEY WRECKED MY CAR AND TRIED TO COVER IT UP. When speaking to the owner his pride was more important to him than making the situation Whole again. Yes the vehicle was fixed and is not the same. The owner danced around the situation. Thinks we want his money. We just wanted to be reimbursed for the loss value of the vehicle. Unfortunately, this was not the case. The owner stating he will not cut a check for what his employees or company do. Also stated he wont pay for mistreating customers. So, I warn any and all persons whom venture into Borman Fords lot. Be careful be aware and do not trust this business. If an owner can't take responsibility for wrong doing that has all the proof, black and white and recorded. Than it is embedded in the whole business. We still have not had an appropriate apology for Borman Ford actions.
