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July 2024 by Ann K
Came in for a pending recall on our Kona which had been on hold and had a superior experience. Our friendly service writer Lisa Sorenson had us in and out in short order, but they also found one more recall that required attention. That necessitated leaving our car overnight but their courtesy transport van was there to take us home and offered to bring us back in the morning! That's fantastic concierge attention for a repair the manufacturer was covering. The work was done right, on time, and our vehicle was returned clean and tidy. Nice airy waiting lounge too, thankfully the TV was not on so loud as to intrude on reading.
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June 2024 by Jerome Alvarez
I experienced very poor service when I scheduled an appointment online, as the system changed my vehicle to a different brand and model. The service advisor who assisted me was rude and disrespectful. I couldn't help but feel that there may have been some racial bias involved. When I approached their desk, they immediately gave me an attitude, but when a white customer approached them, they were polite and respectful.
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May 2024 by Amos Aidoo
It is a great place to have your car fixed
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November 2023 by Michael O.
My F-150 stereo kept resetting itself so I made an appointment to get it fixed.Brought it in and they found the issue so we had to order a part. Came back to install part once it came in and after they installed it I noticed the USB ports stopped working. Called and made another appointment. Came back for third time and they looked and said couldn't find problem because internet was down but assured me they looked and all hook ups were connected so I would have to come back a fourth time when internet was back. Showed up today at 7:45 am for my appointment and at 11 am they came back and said they found the problem that in fact they forgot to plug in some wires in back (the ones they said were plugged in last time). So left dealership and then realized my satellite stereo wasn't working! So here I am sitting in the waiting room for the 5th time for the same problem.
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September 2023 by Eydie Ervine
Great service and comfortable waiting area.
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September 2023 by Debbie Beckes
Service was awesome
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August 2023 by Vincent Alvarez
The crew at Borman Honda was excellent from start to finish, but shoutout to Braden, Bruce and Martin for working through everything with me! If y’all need any vehicle assistance I highly encourage that you head over to their location!
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August 2023 by Stacey C.
So I'm sitting outside the dealership... Borman Hyundai but I have a Ford Mustang and the Ford dealership is next-door. So I asked the Ford dealership. What is their guess about how much battery it will take to go to my destination, which is a well-known spot around here and about 120 miles away.I just wanted to understand what they knew about the car because nobody really seems to know much. And the sales manager couldn't even walk out of the box, he just yelled at the sales person that I happen to run into an asked the question to first period "I don't have any idea if I were her I would charge 100%" and he was a jack ass and I just turned around and said yeah "nobody knows much about this car but everybody's selling them and it's really irritating."I love the car, I am really glad I didn't buy it here, what a jerk !
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July 2023 by D. P. Maier
Stephanie helped me get my Honda in shape for a road trip. Thank you so much! The whole staff was very friendly and accommodating. I'll be using them for all my service needs.Service: General repairs & maintenance
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July 2023 by O R.
Have an awesome experience having my car serviced here. They took my car in sooner than expected, promptly troubleshot it and got it back to me in record time. They are exceptional at what they do. Big kudos!
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June 2023 by Devin Neuwirth
If you get lucky to work with Lisa, who's running a tight ship, consider yourself blessed. I can't begin to express how her hospitality and the technician fixing my car were a godsend. Thank you, team, from the bottom of my heart ❤️
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May 2023 by Cristal S.
Horrible horrible service!! Everyone that works there is horribly rude! I would give 0 stars but we have to add a star! Dont even bother coming here!
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April 2023 by User
They really need to replace the person who answers/redirects calls the service department or teach her about customer service. I could not make an appointment online because the service I needed was not listed on the website. So I had to call to reach the service department to make an appointment. I had to call several times because once my call got cut off and I had to call back several times to convey info about my car problem and to request a follow-up service. The lady who picks up the phone (they probably have caller-id and knew it was me who was calling) expressed her annoyance that I kept calling, she breathed long and heavily into the phone and I could tell she was rolling her eyes. It's not like I was calling for no reason or I was rude to her. If you don't like your job, quit and find another one. Give it to someone who enjoys what they do.
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April 2023 by Taxi
They really need to replace the person who answers/redirects calls the service department or teach her about customer service. I could not make an appointment online because the service I needed was not listed on the website. So I had to call to reach the service department to make an appointment. I had to call several times because once my call got cut off and I had to call back several times to convey info about my car problem and to request a follow-up service. The lady who picks up the phone (they probably have caller-id and knew it was me who was calling) expressed her annoyance that I kept calling, she breathed long and heavily into the phone and I could tell she was rolling her eyes. It's not like I was calling for no reason or I was rude to her. If you don't like your job, quit and find another one. Give it to someone who enjoys what they do.
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April 2023 by Chuck S.
Bought a used Ford F150 there on March 18, 2023. As of today, 4/13/2023, my trade has still not been paid off. That is almost one month.As a former dealership Controller, this is USUALLY a sign of a poor cash positiion, or a "we dont care" attitude in their business office. The lender on our trade calls DAILY, and they don't care that Borman is slooooooow. They just want their $$$$$$. Something like this hurts a person's credit rating. Something just seems off.
