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April 2023 by Artem Laugin
They took like almost an hour to complete a withdrawal
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February 2023 by Victoria Massie
They are courteous Nand helpful!
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November 2022 by beautiful disaster
Drive thur is rude
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August 2022 by Robert Bruce
They are working to help me get my banking decissions straightened out,these are bankers that love their job,and help people
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March 2022 by Tony G
Ok so I read the previous comments. Surprised by what I read. I don't think people write smoke stories. That's sad. My experience was with the previous bank owner 2017. Manny was the manager. I use the ATM, drive through window, and I go inside. All 3 are fine. Yes I've waited in line who cares. I'm from Boston the banks are huge, why wouldn't I go to a small personalized bank? It's a no brainer. I had 1 issue with my cash app, I handed my phone to the teller ( Karen ) she fixed it in front of me, c'mon you think in Boston they do that. Wake up. She fixed my business application in 2 minutes. My long distance clients pay me like clock work. Las Cruces is a little town with a little bank that is personable vs a big city that's my point. C'mon guys it's gonna be a good year.
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February 2022 by Greek Adonis
Ok so I read the previous comments. Surprised by what I read. I don't think people write smoke stories. That's sad. My experience was with the previous bank owner 2017. Manny was the manager. I use the ATM, drive through window, and I go inside. All 3 are fine. Yes I've waited in line who cares. I'm from Boston the banks are huge, why wouldn't I go to a small personalized bank? It's a no brainer. I had 1 issue with my cash app, I handed my phone to the teller ( Karen ) she fixed it in front of me, c'mon you think in Boston they do that. Wake up. She fixed my business application in 2 minutes. My long distance clients pay me like clock work. Las Cruces is a little town with a little bank that is personable vs a big city that's my point. C'mon guys it's gonna be a good year.
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November 2021 by Clari Payan
Very slow staff. I always wait in line 10to15 min. Very slow bank.
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May 2020 by JARED PARTAIN
Dreadful customer service during the current difficult times we are facing as a nation trying to keep things moving and conduct business with such reduced contact and resources. I secured a signature loan from BBVA, a bank at which I was already a checking account holder. When I originated the loan I was told I would receive a .5% rate reduction if I made the payments via auto-debit from my BBVA checking account, seeing this as a reasonable incentive I agreed. To my knowledge the interest was NEVER reduced, but did I complain, no it wasn't really worth the time to me. There came a time when I was unable to move the funds needed into the account to cover an upcoming payment, so by the nature of electronic banking the debit did not go through, I was assessed a fee, and a late charge and was reported behind to the credit bureaus... Just fine, all my fault at this point. I called their customer service to inquire as to what exactly was needed on my part in order to put the account back into a current status, upon being informed of the complete amount due in order to bring the account to current I inquired if I could transact that business with them at that moment on the phone, the answer was no, you must go to the branch, or make a payment via their app and then go in or call the banker to make sure the payment was applied correctly or it won't get cleared.... Seemed less than informed or maybe just a bit shady.... Well folks the branches are closed, so I called my actual branch, literally the branch in Las Cruces where my account was originally opened, they are not able to connect me with a personal banker so that I may make the account current..... Interestingly, during the life of this loan I have had personal bankers from my branch reach out to me to inquire if they might help me in refinancing the loan or if I needed any other services they may offer.... However not a peep from them after a missed payment... I find that a bit on the garbage side, they're happy to try to lend you some more money, but a little hiccup and not a sound about if they can help me get the account current or if there was some problem. I just received a call from their collections lawyers... What a joke as if I would even speak with them. Extraordinarily disappointed overall at this point with BBVA and their "customer service". Wouldn't have given the one star if zero was an option.
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March 2020 by Gary Bell
I've been banking with BBVA for 11 years now. The Lohman branch is my go-to and the service is always expedient and courteous. Their online banking is very user-friendly. I highly recommend them.
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November 2019 by Nancy Clein Tafoya
WORST BANK EVER!
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November 2019 by Nancy C.
Worst Bank EVER! They inactivated my business account without any prior or subsequent notification! Neither by mail, email, text, or account alert! There was deposit activity every month for the past 5 months! The account has been open for 3 years! There was an electronic check drawn on the account by ME to ME - to the same address and name as is on the account! But when I tried to deposit the check at another bank, BBVA rejected it because supposedly the BBVA account was "inactive". REALLY! Mr. Jeffrey Silva, Branch Retail Executive III, called a day before all this happened, left a voice mail with no indication about the reason for the call - when I returned his call his voice mail said "he was on vacation until 12/2". He sent me an email - also with no indication of the purpose. I replied immediately. Only after I discovered that BBVA rejected their own check did I connect with the assistant manager - Jessie Rocha. He blamed it all on Corporate and could do nothing about their screw up. DO NOT DO BUSINESS with these people! Small Business Owners, beware!
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January 2019 by Valerie Glo
Is this even a real bank? This place is a joke. I went in to this location because my ATM card was about to expire. I asked them if they would be mailing me a new one before the expiration, I confirmed the mailing address with them as well. My card expired last month, and what do you know, I didn't get my new card in the mail. I went to this location and again to check on my card and they never mailed it out. I have had nothing but problems with this bank. How does this place stay in business?
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May 2018 by Jasmine J.
Best banking experience I've had. If you're looking to open a new account I suggest this Bank and ask for Gilberto, totally awesome advisor. Also the mobile app and wallet probably the best thing since sliced bread. Easy to use and has everything.
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January 2018 by FE Vegeta
What kind of l**** bank isn't open Saturday mornings and doesn't do direct deposit on the weekends. Trash bank. Bitcoin and cryptocurrencies will be the end of these disgusting bankers
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December 2016 by Eric Rodriguez
Great bank. I have business and personal accounts with them. Their website and technology are up to par, customer service very friendly, and banking with them is very nice. Much better than local banks who are old fashioned