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April 2024 by Coyote Walks
I will not be banking here again.
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March 2024 by Jason Dunbar
Had a great experience. All staff was pleasant and professional
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March 2024 by Robert Brown
I already have left a review on here about this terrible egregious company that calls themselves a bank and just so they know I’ve never left a bad review for any company in my life but banking with Bank of America has been the worst choice I have ever made. They hold my checks with no explanation and no one, and I mean literally no one can help me. I get paid from the same job every single month and they hold my checks to “verify funds” for 7 days” like I don’t need money and when you go to speak to someone they turn you away and tell you to call their customer service WHO ALSO CANNOT DO ANYTHING. I hope everyone sees this and chooses to go elsewhere.
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February 2024 by michelle carrasco
My old residence keeps getting bombarded from mail for an x bf from this bank. I along w my x have called several times just to be told they will stop and it's been over a year and still getting his mail. No help from them.
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January 2024 by Martha Alvarado
Very friendly knowledgeable and inform available also a Niners fan!!!
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December 2023 by Carole S.
Veronica was very helpful.and advised me about scans. , sheAlso helped me get on Bank ofAmerica app! God Bless Her
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October 2023 by Noah P
There's no point to this bank.
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October 2023 by J Torres
Pretty ridiculous that they close at 4...
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September 2023 by Vivian
Not like it used to be. But it’s the only one in town
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August 2023 by Gidgetis Rosana
I am a long time client, and I am upset they got rid of the drive up. The managers there look like they would rather be at the bar, or with a needle in their arm than help us. The audacity to claim to want to help is laughable.
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May 2023 by Jose Aranda
Great location with plenty of machines, but the county could use more atms else where.
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May 2023 by Lou Archer
I would have liked to give zero stars ! I went in to cash a check and do not have an account. Waited/waisted 50 minutes of my time to have check “verified “. Because the gentleman that wrote the check changed a lower case r to a capital R they would not cash. Did not change amount at all. They could have noticed the change first and let me know instead they verified everything else first. RIDICULOUS
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April 2023 by Kathy Turkell
BEWARE! My friend who has an account here was taken by ambulance to the hospital. He asked me to take $300 in cash with a deposit slip he had ready to deposit to this bank; so there would be sufficient funds in his account for a withdrawal that was coming out the next day. He also gave me his wallet and id as he did not want them left at his house or with him. I went to this bank. They refused to let me deposit the cash to his account because they do not accept cash from non-deposit holders (because I did not have an account with them). It was further stated that the funds I was holding could be laundered funds. I was completely offended, they insinuated I am laundering money. This declaration was made in public view of many other patrons and bank employees. I will never bank at this bank. When my friend gets out of the hospital, he will also close his account. Maybe Bank of America's fancy lawyers can develop an internal form that someone with a paltry amount of cash money to deposit in an account holder's account; where said non-account holder/depositer could provide some identification which would avoid someone being publicly accused of being a money launderer.
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February 2023 by Kathy Luca
We recently obtained a mortgage through the Las Cruces location of Bank of America. We have bought and sold several houses, and this was the worst experience. We have been customers for over 20 years, but we will be changing banks as soon as we move. With excellent credit and more than enough income to qualify for this mortgage, we were subjected to more than six weeks of questions, some of which were an invasion of privacy. The local loan officer, Fatima Scott, is not knowledgeable and is unaware of what the underwriter requires. Even with their supervisor ultimately involved, the loan completion delayed the closing date. This incompetence affected us, our real estate agent, the seller, and the seller's agent. And on the closing date, the seller did not receive funding due to a "glitch."
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August 2022 by Amanda Clay
One teller. Literally, one teller taking in-person customers. Nothing says customer service like having only one person available to serve multiple customers.
