Appliances in Las Cruces, NM

“Builders Source provided excellent customer service when we purchased our stove and the delivery was on time also with outstanding customer service. We definitely will continue to do business with Builders Source.”

“I bought a laptop here in 2022 and all went well. The employee was very knowledgeable and helped me find a laptop that fit my needs. It was a positive experience even though the laptop had to be shipped to me since it was not in stock in the store.

However, I called this store the other day (January 2023) and the woman I spoke to was very condescending. I broke the screen on my Samsung Galaxy A20, and Samsung customer service told me I could get it repaired at Best Buy. When I called this Best Buy to set up an appointment to have the screen on my phone replaced, the employee who answered the phone acted as if I was a huge pain in her neck. When I told her I had a Galaxy A20, she acted as if I'd just handed her an open box filled with dog poop. "Oh," she said, "we don't work on those phones ." I mean, I only called because Samsung customer service told me to! Sorry to bother you, lady.

Overall, I'd give them a score of 3½ stars if that were an option. Since it's not, I'll round up to 4 stars based on previous positive in-person interaction.

Update March 2024: I was glad to learn I can drop off old/broken laptops and other computer items here for recycling/proper disposal. I dropped off 3 broken laptops a friend left behind when she moved. I was glad I didn't have to toss them in a dumpster and that Best Buy will see that they are disposed of properly. This service definitely earned them the half a star I rounded up to after the lady was so rude to me on the phone. This time all the workers I encountered were nice and helpful.”

“They were fantastic and knowledgeable. They understood my wife was a beginner, even explained why certain programs/parts would not work on certain machines/computers. Didn't waste our time, nor forced us to buy anything unnecessary.”

“I can't say enough about the excellent customer service Michael is great, but everyone has been amazing. When my washer broke at around 8 months into the lease I expected the worst! Immediate repair service, Erik accessed it, replaced the next day!!! They are superb, and I will buy there again without any doubt”

“I've been here many times and never had any customer service worth mentioning but on the last trip to pick up supplies, Christopher gave the best costumer service I've had at that location. Friendly and helpful.”

“Richard in Lumber and William in Millworks went above and beyond exemplary customer service to pull a palette of lumber and brought a cart to transport. These are excellent professionals and are a vital asset to Home Depot!”

“I bought a laundry utility sink online and store delivered. I couldnt open it for a month because I left on a trip 2 days after it was delivered. I was gone for one month. I opened it 5 weeks after i bought it. The cabinet was cracked down the side. very broken. I called the store and asked for a new one to be delivered. Customer service said, no, of course. I asked to speak to a manager. Cynthia set me up with a new delivery immediately. There was a small snafu but old one was picked up and new one delivered with in two days. Delivery folx were amazing too. Helpful and kind. I am so appreciative of good service!!!! Thank you Home Depot Las Cruces!”

“I bought a laundry utility sink online and store delivered. I couldnt open it for a month because I left on a trip 2 days after it was delivered. I was gone for one month. I opened it 5 weeks after i bought it. The cabinet was cracked down the side. very broken. I called the store and asked for a new one to be delivered. Customer service said, no, of course. I asked to speak to a manager. Cynthia set me up with a new delivery immediately. There was a small snafu but old one was picked up and new one delivered with in two days. Delivery folx were amazing too. Helpful and kind. I am so appreciative of good service!!!! Thank you Home Depot Las Cruces!”

“Jake always takes care of business and he should be the store manager as we always see him working the hardest!
We spend a lot of money in this store each year and we know the people who care and actually work. Jake is always helping us pull materials and also helps load the trailer. Most of the employees leave when it is time for manual labor. Xavier and Kevin will tell you that they are working on an answer for you when your materials don't get delivered. The truth is, they really aren't working on anything. That has been proven at this point!
Jake, thank you for working hard and putting your heart into your work!”

“This is for the paint department in particular. They are just amazing and especially Karla. She works twice as hard as anyone there. They are all helpful and pleasant . All are just so very helpful every time we go in there”