-
April 2024 by Theresa S
Nothing different from any other place.
-
October 2023 by Jenni M.
A lot has changed since my original review. Customer service has been wishy washy since I moved back to Hobbs a year ago after being away since 2012. And customer service has always been a roller coaster at the returns section, but lately it was terrible. On three occasions, they took a while to acknowledge me.Today (10/16/2023) I was met with some fairly nonchalant, unhelpful workers. Wasn't acknowledged. There were 4 of them standing there. Eventually one said they be with me shortly. Finally I get help. This girl was a bit distant. Told me I couldn't get store credit for something I bought long ago... okay, but I've returned stuff without receipts plenty of times & never got this amount of grief. I'll explain more on why this Lowe's is lacking, though... my personal policy is to not complain on Yelp unless I've already notified a manager. Done. So here is the s*** show...On Friday, October 13, 2023, an employee used a forklift to put a toilet in the back of my Jeep. A forklift! It took 2 employees to do this actually. One being a spotter. All I wanted was someone to help me lift the box into the back with me because the box was so bulky, but they went super stupid and used this contraption that made me as nervous as a needle to the eyeball with it because I seriously thought they were going to f*** up my Jeep with it.Back in July (2023) I was FINALLY told by an employee in doors/windows that the guy who was originally in control of my window order from February 2023 quit and the ball was dropped completely when one of my special order windows arrived broken. Why did they never call all those months?! Why did they keep telling me the opposite of what Lowe's Customer Service hotline kept telling me? That issue got resolved after several excruciating phone calls and me trying to find the right person to talk to. My window was eventually set up for installation in August 2023 when it could have been done in May. I paid for them in February! Back in March 2023 I had over $8,000 worth of flooring delivered to my house with a forklift. The Lowe's employee ended up busting the pallet by pushing it with the fork in an unstable area on the pallet... the boxes of premium flooring scattered across my garage floor. He started complaining about his employees "who should have wrapped it up better" then and I should have taken that as a red flag. He kept referring to me as babe and baby.Don't expect a lot of help from many of the younger faces who work here. The majority of them act like whiny toddlers when faced with a challenge then leave you high and dry. A group of them were horsing around and talking about non-work related stuff in the ceiling fan area... then asked if I needed help. No. Not with that lack of unprofessionalism. A returns employee claimed they couldn't give me store credit anymore for perfectly boxed, new items because the items the amount would be nearly $500. Then it was because it was on a MasterCard. Then it was because my receipt was too old. Would she have said the same thing if I said I paid it with cash and lost my receipt? No...Then the manager from the floor pursued to tell me that "they're really cracking down on that [30-day return policy] and their bottom line is hurting." It's 2023 - I think everyone's bottom line is hurting! I guess spending over $20,000 here so far this year isn't enough to keep me as a customer by giving me store credit for 6 boxes of unused flooring that they didn't get to me until 8 weeks after ordering. So disappointed in this store.
-
November 2022 by Jonas Collis
Lots of cheap flowers but also a lot that needs to be better tended to. Plants like water and there was several I wanted to buy but they looked like they haven’t been watered in a week.
-
November 2022 by Tonya Joyner
Three days ago
-
November 2021 by Christina
I just love this place the inventory there is so amazing lots of choices and reasonable prices and the store is clean.
-
November 2021 by mona dickson
Great customer service. Fast, friendly and I'll won't go to home depot . I'm in and out. Thank you so much.
-
November 2021 by Josh S
A few associates weren't entirely knowledgeable about the item selection, but the ones that knew it well we're able to help me immensely
-
November 2021 by Ken Collins
Always clean store, helpful assistance and usually has exactly what I need.
-
November 2021 by James Goss
I like better than Home Depot, better employs
-
November 2020 by brian warner
Like the garden center
-
November 2020 by Luis Rodriguez
Very good to buy tools
-
November 2020 by Beatris Borunda
Excellent attention
-
November 2020 by Jeff Teeter
Would give a better report but there was nobody to be found whemever I was looking for some ropes today to lower a tree limb. I do this for a living and I needed the robes now.the limbs were dangling above telephone wires in front of a lady's house that I was doing work for.
-
November 2020 by Angel Parras
Its alright, ive had luck finding more "exotic" houseplants here but always seem to be not in the best health for thier price. R.i.p orchid cactus.
-
November 2020 by Chris Marion
The staff are always so friendly and willing to help. Found exactly what I was looking for and they don't require a mask.
