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September 2021 by Jackie Gonzalez-Valle
Lowe's is way better all around. Especially customer service. The store manager is very rude!!!!!!
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July 2020 by Keith Strasser
Conveniently located by my house. Hope you know what you need can't ever find help or an associate that's helpful. Pricey
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June 2020 by Jason Farmer
Had to wait over 30 minutes for a paint person to come help us despite being pages 4 times. Completely unacceptable.
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May 2020 by Natasha Rose Snodgrass
This has been my go to store since we moved into the area. Normally they are great! Today, I was being helped by an associate in paints; when it came time to mix a color ... he disappeared. At first I just thought he ran to the bathroom because up to that point, he'd been über busy. After almost 45 minutes, 4 intercom calls and an associate calling another paint associtate, I got my paint mixed. I would've left but I'm from out of time and Lowe's doesn't carry the brand I needed
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April 2020 by Albert Rodriguez
Yesterday my sister went to Home Depot and the lady at the entrance to the garden area counting people was very rude to her. She needed assistance in loading up some heavy bags of potting soil and asked her if someone could assist her in loading up some potting soil and her reply was “and what do you want me to do about it” was her reply. She sounded very rude and ugly. It was early in the morning and not packed at all. If she would of said that she couldn’t assist me and possibly call someone else, that would of been fine, but her remark was very rude. We are all under stress and we all need to be considerate during these times. She probably was tired and probably has had rude people to deal with and I guess yesterday she decided to take it out on my sister.
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August 2019 by Mary Jackson Cooper
Plumbing isle is in such disarray you can’t find anything Nothing is where it belongs. You have to dig thru boxes to find what is supposed to be in the box. The replacement parts that are hanging is in terrible shape. Stock everywhere. Isle 9 bays 4 to 16 is a disaster
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June 2019 by Vanessa Valdez White
After waiting for over an hour, on two different occasions, at the flooring area for carpet and asking several people for help just to be told, oh sorry we can't help you it has to be the person in that department.... and calling to speak to a manager just to be hung up on twice and told, oh they are just busy, yet NO ONE was at the flooring department! Yeah worst customer service EVER!!!!
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June 2019 by Susan Marquez
After spending over $2800 down the street and having to load all myself, we ventured in looking for tile with low expectations. Thankfully DAVID not only helped us pick a tile, but loaded it and explained other items that saved me yet another trip to the store! He allowed us time to look, then came in with recommendations, yet not over pushy, and helped us from start to finish, even tying down things in the back of my truck. Thank you David — if only you could teach customer service all over Hobbs!
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March 2019 by Janel Cox
We spent a lot of money on custom blinds, when the blinds FINALLY came in (after we paid Home Depot to come out and do all the measurements for us) two of them were ten inches too short and the others didn't come with the mounting brackets so we still don't have any of our very expensive blinds hung and we can't get Home Depot to give us an answer on anything! I'm putting a complaint into their corporate today so that maybe we can get some answers.
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July 2018 by Theresa C.
I pickup up an exterior door I ordered today from the Hobbs store and the two arrogant people that loaded it for me was so rude! They had an attitude because I refused to drive with my door standing straight up on a pallet 70 miles. They got pissy because they had to cut off wrapping paper that took 30 seconds. Then they starting crying because they didnt have a screwdriver which they did not need I started to tell them step inside about 10 feet anf you will find a store full of them. So thanks for the horrible service and two crappy employees !!!
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April 2018 by Brandie Foster
The cashiers here make Walmart's look good... Lol can't figure out change when you give it to them. Very poor training. Why can't people count money. Bet they lose money everyday and the manager is about as clueless as the cashiers. Lol Make sure you check your cash back before you leave!!
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April 2017 by Scott B.
After standing in line for 20 minutes finally left. Manager kept saying she'd help me but then helps the next person and the next person and so forth. I was the first in line yet for some reason she had to help all the others first because none of the lawn and garden people knew the difference between fescue and Bermuda
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April 2016 by Rosa Pando
So my husband and I have always bought things from Home Depot and ALWAYS gotten the Military Discount an ALL total items! Come to find out, we just went and spent over $130 expecting to get his 10% Military discount off and he's told that only certain items get discounted!! Now, I'm not trying to say we are cheap or don't want to spend money, but my husband and I live off his retirement/disability check and my job! I'm not say we have to get a lot of money taken off, but come on, I think he EARNED his right to get the actual 10% and not get a sob story about only certain items apply to the discount!! It's sad and sickening how businesses are trying to rip off everybody one way or another. To say we are not coming back is an understatement! I'll make sure and let ALL of our VETERAN friends know what's going on at Home Depot!
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August 2015 by Alberto Z.
The cashier Jess was very kind and helpful and all the people who work there are in general very friendly.
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June 2015 by Danielle McLeod-Cornum
I've always met with helpful staff for my projects and friendly service. Since I'm usually in there with my two little boys, they often are greeted to smiles and conversation as well in the checkout line or just when finding items. One of my favorite stores!