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February 2024 by Tara Low
Terrible electric service with regular outages. Customer service is a joke, no reward or recognition for being a long term loyal customer, and unapologetic customer service and connections staff. Just because they put a smiley face at the end of their emails doesn't make it cute! Taking full advantage of the monopoly they have on the local market, customers have no other choice of provider and they know it!
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January 2024 by CREOLE DADDY
After 3 years here in NM, I'm still getting hit with huge January bills. I just learned from Gallup CDEC that it is MY RESPONSIBILITY to read my meter and report. So, what do we pay these people for? There have been 3 cost increases per kilowatt hour in three years. California doesn't charge this much! Here's the weird part.In December 2023, I watched a meter reader pull into my yard and just sit for a while. He normally comes in as he knows my dogs. Must have been another guy or gal because I watch this person pull away and out of my yard without reading the meter! I even shouted and waved to get their attention but they just kept on going. So I'm assuming CDEC is guesstimating my bill for December and January. This took place before the storm in Jan 16-18 2024. I understand things are more shall we say..., casually done in NM, and the quality of employee is..., different. I've experienced that in every aspect of government, business in NM. Nothing will change till management changes for the better. That's NM in a nutshell. Still, a beautiful place to live and wonderful people which is why I retired here. All I can do is smile sometimes at the lack of inappropriate, inadequate training I experience. You managers are to blame.
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September 2023 by Hilary England
Worst electric company probably in the country. They experience a power outage literally every week-- that's not even a joke. Most unreliable power company I've ever encountered-- worse than being in India! That is absolutely pitiful! Get your act together, Continental Divide! We are in the 21st century-- electricity wasn't just made available last week!
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August 2023 by David Allman
The after hours dispatcher, an older lady who never identified herself was very rude on the phone after I called a second time regarding a power outage. She was very short and assumed that I knew all of your procedures regarding notifications and no call backs regarding an outage. She needs some coaching regarding speaking with customers.
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August 2023 by James Davis Sr
These rates are out of control. We must be paying for the new building.
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July 2023 by Christine Garcia
People in billing are very rude especially Ms.Mike trying to call no answer use the chat line took an hour for them to answer still no answer for the question I asked about my bill
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April 2023 by Joey kash
Just to let you know. One of your drivers was very rude and I thought he might hit me. I use a wheelchair. How thoughtful right?
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October 2022 by Jim Alldredge
Called 940 am lights back on at 1045 am on 9/15/22. In the middle of nowhere. Good job.
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June 2022 by Edyie
Good if u like paying for free KWA
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January 2022 by Jason Crowson
Good luck getting ahold of someone during power outages. I was on with their after hours number for nearly 30 minutes and no one answered! Called back during hours, again, no answer. Plus the internet speeds advertised vs what you actually get, are significantly less. Definitely have not had a good experience with this company.
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January 2022 by Free Irish/Mexican American Girl
Wifi Amount online differs from actual amount owed. Yet they can't help if you payed the amount online. They wont let you pay unlisted amounts on next billing no matter how long you been with them. If your late past 7day its $50 to reconnect not $35 & you have to sign papers again. Just seems overly complicated wish they would make it simpler for customers. Wifi service is good. At least Victor is very helpful That's why 3 stars.
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January 2022 by Shelley Morningsong
Christmas morning and no electricity. As usual, our whole area has no power. I’m tired of calling, it’s sit and wait until they do something. When the bill is due they’re right in your face but when my lights go out they don’t care!
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December 2021 by Ralph Spencer
Very unhelpful and rude about getting proof of a physical address, how hard is it to just add a name to a pre-existing account. Can't be done apparently,if they weren't the only place around to get power I don't believe they would be in business if I could rate them lower I would.
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December 2021 by Marella Yazzie
Receptionist was rude and hung up. Maybe Michelle doesn't have a people person attitude. All I wanted too know my bill.
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October 2021 by Gracie Ray
Been trying to get our lights back on the past two days jonel jarmillo won't answer her phone, email or return calls back to us. They need to consider hiring people who actually want to work and help the customers
