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August 2024 by E. F.
This place keeps calling my cell phone leaving automated messages. Never an actual human and the message always cuts off. This is scam 101. I've never been affiliated with this company and judging from the other 'glowing' reviews, they're super scammy sounding. Calling random cell phone numbers is no way to collect bills. GIVE IT UP! I feel sorry for anyone who has to deal with this company because clearly they don't care.
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July 2024 by Linda Baggett
It's one of the hottest days of the year. They cut off power at 10:30 a.m., as it's heating up, but inform us it will only be for approximately 20 minutes. One hour and a half later, temperature in the 90's and there's no update whatsoever. They inform you when you call that they have no idea when we can expect power. I have animals in my home that will need to be rescued if this continues through the hottest hours of the day, and as a lung cancer patient, so will I. Your customers deserve some sort of answers so they can plan for their safety.
Edit: while I do appreciate your apology, and do understand the necessity of maintenance, I still feel your organization needs to make sure people have proper notice about outages and such so they may make plans accordingly. Scheduling maintenance during peak heat or cold hours obviously puts some citizens at risk.
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May 2024 by Doris Inherst
Went to change modem at REDBOL
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April 2024 by Martha Reyes
This pace will charge you fees on bills you’ve already paid. I called and went to the office y dispute the charges and they won’t correct them. I got a letter saying I was being charge a fee on a bill which wasn’t even due yet! They take advantage knowing there are the only company in town.
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March 2024 by Leanne Smith
Alicia was super helpful, knowledgeable and very friendly working with us on getting our new Internet service setup.
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March 2024 by Vanessa McFadden
0-Star. No accountability! Outrageous high rates, Horrible place and service with no other options we are like slaves for electric.
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February 2024 by Ed Marquez
New building now the bill doubles shame on them someone needs to investigate these guys
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February 2024 by Tara Low
Terrible electric service with regular outages. Customer service is a joke, no reward or recognition for being a long term loyal customer, and unapologetic customer service and connections staff. Just because they put a smiley face at the end of their emails doesn't make it cute! Taking full advantage of the monopoly they have on the local market, customers have no other choice of provider and they know it!
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January 2024 by CREOLE DADDY
After 3 years here in NM, I'm still getting hit with huge January bills. I just learned from Gallup CDEC that it is MY RESPONSIBILITY to read my meter and report. So, what do we pay these people for? There have been 3 cost increases per kilowatt hour in three years. California doesn't charge this much! Here's the weird part.In December 2023, I watched a meter reader pull into my yard and just sit for a while. He normally comes in as he knows my dogs. Must have been another guy or gal because I watch this person pull away and out of my yard without reading the meter! I even shouted and waved to get their attention but they just kept on going. So I'm assuming CDEC is guesstimating my bill for December and January. This took place before the storm in Jan 16-18 2024. I understand things are more shall we say..., casually done in NM, and the quality of employee is..., different. I've experienced that in every aspect of government, business in NM. Nothing will change till management changes for the better. That's NM in a nutshell. Still, a beautiful place to live and wonderful people which is why I retired here. All I can do is smile sometimes at the lack of inappropriate, inadequate training I experience. You managers are to blame.
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September 2023 by Hilary England
Worst electric company probably in the country. They experience a power outage literally every week-- that's not even a joke. Most unreliable power company I've ever encountered-- worse than being in India! That is absolutely pitiful! Get your act together, Continental Divide! We are in the 21st century-- electricity wasn't just made available last week!
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August 2023 by David Allman
The after hours dispatcher, an older lady who never identified herself was very rude on the phone after I called a second time regarding a power outage. She was very short and assumed that I knew all of your procedures regarding notifications and no call backs regarding an outage. She needs some coaching regarding speaking with customers.
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August 2023 by James Davis Sr
These rates are out of control. We must be paying for the new building.
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July 2023 by Christine Garcia
People in billing are very rude especially Ms.Mike trying to call no answer use the chat line took an hour for them to answer still no answer for the question I asked about my bill
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April 2023 by Joey kash
Just to let you know. One of your drivers was very rude and I thought he might hit me. I use a wheelchair. How thoughtful right?
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October 2022 by Jim Alldredge
Called 940 am lights back on at 1045 am on 9/15/22. In the middle of nowhere. Good job.
