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February 2024 by Jam Martin
We had an issue with a phoneNorthside was still closed, so there was no choice but to go here. Clean, quiet store but very awkward. The sale lady seemed like she was not happy to be there. No smile, no enthusiasm, just annoyed. Last time I went there.
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February 2024 by Sharlyn Sanchez
I had to leave a star, but really they don't deserve it. Didn't offer much help. They were too busy on their own phones. No smile no teamwork I watched people walk out frustrated!Clearly poor customer service and we paid our t rages prices and the phone was never set up.Plus she didn't say I needed a charger so after traveling over 100miles I hafta go find a charger locally.So if anyone can recommend a better store..we need help!
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February 2024 by Sandy Barbone
Wanted a simple new device switch to an existing number....but the lady wasn't helpful all I got was "yea sure for $40 dollars" not even a hello how can I help you.....I was like really.. she said yes really. I don't think so I walked back out and went to the mall and no problem they helped me with no charge... Thanks to Verizon at Rio West Mall
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February 2024 by Darrin
Amazing customer service by Aniya H, giving me amazing deals on accessories and lifetime warranty on the devices as well! Very kind and patient throughout the whole transaction, highly recommend working with Aniya to get amazing customer service and support ??
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January 2024 by Gloria Begody
No help
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February 2023 by Gary Taha
I absolutely recommend you do not do business with this place. I’m surprised at all the 3+ star reviews. I needed a phone so I decided to go with this place. In the beginning they were helpful and quoted me $400 trade in value. It was close to closing and Eric helped me. Something happened to the printer so he told me he would email my documents. I said okay and trusted him. Big mistake. I didn’t receive my paperwork, I had called and was hung up on several times by him, and every time I went into the store for assistance, there was only one person working with several people in line. Never got help. Even calling customer service was useless. After MONTHS of bugging them, I finally got my paperwork and was told Eric was let go. I explained my situation to the sales person, the new boss overheard me and scolded the sales associate and ordered him not to speak of Eric anymore. He said, “Do no speak of Eric, that is in the past!” Well, hello! I’m a customer telling them my issue. Anyway, it was unprofessional and now I’m stuck in a contract with them for two more years and I regret ever doing business with them. Stick with straight talk or go to an actual Verizon store, not an authorized retailer. Trust me! It is absolutely not worth it. There are actual deals with full customer service support. This place is not it. Oh and when I received my paperwork, I only received $200, when I was told $400.Extremely disappointed with this place. GO ELSEWHERE. You have been warned.
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October 2022 by Chelsea Jones
Very disappointed, came in to add an account admin, With no help from the store representative-Instead i spent an hour on tech support with no help on what i was doing, and the audacity of the store representative walking away after i asked a question
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June 2022 by Amber_A L_09
Gave my father a hard time, and they asked for to much information just to pay for a bill. ? so unprofessional!
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March 2022 by Tanya Barton
Great customer service. She was able to answer all questions.
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March 2022 by Chris Mulqueeney
Terrible customer service. Did not even acknowledge us when we walked in
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March 2022 by Cathy McCarthy
Chennai was extremely articulate, helpful and patient. She is a top notch employee. Our family has used this authorized retailer for years and has always received the best service. Thank you.
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March 2022 by brian anderson
Was a great deal but I only ask to buy the phone not have them turn it on was told that was a requirement so I had a phone with no phone numbers it who does that if they would have just gave the phone open purchase would have been 5 stars
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February 2022 by L usrey
Shannon was awesome! Friendly, polite, patient, knowledgeable. If possible, ask for her! You're guaranteed great service.
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February 2022 by KAY ABRAMS
The phone we wanted was not at this store. But Eric went above and beyond. He got the phone i wanted brought in from Grants. I highly recommend this store.
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February 2022 by Gloria Barney
Erir, was really helpful. I appreciate people like him working with customers. I'm so thankful, if it wasn't for Eric would have been still looking for assistance with my phone. Thank you very much.