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February 2024 by Linda Kiker
Blew a tire on a Sunday! Thought that would buy us an overnight in Gallup. Thanks to the good people here we were on our way in 25 minutes! Huge thank you to the crew here
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January 2024 by Mel Bur
Great service & Food next door! Nothing to complain about...
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January 2024 by T Stef
Scheduled a wheel alignment ahead of time online and the front desk lady called me to re-scheduled to a earlier spot. Worked out great and they got my vehicle in & out. The manager was great to work with as well as he got me quotes on what I needed and inspected my truck.
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January 2024 by Ana Kowalczyk
I got a bad flat outside Gallup which busted the rim at the start of a long road trip. The employees at Firestone Gallup saved the day! Everyone was very kind, gave us great advice, and were extremely efficient. They replaced our blown out tire and were able to temporarily fix the wheel so we could get to a town that had a replacement. They worked incredibly fast as well. Couldn't recommend this place enough! Thank you!
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January 2024 by Jay Dinae
Very disappointed.. I had an appointment 12PM and didn’t get called until 1.. Restroom were marked out of order while employees use the restroom and tell customers to go restroom at Jerry’s restaurant where customers of Firestone get turned away. I seen an elderly man get turned away and employee get after him. He was a paying customer who has been waiting for awhile to get tires on his vehicle but yet get turned away to use the restroom. I never had a problem with any Firestone but this Gallup location.
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January 2024 by Vince Natewa
The waiting time to get my car done was will beyond the time they stated. Making me miss a previous appointment
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January 2024 by S A
All I have to say is Louis is an amazing manager! Nothing else is worth mentioning. Thank you
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December 2023 by Ann Woods
Update your business hours. If you close at 6 pm don’t turn away customers because you had people clock out early.
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December 2023 by C. Manygoats
Very professional attitudes and always happy associates. Their turn around time is always amazing.
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December 2023 by Renee
Lewis the store manager was amazing. We had a tire blowout at 0430 outside of Gallup and got towed to Firestone at 0530. When the store finally opened at 0700 Firestone didnt have the tires I needed. Lewis helped me navigate what to do and we were back on the road to Denver by about 1130. What could have been a totally miserable experience was completely turned around by his kindness, accomodating nature, sincerity and professionalism. You have a real jewel in Lewis. I watched him work throughout the morning and it's rare to see a manager move as fast as him yet still seem calm. His staff were awesome as well. Great job in Gallup!
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November 2023 by Bigole Bowsack
Firestone GallupI paid for an alignment a few months agoI didn’t get one, my car STILL pulled severely to the right, it was scary to drive like that especially on the freeway.I had to get it redone/rechecked at a two different locations in another city and it STILL wasn’t done ….that happened 3 times….The next time I went to one of those locations again and it was FINALLY DONEAlso Gallup Firestone broke off multiple studs on my wheels and made me pay for their mistakes!Today I am back -Gallup FirestoneThe older gentlemen with a bun and glasses is not friendly, does not listen to my concerns or explanations of what is going on….he makes me feel like I don’t know anything.If my tire didn’t hit something in the dark this morning and I made it to a different city or state I would have rather gone there..but it happened 40 miles east of Gallup so I had to come here!I do have to put A Star to post this!!
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October 2023 by Terrence Toledo
Horrible. Empty lot. Half empty bay. And they’re booked I’m told. And an employee on his phone. Yeah they’re super busy backed up. I miss Firestone when Jaime when running things. Guess it’s time to go somewhere else.
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October 2023 by Em Zazen
Went to get a rear tail light bulb replaced because police pulled me over at night informing me my light was out. I confirmed myself and with my co-workers it was out. I waited about 1.5 hours at Firestone and never got it fixed. The guy there checked my lights and said the light wasn’t out but I knew 100% it was so he was wrong. I said just replace the bulb. Yes it was a rental and they submitted for approval but I said can I just pay with a work credit card instead and avoid waiting longer than I already had and avoid the rental approval. He said yes but then helped the person behind me first which took an additional 30 minutes despite the fact that I had arrived an hour before her and was already in process! I don’t know if it’s because I am a woman or from another state or because he thought the bulb wasn’t out but it was terrible service and terribly slow. One hour 45 minutes and nothing fixed for such a simple fix. Went to Jiffy Lube next day and they confirmed the bulb was out and replaced it in less than one hour.
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September 2023 by Brandon Elliott
Recently had my work truck service here and had four new tires put on with an oil change after Labor Day weekend off. I headed out towards Chama and now my low oil light came on and truck shuts off. Now I’m waiting for a tow truck. I did call the facility back in Gallup and told me to go to a firestone near you and they will help you. Very disappointing. Please check your oil before you leave this facility and the technician that worked on my vehicle was Nicholson.
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September 2023 by James Priest
I guess there busy? Just waited over 8 minutes on hold l. I guess I can drive to Farmington for an oil change, it's better to trust the person with your vehicle. Normally I trust firestone but if it takes 10 minutes to ask a question imagine what they will do once they have your key. Can't say i recommend this location because I had 0 chance to speak with them be prepared to wait
