-
September 2024 by Austin McKinnon
I recently brought my car in for an oil change and made it clear to the lady who took my car that I expected the service to be free, as I had been told by multiple FordPass representatives that my 11,000 points would cover it. I dropped my car off at 8:43 AM and waited for hours without any updates—only receiving a text at 9:36 AM asking for permission to text me.
When I finally went in to check on my car, I was surprised to find out that the service had been completed for a while. Even more frustrating, I was initially charged around $108, despite my understanding that the oil change would be free. After insisting they apply my FordPass points, the cost was reduced by $55, but this still left me with a charge.
It’s ridiculous that I was lied to, made to wait for hours, and then charged for a service that should have been free. This entire experience was incredibly frustrating.
-
September 2024 by Jason Hudgens
Eduardo was extremely knowledgeable and he made my buying experience wonderful! I bought a brand new 2024 F250. Would highly recommend Ziems Ford to anyone!
-
August 2024 by Leona Dennington
Chad is the an awesome honest individual that really cares about you and really tries to get you the right vehicle for your needs. I appreciate his expertise. Go see him !
-
August 2024 by Linda Odell
Sale was quick and painless, enjoyed working with staff at Ziems.
-
August 2024 by Janice Brown
Great communication and service. The “Hazard” charge on my bill just doesn't fly though. I was informed it is a % of my total bill which goes toward the uniform cleaning, rags etc. of the mechanics. WHAT??!! My bill was $170.ish and my “Hazard” fee was 12.00. Can you imagine if my service fee were 3000.00????!!
-
August 2024 by Jason Gurr
Robert took extremely good care of us during and after our visit and purchase. He was well informed and supported us to make the best decision for our needs. Thanks!
-
August 2024 by Jrod R
Sherry Davis, in service is the best. Makes sure you are taken care of and communicates eveything . I only go to her for service of my F-150 2016 truck. I am sure others are just as great but we've already developed a relationship and she has become familiar with my truck. Thank you shery!
-
August 2024 by Preston Herrington
Good service, but only available on a walk-in basis. Why not offer appointments as well?
-
August 2024 by Mya Bleu
BEST service and connectivity with Michelle Brown I have never seen anyone committed to finding the best options of getting me my FIRST BRAND NEW car I can never thank her enough. Thank you Michelle and Ziems!
-
August 2024 by Kelly Davidson
The quick lube was a great experience for the weekend. Went in at the right time and everyone was awesome.
-
August 2024 by amiya bankston
Love, love, love Michelle Brown’s help and assistance with getting my new vehicle! She is incredibly the best! Thank you Michelle and Ziems for my new purchase!
-
August 2024 by Kevin Sleepy
Always trust these guys with my car for service. If I need a ride home, they have a shuttle that takes me home, and picks me back up when my car is finished.
-
August 2024 by Joe McElreath
perfect job from start to finish.
-
August 2024 by D R
Great service!!!
-
August 2024 by Todd Kaime
Service is fast, affordable, convenient
