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February 2024 by Jeremy Hines
No stars if I could lady cashier got a text on her phone and left us for 10 minutes in the the liquor store department even asking for help all the other store employees turned there heads sad no manager nothing wont ever bye at 20th ever again!very sad !
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January 2024 by Brandy Espinosa
We stopped using this wal greens 10 years ago. Recently we started having issues getting my husband's diabetic meds through the pharmacy we had switched to due to insurance so for unknown reasons my husband had his meds transferred back to this wal greens one month ago. We were able to get the initial rx filled last month. I called in the refill for this month on Monday. They said it would be ready Wednesday. I went in today 1/19/24 got there approx 3:20 pm. They were slammed. I patiently waited in line about 20/25 minutes. At the counter I was told it had not been filled because insurance reasons. They could not verify insurance because his bin # had changed. Understandable. I had his new card. I said to the very kind young lady that I would come back tomorrow and get it however I was needing some of the over the counter medicine that was locked up. I needed the dayquil/nyquil for heart/diabetic. Who can help me.... at that moment an elderly gentleman came up and she explained what was going on. She left and he took over. His name badge was turned around so I asked his name. He ignored me and started punching on the keyboard dramatically. He started yelling to me how he could not verify my husbands insurance so the order was never filled. In a normal tone I stated I understand and that I would ask my husband if he had a newer insurance cars for this yr and that I would return tomorrow with it. I then restated to him that I was needing some medication in the locked cabinet and that there was a button to push for help however it was broken. He replied "there is a BIG BLUE BUTTON!! IT IS POSTED" I replied yes sir I tried that however it is broken. He again yelled "YOU ARE CAUSING EVERYONE TO HAVE TO WAIT. YOU ARE CAUSING US TO GET BEHIND" I responded in a low tone that I was really sorry and asked if there were someone else I should ask for help on this. He said NO then came out from behind the counter so I followed him. The length of the walk to the medicine I was needing was about 15 seconds and that entire walk he was loudly exclaiming that I was causing everyone to get behind in their work. Now 15 seconds may not seem long at first. I beg you to count it out. It was ridiculous. I left a survey to which a "supervisor" called me back just minutes ago. 6:20 pm. They had me on speaker phone. They treated me like I was an idiot. I feel like the person who absolutely mistreated me was the person making the call. When I left there I was able to take the medication up front and pay for it at general check out. The young lady asked how my visit went. I told her the pharmacist told me I was the reason they were behind. Her response was "well they are busy". I said yes they are. This is the nature of our business. Healthcare. . . It's busy. That is not an acceptable excuse to treat your customers like crap. She back tracked and apologized profusely. I told her I appreciate her kindness however it was not her responsibility to apologize for her superiors. On the call I received I was treated like i was insignificant. I responded by acknowledging that my husband's diabetic meds were just pennies to them so losing us probably meant nothing even though their pharmacist told me himself that I should not be surprised when I am asked to pay 14,000 dollars for one month supply if they cannot verify his insurance. I asked what would cause them to be unable to verify his insurance. His response was "well if you come at a busy time the internet is usually slow and that will cause us to be unable to verify" I asked what time of day should I come back and he responded that I was holding up the line. I filled out their survey. I requested a supervisor call me. Only because diabetic medication is crucial to my husband's existence. I received that call and I swear hand to God, it was the old guy who I had concerns with that called me back.
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January 2024 by Angela Aulcy
This is by far the worst customer service I have ever received. No other pharmacy take 2 days to refill a prescription, employees are very rude, when we asked about the poor customer service Jason immediately replied where would you like me to transfer your prescriptions? Apparently Jason fails to realize the more accounts he transfers the less they will need to keep him employed!!! URGENTLY IN NEED OF NEW MANAGEMENT
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January 2024 by D H
Walgreens Pharmacy here is terrible. They take forever. They will tell you 30mins waiting time then make you wait 3hrs or longer. The text messages service doesn't even work because they aren't paying attention to how to effectively use it. They don't even explain your medication or how to effectively use it once you get your meds. The ones at the pharmacy at the registers are rude and so passive aggressive even if your asking basic information. If you do go here for your meds expect to come back 4 or more times to check if it's ready. They honestly don't care or want to engage with you. I feel sorry for the old people trying to get their medicine who are rejected by the terrible service they provide at the front desk at the pharmacy. They tell them wrong information on pick ups and they don't even care. It's so messed up how they treat people. Walgreens if you really care youd fire your whole front service staff and hire people with better service skills who can actually do their jobs. Stop hiring these moody girls who clearly don't want to work the jobs they have.
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January 2024 by Donnya Blanton
My husband had went to the photo department to load money on the card he was in line first and that's when the lady told him that he have to wait and she let this couple cut in front of him saying they got some photos. She said to him he will be seen once the manager gets off the phone, that was very rude of her letting that couple cut in front him and he was there first.
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December 2023 by L C
The most illiterate techs I had to deal with. And rude!!! Don’t ever go to Walgreens on 20th.
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November 2023 by Lisa Jones
On October 22nd we came right from the local emergency with a prescription to be filled. Unfortunately, they were closing in 10 minutes. We were on vacation and my father had a health issue come up. I asked the clerk behind the counter if she could fill the prescription and she said we are closing and wouldn't be able to, I said I wouldn't normally ask this of them. But, then A WONDERFUL LADY named MARY behind the clerk overheard my conversation and said yes, we will definitely be able to get that taken care of for you. I can't begin to tell you how much I appreciated MARY's compassion and helpfulness. She went above and beyond for us. I can't begin to thank her enough for her kindness and understanding our situation. Thank you Mary!
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November 2023 by Julia Gentry
I went in for my Covid shot. I made an appointment & was 30 minutes early. I was able to get in/ out without any problems. The gal that gave my shot was very informative with all my questions. Get your shots if you are a Senior. Walgreens had the Phizer ones & I didn't want to mix another brand since I have had Phizer since the pandemic started.
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September 2023 by Pete Wilcox
Jason is hands down one of the best employees. Jason works in the pharmacy department and always goes above and beyond to ensure customers are taken care of. Jason always has a smile, treats others with respect and is very knowledgeable. Thanks again for the outstanding service.
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September 2023 by Chey Hailey
Horrible management horrible attitudes and Candice, it’s not ok to make customers wait over 20 minutes for a 2 second card reload! This is EVERYTIME I RELOAD. Maybe apologize instead of throwing your attitude at customers for YOUR horrible service. You’re not the only one in this store it’s most of you people who treat customers like garbage!!! I have good service from 2 people that’s consistent and that’s not ok!!!! It’s not hard to be decent to people… Grow up. customer service is part of your job ESPECIALLY MANAGEMENT it is your job that’s why you get paid. Thank you to the kind gentleman who kept me patient and went and told you TWICE I was waiting and yet you still took your time and HE APOLOGIZED YOU DIDNT EVEN TAKE RESPONSIBILITY!
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August 2023 by Don Joslin
The pharmacy is the worst on the planet. PLEASE NOTE, if you care about Veterans AT ALL, THEN DO NOT SHOP HERE. They do not accept VA coverage. The pharmacist, in this store, made me ashamed I defended his freedom. Fool me once, shame on you; fool me twice, shame on me. I'll not spend another dime in there. They're too expensive anyway, & they don't care about Vets at all.
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June 2023 by Christine Boehringer
Prescription was called in and left on voicemail at 7:40 am. Husband went to pick up meds at 1:30 pm. Danielle says: “yea, no we dont have anything.” So i asked if they checked voicemail. Indifferently she says: “yea”. Then shrugs her shoulders and says “yea, nothing, we have nothing”. And that was that. No verification that voicemail was checked, or any other effort to see what went wrong. Nope… customers problem.
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January 2023 by Greg Churchill
Got a text prescription was ready. Waited in line for 25 minutes. Was told it wouldn't be here for three days because it had to be shipped to themDr. said to start medication that day.
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October 2022 by Your Name
It's Walgreens. I would rate it higher, but the times I've called the pharmacy about a problem with my medication. The pharmacist talks to me like an addict and is just rude about the way they say when it can be picked up.
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September 2022 by L D.
The customer service here has gone downhill in the past year. Some of the clerks are outright rude and disrespectful. Transferring my prescriptions to another pharmacy after many years with Walgreens.