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November 2023 by Joe D.
went in for some work on my transfer case 2017 f350. they diagnosed the issue and was quoted 480 for the fix. they never called and did additional work that was not approved by me which was an additional 300 dollars. they knocked off a whole whopping 45 dollars on the work that was never approved. I'll never use this shop again and I'll make sure to spread my experience with this company to all my friends and family in the San Juan basin.
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October 2023 by Tom Howell
We were traveling and started experiencing power issues pulling our fifth wheel. They got us in the next day and diagnosed the problem, replaced the parts needed and we were on the road the same day! Our experience was excellent in all ways and I thank them for for their service! 5 stars!Service: Auto engine diagnostic
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September 2023 by Joe Miller
My camper was damaged on September 07, 2023 and the tow truck delivered my camper to THE WRENCH about midnight. The next morning, I met with Warren and his workers to assess the damage. There were multiple problems with the tongue of the camper along with electrical connections, emergency brake malfunction, and other issues... The front of the camper tongue needed to be replaced along with other issues. Even though they could not replace the connection on the front of the tongue, they took my camper to a repair shop to have that part replaced, and then performed the other repairs as needed. I returned home to ABQ and left my camper there for repairs. The work was performed so that it looks like new and the charge for repairs was VERY reasonable... I cannot thank them enough for their assistance while I was on the road...They are the BEST..Joe MIller
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August 2023 by William Bajzek
I'm on a road trip and my car broke down on a Sunday. I got towed to the wrench and they got us put back together and on the road quite quickly. My Jeep has never run so smoothly and I feel confident that I'll get to where I'm going safely. Thank you!
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July 2023 by Britta Rottschy
I was driving through town and my a/c decided to quit. The guys at The Wrench didn't hesitate to take me in and went right to work. Parts had to come from Albuquerque, but arrived the next day. The drove me to the hotel and picked me up. Spent 2 nights at a hotel and then was back on the road. Been running the a/c since without any issues. Thanks a bunch! All around a good experience (well, except for the thing breaking to begin with of course)
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July 2023 by John Giunta
After 4,000 my A/C Still hasn't work. I definitely do not recommend this place. Thumbs down.Service: A/C installation & repair
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July 2023 by lonna harwood
Great employees and they did a great job on my vehicle...reliable
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May 2023 by James Davis
The first impression is really great. The shop is very large and the work area is immaculat. All the employees look professional. They're really busy and may not be able to get to my Suburban right away, maybe not today. There's nothing I can do about that. I'll update on the work later.
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April 2023 by Billie
Had my truck to two different repair shops that did not fix the problem. The Wrench had it for a few days and fixed it. Great job!
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February 2023 by misterchango81 MIJO
I have taken my diese truck for repairs for over 2 years now. I have deep respect for Warren and the rest of the staff there. Although expensive for me, they have always been straight forward and fixed all the issues found with my vehicle.Shout out to THE WRENCH!you have my business
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February 2023 by Lawrence Lucero
Very unprofessional front desk no good customer service whatsoever, I took a fleet vehicle in for a breaks to be replaced 3 hrs later I was told they were replacing the front wheel bearing without even being approved was charged absurd amount what should have been an 2-3 hour job took 8 1/2hours. No one communicated the entire time I called in to check on time and progress and was felt as if I was a problem front desk lady was very rude I do not recommend this place to anyone this place really needs to educate their people on professionalism and customer service ..Service: Auto brake repair
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January 2023 by Jarrod Fox
Trusted service and quick too. Most definitely, I will be back
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December 2022 by Dereck Rhoden
Everyone is professional! I brought my truck in for a HVAC issue. With parts shortages etc. This was just a diagnostic visit to see what it needed and order parts if necessary. Turns out the issue was easily fixed and the folks at The Wrench got my truck back to me and fixed up right away! Always recommend these guys! ??
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July 2022 by Daniel Woodall
So, this is where my car wound up after being passed from Sweetland's Automotive, to Murray Auto Maintenance, to The Wrench (apparently they are all owned by the same family). To say I was frustrated by the time my car came to this place, is an understatement. And as such, might partially explain why my first meeting with the lady at the front counter wasn't very pleasant (I know her name, however there is no need to put her on blast here).I tried to explain to her what had been discussed with Murray's, including their diagnosis and the urgent nature of the repairs needed, as this is my only car. I am aware that most people probably say the same or similar things regarding the urgent nature of their car repairs, however it just seemed like she was having none of it. Everyone else that I encountered during the 9 days my car was there (parts were hard to find/obsolete), was pretty nice though, and seemed knowledgeable about the repairs needed. If I had a complaint, it would be that there were several days where I was told I would get a phone call update on progress, and never got called. For the most part, I had to call them to get any info. In the end however, my car was repaired correctly I believe, and the price was actually reasonable. Again, I will take some of the blame for getting slightly crossways with the lady up front (although I truly thought I was being reasonable), but it just never really got better, and made for some discomfort each time I had to speak with her regarding my car. I have though, read MANY reviews for The Wrench that spoke very highly of her, and that's awesome. I just didn't have that experience...
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March 2022 by Ricky Berg
After a terrible experince at Auto Doc in Kirtland, I called and spoke with Warren, even though they were booked, he said, he would work it inthe best he could, the morning it was dropped off t 10 : am, by mid afternoon, I was called ,saying it was ready, they diagnosed my issue and got me dialed, all great service, along with a very reasonable rate, I highly recommend this shop, to bad Auto Doc wouldn't learn a few things about service.Service: General repairs & maintenance
