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March 2024 by Mark Omell
It's still the best fast food chicken sandwich, and it really isn't close.
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March 2024 by Lilli Fryette
Bad customer service ,No one acknowledged we were even there, management walked right by without a word. And the wings are the tiniest I have ever seen. Store # 14068 date 2/25/24 around 1:30 there was only 1 other person there.
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February 2024 by Casa-Rome LLC.
This Popeyes had a rough start when they first opened. They, nor their staff were prepared for the amount of customers they encountered. There is so much training, food orders to figure out, and POS systems. When they first opened, granted, we had a 40 minute wait. We tried them tonight, and Zo who was kind, friendly, and helpful was prompt with the order. The food came out quickly, the food was excellent, staff was amazing. Please give them a chance if you haven't.
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February 2024 by darlene lee
Popeyes is delicious! Love the chicken and the deals.
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January 2024 by Robert Baker
It feels weird to rate a fast food place with 5 stars, but it was the beat Popeyes I've ever eaten at and I've probably had Popeyes in 12 different states.
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January 2024 by M D
It’s 7:21pm….Rice and beans were barely lukewarm, packaged at 5pm, Mac n cheese was awful, packaged at 7:57 and it’s 7:21, so from yesterday??? Biscuits were completely soggy, packaged at 4:30. Highly recommend you guys stop putting them in side dish cups while they’re still hot. The lids fill with condensation which drips onto the biscuits and they’re absolute mush. 90%of my meal was inedible, and under temp, so instead of getting food poisoning I threw it all away.
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January 2024 by traci holm
The Ghost Pepper wings are delicious. Of course their Chicken sandwich is the bomb!
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January 2024 by Krys R
I want to post a picture but it wont allow me to. On Dec 31st 2023 at 9:25pm we visited this location and ordered one 2 PC dinner (leg, thigh, mashed potato and biscuit) and two 2 PC dinner (wing, breast, mashed potato and biscuit) for $28.53 cash. I was in town from Denver area visiting my grandma who lives near this Popeyes. We got home at 10pm and noticed 3 moldy biscuits. I was in denial because surely I wouldn't gave gotten moldy biscuits. I called the store at 10:06pm to complain and bring back the food for a refund. Tyler answered the phone saying sorry and that I can bring back only the biscuits to receive a full refund but that he wouldn't be able to until 10 am Jan 1st when they opened. We were leaving back to Denver area at 7am so 10am was incredibly inconvenient but he said no other option. I asked him what do I do with the food he said eat it/ trash it to just bring biscuits that it will be no problem and that he will leave a note for his GM Darnell for the morning to expect us at 10am. We got to restaurant on Jan 1st exactly at 10am. I asked for the manager and a man who said he was a manager (Alex) had to go get his GM who was in a meeting. We explained what I just explained above and after waiting a bit a woman who said she was GM (Darnell) came up front. We showed her the biscuits in person and she immediately said, "We don't serve moldy biscuits in this retuarant". She then examined them more and said it's from the pans and that she's had several a complaints at the other store. I told her Tyler said we can get refund without the food. She said her name was Darnell (I expected a man) and that they dont give refunds at all or especially without the full meal. That set my mother off who said that we are out of town we were promised a refund and the biscuits are in fact moldy and not from a pan. Darnell picked up her cell phone and I said, "Are you calling the police?" She said "yes". I asked. "Why? We didn't do anything". She put her phone down asked us to leave the store. I said no not without our money in cash like we paid. Darnell said they have no cash in the store right now (how is that possible when you're a business who just opened?) My mom went to use bathroom and Darnell then said she can give a refund "in small bills" (so all the sudden she has money to give me?). I don't care if she refunded me in penny's just give me a refund. It it was $28.53. She gave me a refund in 5s and 1s (which was fine). They tried to call Tyler while I was there he didn't answer. I asked Darnell to explain to me why she thinks the biscuits looking the way they did is because of the pan. She said that they wash the pan and it's still wet, they put butter on it. Cook them and the stuff that looks like mold is the pans lining comes off on biscuits (which is also not okay IF thst were the case). I do not buy that for one second. It's MOLD. I told her I will be contacting the health dept also and Darnell said "go ahead". She escalated the situation and was going to call cops for no reason and for being a GM was not professional at all. No apology for the issue or anything, lied about not having money on store only to offer "small bills" 5 minutes later. Even refused to open the register while my mom was standing in the store. My mom had only explained strongly that this issue had forced us to leave 3 hrs later for our 7 hr drive home and was a severe inconvenience. Tyler was really nice at the drive through and even afterwards on the phone. I commend him. Alex the 1st manager was nice but not useful. He said he cannot give refunds (how are you a manager but cannot give refunds?) To be honest the food was mediocre, dry and not great. Which we did mention but that got lost in all the drama of the moldy biscuits. I will contact the health dept next and won't be back to either popeyes since she said it happens at other store also.
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January 2024 by Robert Ryals (Bobby)
Food amazing, drive thru moves
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January 2024 by Delilah Tsosie
Employee Rochelle was very helpful and patient with our large order. She was very tolerable of us constantly changing our order around. Food was also delivered promptly.
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December 2023 by Shirlene D.
Terrible slow service. One customer in line ahead of us. Placed our order, got our drinks and waited 26 minutes before our order was ready. The man in front of us was still waiting in his order. Seven employees behind the counter. No cars in driveup. The chicken was cold and dried out, like it had been sitting there for hours. Only good thing was the drink. Won't be returning to this location at Main & Fairview. Hear the west side Popeyes is totally different, quick, fresh food and friendly employees.
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December 2023 by Kelly Foreman
I'm writing this for my elderly parents who visited your restaurant on Sunday, December 10th. They not only received the wrong food, but it was cold food at that. When they did complain they're complaints were dismissed and they were not offered anything to fix the situation. We're not used to that kind of hospitality here in Michigan. And that will be the last time that my parents ever eat at a Popeyes in New Mexico.
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December 2023 by Kelly F.
My elderly parents who are staying in Arizona 8 at your restaurant in New Mexico on December 10th 2023. They received the most absolute poor service they have ever received at a restaurant. Their meal was missing several items, it was served to them cold. They didn't even have any salt available for customers. When my parents complained, they're complaints were dismissed and nothing was offered to correct the situation. Extremely poor customer service at this location. My parents are from Michigan and we are not used to customer service like that here. Needless to say they will not be visiting again.
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December 2023 by Wilson Blackie
I ordered a 6 piece chicken with honey BBQ, I ended up getting Cajun spice wings and there was no BBQ. Brother ordered Oreo CC cup and it never came with the order. Mashed potatoes and gravy is completely spicy. Not pin there anymore. Very different from when it first
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November 2023 by Evelyn T.
We grew up in New Orleans so we know what Popeyes is supposed to be like. Food was good but the pieces are EXTREMELY small. I have been there twice now and the thighs are the size of a Cornish hen. My husband had the white meat, both times, and said it was very stringy... more like an old rooster. This location needs to get a better provider for their chicken. Sad.