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September 2024 by Curtis Slaugh
Chris is a good guy does his job well! Thanks again
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September 2024 by Stevie Begay
Thanks to Chris for getting me into a new ride .. Very Professional, and didn’t have to stay long … Come by and ask for Chris and you won’t be disappointed..
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September 2024 by Rick Laird
First, I would like to start by saying in no way would I expect any dealership or finance company to bend over backwards for me and try to make to impossible, possible. However, things I do value are communication and quality customer service, which is something completely lacking from the sales team at Hi-Country GMC. After my experience I would even go so far as to say communication is not a priority with potential customers or communication is just an afterthought and communication is the key to quality customer service. I started by putting in an internet request on a Thursday (Aug 15th, 2024) and the process took 6 days. There was an issue getting communication with the sales team from the start as at times it would take several hours to get a text message response. At this time, I was working at the fair, which did not allow for me the time to go to the dealership, hence the reason for the internet request.
On the 5th day I stopped into the dealership to have a face to face with the salesman and to find out what the holdup is…I mean if you guys can make a deal cool and if not cool…just let me know something. Upon meeting him, I did greet him with unneeded attitude, which at the time seemed justified. His answer to the delay is your company policy is to push off internet sales for people in the showroom, which I can understand to an extent; however, it is still a potential sale, and sales should be handled in order? Or is that something which does not exist anymore? He also stated that his lack of communication is due to the fact he didn’t know what to tell me or communicate to me. Well, in my opinion some communication is better than no communication, especially after days. Just tell me what is going on…such as internet sales get pushed because you are not here in person…don’t keep me hanging around in case you don’t make a sale…my perception.
The salesman did have me meet his sales manager, which she told me the same thing about internet sales. At this point, I am beginning to think your dealership is not in the business of customer service but in the business of how long we can dangle a vehicle over someone’s head. Anyway, here are a few things which really stand out in my experience with your dealership:
1. Customer service is an after thought if you are a potential internet sale.
2. Communication is the same as customer service.
3. Absolutely one of the WORST experiences I have ever had attempting to buy a vehicle.
4. In reference to your hiring add for a “Sales Professional” the “Sales Professional” is responsible for customer relations, follow-up with current and future customers, provide exceptional customer service, ability to multi-task, and many others. If these are required, why is there no follow-up with employees to ensure they are producing, maintaining, and advancing these skills?
5. Lastly, thank you for your time.
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August 2024 by Christopher Russell
Great customer service, and willing to work with our schedule. Cory went above and beyond to meet our needs and find us the right vehicle. He was thorough, listened to our needs, fair, and punctual. I would recommend him to anyone.
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August 2024 by Makayla Liebel
I love coming to this location because they are always so helpful! Thanks to Skylar I was able to work out everything and get the price I wanted, I will be coming back in the future!
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August 2024 by mel16missy
I have been to this store multiple times and always love coming back. Keep up the great work!
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August 2024 by Brian N
Took my mother here, hoping they would help refinance her vehicle. But nope, they gave her false hope and made us stay around for nothing, thanks Skylar, she called this man, and he said I'll check and return your call, nada, mom called and he said, I'm sorry, we can't help. Entire time we are watching him from outside in the parking lot, just casually strolling around, if he didn't want to help, he should've said so from the beginning, why ask for all that info to stonewall us, we've had other salesman go above and beyond to help. Where did Josh Newsom go??
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August 2024 by Kenny Woodard
Great place to buy a new truck, they had exactly what I wanted and the sales man Tyrell Jim did a great job helping me I give him 5 stars.
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July 2024 by Jen Fritz Crist
We were coming back from vacation and the check engine light came on in our Yukon. Robert in Service at Hi Country GMC helped us at the last minute and was able to get everything checked, fixed, and on get us back on our way quickly. He was very friendly and helpful and it was great experience when something not so great happened. Thanks for your help!
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July 2024 by Marvis Frazier
Went in for recall notice, made an appointment after confirming parts were available. went to my appointment, waited an hour and was told parts are NOT available. and was basically told it was my fault for not ordering the parts.
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July 2024 by Fine Art by John & Darcy Newton
Service manager is extremely rude and impatient! How about informing people there a waiting room in the first place, instead of making comments rudley like, "you want to wait in the waiting room, I'll come get you when I'm ready." When I come to get my keys. Would not recommend this place!
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June 2024 by Roselyn Bia
I got excellent customer service from everyone there and satisfied with my purchase.
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June 2024 by Cathy Paiz
Didn't have what my dad needs
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June 2024 by Lenora Atcitty
It was tempting. I never had a Buick. Brandon was a nice person. He let me test drive some vehicles.
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June 2024 by Jennifer Mestas
Corey was a great sales men!! Him and his team worked out all the bumps to make a sale happen for me!!
