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October 2023 by R Barbone
No one greeted me. Customer service was horrible, especially if you’re a minority. Regardless, their shoes are awesome. I can now order from Hoka website❣️not from downtown store.
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October 2023 by Loretta Nakai
The associate had no personality. He looked & acted bored. I put a shoe on hold but didn't pick it up. I didn't feel he deserved my commission.
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August 2023 by Rachel Hess
Wow!! I wish I had found Brown’s years ago. I love how they measure and find your gait. I have flat feet and find it so hard to find shoes. Vanessa was a jewel and was so patient and helpful in finding shoes for me. I have found my forever shoe company! Thank you!
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August 2023 by Eva Hernandez
Bad customer service ? sad I waisted my money here.
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March 2023 by Alexis Dobbs
Ken was amazing! Super helpful and accommodating
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March 2023 by David J.
I was in need of some shoes and Matthew N. was able to help me out! He was professional and funny I love my new hiking shoes and they feel great. It feels like I'm walking on clouds I couldn't be more happy with them. If you need help looking for shoes Matthew is the man! Thanks!
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February 2023 by Edward W.
After I was introduced to Altra shoes by Vanessa I never wear anything else. So comfortable!!
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February 2023 by Desert Dabs
As always, since I was a kid, the only place in town for really good shoes!
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December 2022 by Warman Hall
Great lack shoe shop! Highly recommend stopping in while in Durango. Interestingly the two stores I'm Durango are not affiliated with the Browns Shoe store in Farmington, NM. This location has a great selection of hiking shoes and casual dress shoes. The place across the street is the spot for athletic wear. Great service and very helpful staff. They do sell gift certificates!
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October 2022 by Marianna Kleiner-Childers
This is my favorite place to get shoes- the staff are very helpful. Also one of the few places in town to get QUALITY shoes that feel good and won't wear out quickly.
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May 2022 by Machelle McDonald
Excellent service, loads of parking front and back, nice hours, over load of stock with all the top brands
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April 2022 by Joe Daes
There's a lady that I've been dealing with. Her name is Vanessa. She is great! I've purchased 3 pairs of shoes from this place. I like the fact that they honor military discount and have a layaway plan. I will continue to buy more shoes from here.
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April 2022 by Tania Prokop
Stop by Brown's for great customer service when purchasing shoes and arch supports. They have a wide variety of brands to choose from. Vanessa and the other folks know how to help you get the best fit!
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October 2021 by Edrynn Francisco Mestas
Poor poor poor customer service!!... needed to exchange a size 9 for an 8 ..(GIFT no reciept) and then also purchase a second pair.. (POSSIBLY 12 MORE AS CHRISTMAS GIFTS) took 2 sales people to try and figure out the transaction and still was not able to figure it out.... (its a pair of brand new shoes not a home morgage... BTW THEY WOULD HAVE BEEN THE RIGHT SIZE IN THE BEGINNING ..BUT YOUR SALES ASST. TALK US INTO BUYING A 9 ..INSTEAD OF THE 8 IN THE FIRST PLACE.
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August 2021 by Charles Burdine
Thank you Brown Shoe Fit for your large, quality selection, welcome atmosphere, and professional staff.Vanessa is excellent. GMTP.
