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September 2023 by Elizabeth Mirabal
Auto specialties did an amazing job on our truck. We had some scratches & you'd never know they were there. The truck did come back with white powder covering the entire interior from the work done on it and that was disappointing but I let them know and they did offer to detail the truck however it went back to work out of town & was here labor day weekend. I called but was told they would be closed for the holiday weekend.
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August 2023 by Kristy W.
If you want to know what truly took place when my car was being serviced, you may speak with the San Juan Magistrate Court, because that is where this issue is going to be resolved since Mario has no professionalism whatsoever and now is publicly gaslighting me... Mario was trying to charge me for parts on something THEY broke when it wasn't even supposed to be touched, AFTER I already paid but noticed damage to my car. My car was released to me because he knew if police got involved they would say I was correct... My fender, door and bumper were supposed to be repaired. My rocker was dented, scratched, and placed improperly, I have photos with the location showing it happened there, so Mario can continue lying, but he's just embarrassing himself. The Judge can decide what actually happened, but I promise you I didn't rip off my own rocker and cause $800 worth of damage.
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August 2023 by Brandy W.
My daughter is putting up with some shit from a company in Farmington that she shouldn't have to. Where is the customer service? Where is their integrity? How can employees and especially the owner do this to someone? Everyone needs to be aware. This company wanted her to pay for parts that they broke and then damaged her car in another part of her car, that they never should have touched. On top of that, the owner talked shit to her and now refuses to have any integrity and fix what he screwed up. How disgraceful!!! I'm all for locally owned, but I would NEVER take my car here or recommend this company (with 23 years of experience or not).
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July 2023 by Leo M.
CONTINUATION OF THE PREVIOUS POST... Now, on day 21, I decide I've had enough, so I go into the shop to talk to someone in person and hopefully get an accurate answer on when my car will be done. When I pull up, everyone is on lunch AGAIN, so I have to sit and wait an hour for the owner, who was inside the entire time, to open the door. Once I finally get to speak with the owner, I ask him for an update and he has no idea what's going on with my car, even after looking in the file, looking out into the shop, and walking out there for a couple of minutes. While he was looking for an answer, I mentioned to him that his receptionist had failed to call me back when she said she would 4 times and he proceeded to argue with me. -_- He said she had an emergency today and left suddenly this morning. I acknowledged that, but told him again, this is the 4th time this has happened, and there's no way she just happened to have an emergency every time I call. He continued arguing and making excuses and told me to "calm down" which was interesting coming from the person who was arguing when all I was doing was trying to make the owner aware of his employee's conduct. Would he have said to "calm down" if a man had said the exact same things, because I was not raising my voice, or getting emotional at all... I told him that not communicating about something that costs $2000 is unacceptable and he tells me "that price is about average around here..." Sir, did I complain about the cost? No, I'm complaining about your shitty customer service. -- Either way, if his receptionist was unable to return my call, shouldn't he, the owner, be returning my call then?The mechanic came in to talk to my husband and I. He brought us out to show us the progress on the car and let us know that they broke a couple of clips when they removed my old fender, so they were waiting for some clips to come in and that they are supposed to arrive tomorrow morning. He said my car should be done by lunch time tomorrow.The next day after lunch I called the shop once again to see if my car was finished, as they stated it would be. The receptionist told me that they were still waiting for the parts to arrive and "IF the parts arrive, like 3/3:30." This time it was FINALLY a correct time. They called me to pick up my car at 3:12... aaaaaaand the piece they replaced had a gap. I showed the owner and he proceeded to explain to me how "plastic expands in heat" talking to me like I'm stupid again. I told him okay, that's fine, but I paid for my car to be fixed and it's not fixed... he then tried to ask me to pay for the clips they had already replaced since they broke them, he had already sent us out and said have a good day with a receipt... so I told him I'm not paying him anything else and he told me "then you can take your car and get the hell out."Overall... the customer service at Auto Specialties is complete trash, they have zero sense of urgency, and the owner is a misogynist and a fucking JOKE. If you need work done on your car, I'd recommend going literally anywhere else, ESPECIALLY if you're a woman.
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February 2023 by Cassady Douglas
Great people, good prices and an overall great experienceService: Painting
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February 2023 by Maxwell T
Mario & Christine and other staff really helped me out here. Hit a coyote right after Christmas and they worked as quickly as they could. I had communication issues with my insurance but these guys kept me in the loop. I got my car back better than before. Would recommend them and understand most waiting is on insurance or mail/parts. I apologize it took so long to get this review up. Thanks again ladies and gentlemen!
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May 2022 by Mel Yazzie
I highly recommend Auto Specialties, my car looks amazing!Service: Body & Trim
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November 2021 by julie aragon
I hit a deer and really messed up my car! Mario was able to get it taken care of and back to being beautiful! Great guy!! Great work!! Thank you AUTO SPECIALTIES??Services: Body & Trim
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October 2021 by TRIBE Security
Amazing service, excellent prices and superior customer service. I needed a rear wiper arm and motor removed on my Unit so the rear glass window could be replaced and they got right on it and had me out the door in a few hours. They had to completely replace the arm and cut it off to get it to work. All parts were found and the arm was removed and replaced. I will definitely use them again. Their customer service is nearly impossible to beat! Thank guys.Service: Body & Trim
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August 2021 by Steven Boitano
Mario is a very personable and professional business man. He and his crew fixed my right side view mirror in a reasonable amount of time and at a fair price. I highly recommend this business!Service: Body & Trim
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July 2021 by onionboy_67
How much are your paint jobs
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March 2021 by Jody Smith
I was traveling and very nervous about trusting a random shop. I read some reviews and decided upon this place.I had a lot of scratches that a previous shop said could not be buffed out. Mario said he could do it. We agreed to do a test-buff and I was supposed to receive a call before they moved forward. But they did not do that. However, the main scratches I was concerned about all buffed out (for a bit more than Mario's estimated cost). Unfortunately, one scratch could not be buffed. I wish I had a chance to review the test buff, but my situation was very unique.
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January 2021 by Kimberly K
I would like my money back????
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August 2020 by John Jones
Top notch work and even better customer service
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July 2020 by T JR
Mario and his crew did A GREAT JOB !!! repaint my 2 Tacoma Hood got the scratch out thank you!!?? B safe!! ?
