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July 2025 by John Early
The new employee at Fairacres NM post office and her boss were very helpful in tracking my certified letter. Job well done ladies
John E
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July 2025 by Cassie Williams
Mail Delivery:
Our experience with mail delivery has been inconsistent. The male carrier frequently fails to ring the bell or notify us when delivering certified mail. He has also complained about our driveway length and falsely claimed that tree branches hit his truck—which they do not. Delivery accuracy is hit-or-miss; sometimes mail arrives as expected, other times it's misdelivered or returned without cause. On the other hand, the female mail carrier is excellent—reliable, respectful, and professional.
Post Office Service:
Unfortunately, the service inside the post office has also been disappointing. A female staff member mishandled two certified letters containing time-sensitive legal documents. Despite explicitly requesting return receipts, one was sent without it. When I returned to address the issue, she insisted she had given me the green slips (she had not) and blamed the system for not recognizing the government address—though it worked the day before. She also seemed irritated rather than helpful. I ended up paying $16.30 for one mailing and $20.70 for the other with subpar service. This experience reflected a serious lack of attention to detail and accountability.
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May 2025 by Nalini Chaturvedi
The postal service and the post man both are the most undependable callous lot. They have misplaced my package while the status keeps showing that it was delivered. The postman had in the past my neighbours W2 in my box. He is busy listening to loud music and pays no attention to his work. USPS sucks
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May 2025 by Amor 443
Never had issues. Great post office! drop packages daily, never had one lost or late scaned from them. Never too busy
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December 2023 by Emily Ashton
Lady (I believe the new post master), was rude, for no reason. No customer service.
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December 2023 by E. Writer
Lady (I believe the new post master), was rude, for no reason. No customer service.
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October 2023 by Barry Leslie
Friendly and helpful Thanks for all you do.
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August 2022 by D Moss
never long lines, always polite, helpful and quick.
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July 2021 by papaGhurka
I called and cannot speak to a human to ask a simple question. When I came in person, it wasn't busy and the clerk was very nice.
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March 2021 by Cathleen M.
Really? No one can answer the phone? 25 menus to go through and none will allow me to talk to someone? And they say they're there to help? Same thing when I called a different one here in town, they seriously need to rethink their customer service. Just call it customer non-service. Tell it like it is.
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December 2020 by Jackie D.
Stephanie was very rude for being the Boss at Fairacres Post office. She has no customer service over the phone when I called to ask a question about an item that I received and not yet picked up. She kept telling me she can't go check to see if it's there. I was not asking her to go check if it was there, I was asking to see if I could come and pick it up on Monday cause they were about to close for the day since it is Saturday. She kept saying I can't go check and instead of helping she was trying to hang up the phone as I was still speaking. How can you have a Boss that is so rude to customers and her employees are so nice and helpful. I have been a customer since 1981 and sure miss old Boss that was there who was very helpful and showed empathy with his customers.
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July 2020 by Sunshine O'Meara
They work for the government they are dry forgot how to smile mask or not eyes are the windows to the soul
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January 2018 by Gabriel D.
Don't use this post office! They are extremely rude! No customer service skills what so ever!
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December 2015 by Barbara Rose Farber
The best post office in Las Cruces. The Postmaster, David Mullens is always polite, remembering every local persons name. The clerks are efficient, friendly and super polite as well. Thank you USPS, for not closing this great location!
