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February 2024 by Dude Lost man
They were just great. Very caring and honest.
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February 2024 by jill aragon
Just want to say this place has been very helpful and great customer service. They were so helpful and understanding.
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November 2023 by Sasha Castro
Love this place! They’re always friendly no matter how busy and chaotic their days may be. And they give you their undivided attention as well which I really appreciate. They listen to what you have to say even if you have a little nonsense ramble of your own Google diagnosis, they let you get it out lol they’re trustworthy here and give you options for prices with necessities and recommendations. And they do not judge when you opt out of anything because they know peoples wallets and way of caring for animals is different for everyone. Highly recommend!
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November 2023 by Libby Bolling
The staff at Western Trails Veterinary Hospital was thoughtful, courteous and thorough. The vet was really nice and thorough with her examination and recommendations. We also thank the staff for understanding about our highly reactive dog and helping us get in and out of the clinic without encountering another dog.
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November 2023 by Dominique Flickinger
Ellie's appointment was an emergency visit and everyone was so accommodating. They took great care of her (4 stitches later) and she's doing awesome. Plus the cost was very reasonable for the services. We're new to the area but Western Trails is now our vet. Thank you!
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October 2023 by Catherine Stubblefield
Awesome Staff at Western trails! I want to thank everyone for their compassion and kindness towards me when I was going to have to euthanize my very sick dog. They were able to get me in within the hour and took exceptionable care of my Chloe. Everyone could not have been any more compassionate or kind to me during a very difficult time. Many thanks again!
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October 2023 by Nicole Hauck
I've been disappointed in our experiences here mostly in the very poor communication. I've brought 3 different animals here and each time have had absolutely no notification that my animals were ready to be picked up and out of their surgeries. Each time I've been told that I would be called when they were done and ready for my to come get them and each time I've had to call because it's near closing time and I never heard anything from them. The vet staff very poorly communicated with me when I brought my dog in with parvo and never followed up with me like I was told and for both a dog and cat spay I was never notified when their surgeries were completed and they were ready to go home.I also personally feel like the pricing is too high and not varied properly. My 5lb cat spay should not be costing the same as a spay for my 40lb dog. We've gotten the care we needed and never had a problem with the actual care but I'm going to be searching for a different vet for the rest of the animals we have and looking for better pricing
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October 2023 by Flora Chowning
I went to Western Trsils Veterinary to see about having my dogs teeth cleaned. They were very nice and did what they had to do to get her ready for the day of her cleaning. I really liked Dr Thornton. She was clear and very informative about what to expect on the day of her teeth cleaning. I was very impressed by them. It is a long way to go but very worth it ?..
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October 2023 by Traci Hutson
We have had several negative experiences with this vet clinic, but as we are limited at the vets in the east mountains, we found ourselves having to go back there again unfortunately, about two months ago I had to go back so that they could lay my lulu to rest it was the coldest most Mandane Most sad appointment in the world because they could give a damn that they were letting my fur baby go to heaven that hurt my heart. They sent another one of my dogs home with no painkillers and told me if I wanted painkillers they sell them to me for $36 a pill , needless to say my dog suffered because I didn’t have the money this last bit is we took my dog one of my dogs in because her third eyelid has been damaged and we got a quote. It was only good for 30 days so I called a month and a half ago to get another quote Crickets didn’t hear nothing from nobody this morning. My husband called in again a person and I’m gonna go as far as calling her a lady a person by the name of Jeanne or Jeanne or Jenelle or something in that realm wasn’t really careful enough to catch. Her name just called me to let me know that oh we’re so sorry. It only took us a month and a half to call you back but just to let you know we are scheduling in December , OK well if you to call me back a month and a half ago I probably would’ve already had the surgery done but now my dogs gonna have to wait until December. Oh no wait a minute and looking up the scheduling. We really can’t get you in until January 4 and then you need to put $100 deposit down and yeah well just call us and let us now Buyer and pet owners beware do not go to this vet they don’t care about the animals. They are rude. Their customer service is worse than walking into the front entrance of a prison just don’t do it. Your animals deserve better.
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September 2023 by Christopher Scandura
Amazing place. The staff is courteous and helpful, the clinicians very thorough and I don't know anyone else truly happier to be there to help animals. I very much appreciated the fact they went out of their way to accommodate my family based on incorrect info from a third party. Site has rarely been busy even for a Saturday. Thank you Western Trails.
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September 2023 by John and Mary Smith
Our first time at Western Trails, for an adoptee from EMCAP,, for his neuter. Excellent, friendly staff, no wait time for intake. Thorough advance explanation of optional services/fees. A very pleasant overall experience!!! I would highly recommend to anyone looking for a good local vet.
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August 2023 by Ralph Endlich
Western Trails Veterinary hospital was very compassionate when I took my best buddy to be put to rest. It was a very hard thing for me to do. Thank you western Trails for your compassion and your help when we needed it most. Also thank you for the card I received in the mail. You guys are awesome.
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July 2023 by Carlos Morales
Fantastic and very caring facility . I took my pet in without an appointment and was seen immediately due to it being more serious. Happy to report my pet is ok and back to his usual self. Can't thank the staff and doctor here enough.
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June 2023 by Anne Greene
Everyone at Western Trails has been so good to us over the last six years. We have brought in dozens of dogs, of course, but each one is treated with equal care and concern. Doctors Thornton, Clark, and Hutsell, always answer our questions and have worked with us financially to be able to keep up the excellent quality of care our shelter dogs deserve.
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June 2023 by Julianna Myers
I bring my large animals here (horses, ponies, and donkeys). They are always professional and helpful from the initial phone call, through the appointment, and checkout. They always do a thorough job of explaining/educating me on the injury and providing any pertinent info for after care. I always leave feeling confident in the care I received and the after care I’ll need to provide at home.
