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October 2023 by Stephen P
This store needs more love from corporate. The manager, Liz, is awesome and the rest of the staff is friendly and helpful
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June 2023 by JC Dronography (Jay)
Long wait times, not enough staff to stay open during the lunch rush hour every day, unable to reach by phone even after thirty minute wait times, never get sms notifications even though they keep telling me they signed me up for them, missing info, the list goes on and on. I'd recommend somewhere else for your prescriptions, until they get this figured out.
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June 2023 by Victor Theriault
Gave me my Blood Pressure medicine. Only gave me half the strength that I was supposed to get gave me 10 mg instead of 20 mg wonderful.
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April 2023 by Mark Campagna
Extremely unhelpful and rude pharmacy! My doctor ordered a cream for me to take, instead of ordering it I was told to look in the 'foot section', to which I could not find anything with the name of the medication it, then was told they are in fact out of the product and go somewhere else. I politely asked if they could just order the cream like they were supposed to do in the first place, and then the pharmacist I was speaking to asked for the next customer. Very rude and impolite as well as unprofessional. Looking for another pharmacy.
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February 2023 by Sandra M. Garcia
I had to make some copy of pictures off my phone. Erin, was so helpful she really went out of her way at for me! Thank you Erin
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January 2023 by Alyson Deakyne
I know everyone is getting tired of the “we’re really understaffed right now” excuse. But that’s the fault of the corporate execs who realized during the pandemic that they could run skeleton crews and then pocket the extra money. It’s not the fault of anyone at this pharmacy, they are doing the best they can and always seem to be hustling like mad back there, so let’s all cut them some slack.
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December 2022 by Michelle Simmons
The pharmacy at Edgewood Walgreens is horrible.It takes days to get a prescription filled, not hours but days. Sometimes I will get a text saying my prescription is ready, when I get there they say, it’s not ready. They definitely don’t like when you show them the text saying it’s ready. Yesterday after waiting three days for my dad’s foot cream to be filled, yep cream, no pill counting involved, just slap a sticker on the box, I get there at 4:30pm and the pharmacy is CLOSED!! If you don’t have high blood pressure, the frustration alone at this place will spike your blood pressure. I was frustrated enough yesterday, that I had my dad’s, husband’s and my prescription transferred to Walmart yesterday. Hopefully everything goes better at Walmart, can’t possibly get worse!Also maybe Walgreens should consider staggering lunch times instead of closing altogether for lunch, if they are already behind in filling prescription, closing completely down for a 30 minute break will only get them further behind.Tip for new comers, just go to a different pharmacy, don’t waste your time at Walgreens pharmacy
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November 2022 by Kristie Foreman
Horrible customer service. Up at the frount register the cashiers are super rude the customer infront of me was having a hard time putting his card into the chip reader and the cashier just was telling him no instead of telling him the the card has to face down. I have never in my life been to a walgreens that is so rude to its customers I would rather drive 30 minutes to Albuquerque to go to a nicer Walgreens. Corporate needs to do something.
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November 2022 by Patricia Han
I suggest you never order prescriptions from this pharmacy. They are very unreliable. In the last 3 months I have tried to order medication on the due date. Each time problems arise and we are without our medication for 3 days. When I spoke to the staff they suggested I go somewhere else to get my meds because the situation was not going to be resolved in the foreseeable future.
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November 2022 by Mark Gores
Even though I asked them to hold 3 of my prescriptions until the other 2 were ready, the put the first 3 back and wouldn't give them to me. Then I find the either intentionally shorted me 1/3 of my test strips (but still charged me) or the lost the one employee they had that can multiply. Fyi- 5x per day times 30 days is 150, not 100.
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November 2022 by Old Mountain Man
Thyis has happened multiple times: I'm waiting in my car for drive through prescription pickup, and I can clearly see through the window that the pharmacist (not a tech or aid) is not wearing a mask. That's in violation of state mandates, of medical common sense, and it risks transferring covid virus from the pharmacist to everyone picking up prescriptions.
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November 2022 by Debra Ludwig
We stopped in to get some cold medicine as we were unable to get it in our pick up order from another store. The store was not overly busy so we were able to get our items quickly and get on our way.
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November 2022 by Harry Fagina
Dale the pharmacist has to be the most unethical, disgusting, ignorant, unprofessional Healthcare worker I have had the misfortune to deal with. I have been going here for 15 years. I will be filing a report with the New Mexico Board of Pharmacy.
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November 2022 by Cygnus
Been going here for years, but this pharmacy has gotten worse. They are always apologizing that they are behind in filling prescriptions and instruct you to come back in a few hours or tomorrow (after standing in line for 25 minutes). Yet they have no problem completely shutting down the pharmacy entirely for lunch every day instead of taking staggered lunch breaks. I had surgery one day and my doctor called in my meds that morning; I went in late afternoon, but was turned away and had to wait until the next day. Just poor management overall, and that includes scheduling and administering vaccines. I'm done with them.
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November 2022 by Sabrina Connor
Extremely disappointed in this pharmacy. Not only is it hard to get someone to answer the phone, my service was less than satisfactory. I had a dental surgery and was called in four prescriptions at 12pm. I called at 5pm to make sure they were ready for pickup. I was on hold for 30mins so I just drove to the store. I was told they were working on 3 of them and the 4th one they had to get into the vault for and to come back in 15mins. 30mins later I receive a txt that they’re ready for pickup. My husband went to pick up my prescriptions and was only given 3 of the 4. I called back to see why he wasn’t given the fourth, which was the pain medication I actually needed ASAP. They said sorry the pharmacist is still working on it she may get it done by closing. My husband waited for 2.5 hours and talked to the pharmacist multiple times, had my surgeon call the pharmacist as well and she still wouldn’t fill the medication or transfer it to a 24hour pharmacy due to the surgeons name being wrong in their system. I’m all up for following rules and procedures, however why could you fill 3 medications but not the 4th if his name was incorrect? He called and gave the approval/credentials and still the pharmacist wouldn’t fill it without approval with the DEA. At this time it was 9pm and they closed and still no solution. I had to spend my night in pain and unnecessary frustration. However, Smiths Pharmacy was able to fill the prescription immediately this AM with no issues. Needless to say I will take my business there from now on. Do better Walgreens do better!