Smith's Pharmacy in Edgewood, NM is staffed with professionals dedicated to helping customers lead a healthier life. The pharmacists do more than prepare prescription refills and dispense medical supplies; they also offer advice on health topics, perform clinical services, and administer vaccinations, including the Tdap, measles, shingles, and flu shots. Convenient online tools make it easy to manage prescriptions, request transfers, or refill medications. Customer experiences with the service vary. Some report fast, helpful, and friendly service, with staff assisting with a medication transfer from another pharmacy within an hour. Others find it a convenient location, especially while shopping at the store, and note their prescriptions are usually ready when their shopping is done. However, several reviews cite significant challenges. The pharmacy often seems very busy and under-staffed, which can lead to delays. Prescriptions can take days to fill and may still not be ready upon arrival, sometimes requiring a long additional wait. Some customers describe the prescription transfer process as not easy or pleasant, citing issues with notification texts being sent late. Feedback on staff interactions is mixed, with some finding them friendly but others describing them as not very friendly or even extremely rude. A specific complaint mentions that the default bottle lids are very difficult to use. Some also found the pharmacy to be more expensive than their previous one. These issues have led some customers to state they are switching or looking for another pharmacy.
Overworked pharmacy techs and pharmacist, the lines can be long due to its popularity but other than this the staff is always friendly and helpful. Great people, they need more help!
November 2024
Service was good a few months ago but has recently become really poor. Terribly understaffed. I was told today by a pharmacist that they're running a week behind.
January 2024
Fast service, helpful, and friendly. Staff assisted with medication transfer from another pharmacy within an hour. I am grateful!
