-
November 2023 by Victoria Stuckey
I traded in an old car to get a new one at this dealership. This was my first time buying a new car, so I didn’t take the license plate off of the old car, because I didn’t know that’s what you were supposed to do. Regardless, dealerships are supposed to take off the old license plate, but this dealership did not do that. They sold it to a wholesaler and then it was sold at an auction, all with the old license plate still on it. I received two tickets, one parking ticket from UNM and a speeding ticket. Ford in Edgewood did absolutely nothing to help. I talked to Amanda (Ortega I believe is her last name) and she told me that it was a common thing that would happen and that they weren’t going to do anything to help me. Her solution was that I throw the tickets away.The point is this Rich Ford is super unprofessional, if they make a mistake they won’t do anything to resolve it and don’t forget to take your old license plate off of a car you are trading in.
-
November 2023 by Shareen Bird-Shelton
Morgen is such a great person. She has always helped me get my vehicle scheduled and arranged a time for picking up my vehicle.
-
November 2023 by Michael Mestas
Service Manager Morgan was extremely polite, courteous and knowledgeable. It was an excellent experience. Thanks
-
November 2023 by MariLynn Land
The team is amazing. The service is amazing and I love how they take care of me right away and I don't have to wait long to get my car back when they have to fix something.
-
October 2023 by Wayne G.
Very rude inept staff failed to provide ride to airport took a entire day to diagnose problem took way too long to repair and then caused a check engine light issue with tire sensor and tried to charge me for repair! I have filed complaint with ford and will leave 1 star reviews on yelp google Facebook and with ford
-
October 2023 by James M (Jaybird2020)
Very helpful and professional, got me the deal I needed even when it looked like we were worlds apart on price. Ended up with a great deal on my trade. Highly recommend!
-
October 2023 by Mike y
Had DEF tank heater replaced per Customer satisfaction program. I was regularly updated by Morgen. Problem appears to be resolved. I was impressed the DEF tank was full when I picked it up. It's the little things that make a difference!!
-
October 2023 by Amy Heron
We were traveling through the Albuquerque area, when our truck broke down. It was difficult to get the code to determine exactly what was wrong, but the service manager was diligent in finding the problem. Thankfully the part needed to make the repair was in stock, and the service department had our truck fixed within a day. I would highly recommend Rich Ford!
-
September 2023 by Chris B
Staff is very courteous. The oil change and tire rotation I had gotten took about an hour which was a reasonable amount of time.
-
September 2023 by yvonne Marrs
Everybody worked quickly and in an efficient manner they were friendly and courteous. My only complaint is that when they replaced the air cabin filter all the sudden my AC is making a very strange vibration noise so now I have to take my vehicle back and it was not making that noise prior to taking it in
-
September 2023 by Steve Jones
I had a check engine light on my 2013 F 150. Made an appointment to have it checked and fixed. John Collins the Service Manager at Edgewood Store made it a pleasure to have service work done at Rich Ford. Thank you, John for your courtesy and help. Steve Jones
-
August 2023 by Resting Place J
I would like to give John a big THANK YOU. I called Rich Ford Edgewood in a panic while traveling and John answered the call. I could hear the patience in his voice as I was explaining my problem with my truck. My family and I were about 54 miles away. Finally got there an hour later. The reception was wonderful. I didn't get her name. They took us right in and were able to help us with our problem without a long wait. There was also another gentleman that helped John who was really nice. They resolved our issues so we were able to back on the road to California. Keep up the good work. Blessings & Peace!
-
August 2023 by leona mccants
We worked with the wonderful team they were super helpful when helping up find our new care and with any and all questions we had along the way if your in the market for a new car use them they will take care of you!
-
July 2023 by Charles Dryer
Morgen in service was super helpful in getting us back on the road, helped us with all aspects of the vehicle repair. Would highly recommend for service.
-
July 2023 by Derrell Burgin
Service department is excellent, James did a great job and finished work timely and with quality, Konner from service gave me a ride home while work being done and picked me up after