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November 2023 by Claudia Marquez
I am writing this review still with tears in my eyes. Tonight we made a difficult decision to have to put our Lola girl to sleep after a few days in critical care.I am not going to go into details but I will say that we are very thankful and grateful for Dr. Lane Dixon for all the care he has provided to our girl since day one.I know for a fact Dr. Dixon did everything in his power to help our Lola girl through her emergency stay.I can feel how much he cares and his compassion for what he does just with having a few words with him.Christina the tech tonight was so very sweet and compassionate, that is very important and heart warming to us. Christina your kind words and what you told us brought some peace to our hearts.My family and I cannot thank you Dr. and staff enough.
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November 2023 by Nicolas Martinez
Words cannot express my appreciation for this team. They took such good care of my Baxter, from the first shot years ago to his final breath. The compassion and understanding of all the techs and Dr. Dixon made everything my dog went through so much easier. You can tell they truly care about you and your animals. Thank you for everything. When I’m ready to adopt a new buddy, you can bet East Mountain will be his primary vet.
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November 2023 by Matthew Mutz
Dr.Dixon on his staff are fantastic when it comes to care for our animals.However when it comes to paperwork and transferring our pet records they are the beyond the worst people to work with. Their answer service states 10-15 business days to process records. It took my dogs 6 months and 8 months to get their records.For my 3 cats we requested records in September it’s currently November and we still have no received them.East mountain is great for care but absolutely awful when it comes to paperwork.
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November 2023 by Sol Lopez
I took my Chihuahua mix for teeth extractions and was pleased to see how staff was so professional and devoted to animals. I appreciated how they are upfront about costs/treatments and sit down with you to explain options. The surgery went well and my pup is happy to be back home and doing well so far :-) I highly recommend this clinic. Thank you!
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November 2023 by Wes Coast
This is the most amazing vet hospital I have ever been to. The staff is through three roof with kindness and compassion.The ease of appt. Setting, and admissions is so simple and organized.A huge shout out to all at East mountainI would recommend you for ever. Thank you so muchBelle Coast
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November 2023 by Abigail Otoski
Dr Wilson compassionately explained our dog’s condition and supported our decisions we made with our pet.The office staff is unprofessional, they do not answer the phone nor return phone calls or texts.The clinic held our animal for over 2 days without allowing us to see our pets or make decisions about his care.Dr. Dixon is unprofessional in his emails. His grammar renders his email updates unreadable.Overall our experience was good with Dr. Wilson but the communication of this clinic made it immensely difficult to get our dog proper care.
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November 2023 by Erika Diblik Holman
You are going to wait and that’s not a bad thing I have always had great care and AFFORDABLE peaches got her feet injected and shocks in a hind one their trailer setup is great you do not have to back up !!! A plus for me tbh
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September 2023 by Alxs Dock
Great service, affordable and caring. Rexi Joy doesn't feel scared or uncomfortable when she's there waiting. She always leaves wagging her tail. Knowing she's in good hands and she is not leaving afraid of the vet makes me happy as a fur mom.Highly recommend.
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August 2023 by Chelsey Graves
You get what you pay for. I'm not sure how they are for exams, but when it came to my one cat being blocked and euthanizing my other cat, so much was just a horrific experience. Highly recommend going to a competent vet. They aren't it.This review maybe a year after the event however after speaking with family and friends I feel others in the community deserve to be aware of the lack of care that may come from taking their beloved pets here.
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August 2023 by Jeanie Vo
Wow.. what a great place.. extremely organized process, even with sooo many clients at the same time. The technician listened to my concerns and was extremely kind and patient with me and my dog, eased all my worries. Super fast service and so affordable and I just know my dog was taken well care of! Will definitely be coming back for future surgeries!!
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August 2023 by J Man
Communication is AWFUL!!!The left hand has NO IDEA what the right hand is doing.It does not appear Mountain Valley values their clients time.It starts with a “don’t call us, we’ll call you” business model.You can leave a message (they may or may not call you back. It might be 3 hours later…), or you can text them (they may or may not text you back. It might be 3 hours later…), but you can’t simply call and talk with someone. When you do finally get to talk to someone, good luck getting a straight answer. If they tell you, “I’ll call you back”, just plan on that not happening.I took 3 separate trips on 3 different days after they told me to come pickup my dog. The first 2 resulted in “oops, we made a mistake. They’re not ready”. The third resulted in waiting around for 45 minutes after the scheduled pickup time.Great Veterinarian and friendly staff, but the business model/manager needs some serious change/training.
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August 2023 by Carmen Ferrer
Everyone is wonderful so caring and understanding here.Pricing is reasonable. My baby had two procedures done and spent 3 nights. I love that they have care 24 hours. I highly recommend. If I could I sure would give them 10 ⭐rating
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August 2023 by Michelle Sanders
When I couldn't get my daughters dog into her vet for a week and I knew the problem was serious, I called my vet. They made room and got the dog in that afternoon on a urgent care basis. I knew by that night what to expect from them calling me, I didn't have to wait. After a 4 day stay I was finally able to take the dog home. Each day I was updated on her progress by phone and email. I was so surprised by the cost of the bills. I was thinking over $1000 and it was quite lower. The dog is now back to her normal happy self and I couldn't be more thankful to everyone at Dr Dixons office. Thank you all again. I will ALWAYS take my animals here.
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August 2023 by Nicole Johnson
Amazing people and the work they do is phenomenal. I feel they are second to no other vet inside Albuquerque. I recommend they are very affordable and don't make u feel bad about your fur baby and their health. I am just amazed at the great work they do and the price they do it for!
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June 2023 by Jenni Walker
I have now had two very good experiences with East Mountain Vet. First, had my little dog’s teeth cleaned a couple months ago, and today when I had to bring her in for urgent care because she badly strained her leg. Fist, use their texting option, I have found them to be very responsive. They don’t answer the phone, although you can leave a message and they will call you back, but if you miss their call, oh well. They are very organized once you establish communication with them. And did I mention affordable? They may have to raise some prices, but they are still 1/3 to 1/2 the price of any Vet in Albuquerque or Rio Rancho. I’m so very grateful to them for this, and pray they can remain somewhat lower, as it makes it possible to actually get my dog the care she needs. I have found the Doctors and technicians to be very good… and maybe most important to me, my sweet sensitive little dog has not seemed traumatized either time, so I know they must be gentle with her, thank God. I highly highly recommend them!
