-
March 2024 by Raquel Worten
I actually went in twice today the first time I went in I didn’t have much time I just wanted to make an appointment with someone named Chris the receptionist wouldn’t address me. A few people came in and I saw that it was getting full so I decided to leave and finish my other business and come back later. when I came back about two hours later, I was waiting for someone to pay for their services, and there was another couple waiting as well. They asked me if I was in line and I said yes, but the girl at the front asked the couple if she could help them they told her I was there before them, but she insisted on helping them first which iPhone was very rude. This was the same person who was there earlier. The gentleman said no she was here first. Please take care of her first so she asked me what can I do for you? I told her I would like to see someone named Chris because she was recommended to me so she had someone check with Chris and Chris said she was leaving in 10 minutes, so I asked if anyone else is available, they said everyone else is waiting for appointments to begin or they were busy so she turned her focus to the couple ahead of me and just ignored me. Very very rude. I turned to walk away and she asked me. “Oh, would you like to make an appointment? so I said no I will go to the Portales office and make an appointment there thank you goodbye!
-
March 2024 by Zimri
Melvin Eperthener was absolutely incredible, I love filing with you guys!! Thank you H&R.
-
March 2024 by Kaylyn Murray
I called with a specific need, they said they could help me, go to the appointment and reiterate we aren't there to file our taxes and she tells me she can’t help. They wasted my time and were rude.
-
March 2024 by Alan Sumner
H&R Block did an awesome job for me again this year!
-
March 2024 by Cokie Garner
Michael Loniewski is very very helpful. Pleasant to work with. Very knowledgeable. I highly recommend him.?
-
June 2023 by Alanna Vargas
I had been going to hnr sincei was 16 and never had an issue until this tax season people were not trained properly and when a mistake was made it was treated as if it didn't matter we will definitely not be going back they have lost our business!
-
March 2023 by Jessica Miller
Great service very helpful and got in and out pretty quickly witch was nice too.
-
February 2023 by Melita Baker
My tax preparer made this experience great . From the moment I walked in she made me feel comfortable.. she answered all my questions and explain everything in detail.. will definitely go back!
-
February 2023 by Leticia Incremona
Chris Faifai, is the best, period.Actually a very good experience.
-
February 2023 by John Poe
Always great service in my book
-
April 2022 by Hentai God
It was fast, easy, and I had someone who knew what they were doing even taking the time to run me through everything.
-
April 2022 by Renee Andrews
Very kind attentive associate who listened to my request and did a FINE JOB!
-
March 2022 by Terra Martinez
I have remained loyal to filing my taxes with H&R Block for 5 years now. I have become accustomed to their friendly staff and quick service. Maria Chavez has been my tax preparer for many years and I enjoy our conversations we have while my taxes are being filed. She is a very professional and quick. Her customer service skills are excellent.
-
February 2022 by JD JONES
I have never been so disappointed in an H&R Block location. I was going to file my taxes on my own for free online but I decided to go to H&R Block to get the Refund Advance they advertise. I set up an online appointment and got told it would be days before my taxes were filed. I informed the professional that I wanted the refund advance and was told the only way I could get it was to go into the office. So I went in person to the office that night. After my taxes were already completed and filed, I was informed that it was $300 to do my taxes (but online I was told it would only be $80 to file with a professional) which was shocking, then when I asked when I could expect my money to be deposited, the professional just said "Oh, I don't know." and completely dismissed me. He didn't explain anything going on with my taxes, hardly asked me a single thing. He just clicked through all the boxes, and had I not stopped him at the very end would have filed my taxes with the wrong address entered. He didn't even double-check any of his work. If I ever use H&R Block again to do my taxes, I'll probably go to a different branch because this one flat doesn't listen to the customers, charges you without explaining what is being charged, and doesn't double-check for errors prior to filing.
-
February 2022 by Melinda Coslett
Our server was nice but we had to show her some things she had missed. She didn't add our federal deductions and had entered some other information wrong. She had to go ask for help.
