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August 2024 by Javier Mora
Good quality people will work with payment or if you’re gonna be late had no problems the two years I was there
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July 2024 by Karen Jones
Customer service was great. The person we worked with was very helpful, nice, and very accomadating.
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July 2024 by LARRY JONES
Cory was very helpful and she went out of her way to find us the exact storage unit that would work for us. Very pleasant and hospitable
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June 2024 by Bigboyf f
Great Storage! Great people! Very Secure!
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June 2024 by Louis Hartwell
I just wanted to say thank you to Cori for having great customer service, being extremely patient with me and answering all of my million questions!
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February 2024 by Mary Garza
Clean storage and great staff.
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December 2023 by Handy Dandy
Horrible customer service!
I just received a $30 rate increase. Mind you, it was also a 30% rate increase! This is the second increase in a year, third in 2 years! I went into the office to ask if there was anything they could do to lower it a bit. The guy didn't introduce himself, but looked up my account, and said nope! I've never been late, never caused a problem in the 2 years I've been there. He suggested that if I couldn't afford it, I should move out and make sure I did it before my auto pay ran again. Rude as hell! There's a difference between my being able to afford it and being willing to say okay to getting robbed for no reason!
I've experienced bad customer service before, but nothing like this guy!! He has no customer service skills at all.
It was much better when it was still A-Key. Profits might be up, but at the cost of decent customer service is a huge loss.
Having corporate fools run your business is not what I expect for our small community!
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September 2023 by Alex
Nice place
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August 2023 by Nicole Renae
We had bought a storage unit and didn’t get a key. When we went to unpack our U-Haul there was already a lock on our storage unit and we had the rent the U-haul another day till we could ask them for the key. We tried calling the next morning and it would just go straight to voicemail. Online it says it opens at 9am and no one was there until 10:30 when we went by again. There was another time when we first signed up we went an hour before they were closed and no one was there also. Could the owners please just give us a number that doesn’t go to voicemail in case another situation happens. I’m sure this was all an honest mistake. Thanks.
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August 2023 by Nicholas Cooper
Rented out a unit and there was a lock on it, I looked a couple days before moving to make sure it was good and there was no lock... I packed a u-haul full of everything I had and went to put it in the storage unit and it was locked. This was on Sunday so I couldn't talk to anyone about getting it removed and did not want to cut it in case someone else things were in my unit. I had to rent out the u-haul for another 24 hours and wasted $50 and I had to take off of work the next day losing even more money. I received no emails no text and no mail informing me that they had put a lock on. This place is completely unprofessional. There have been multiple times that I have tried to go in during business hours to get information or help and there is nobody in all 3 of their offices. When these concerns are brought up to them they brush them off, rent anywhere else but here.
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July 2023 by Katha Burke
Great service . Very professional
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June 2023 by Jesus Molina Jr.
Great service and great guy at store #3545. Was with them for a year, no longer needed a storage unit, but will definitely go through them again if needed.
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May 2023 by Jaydin Perez
Ashley was helpful and easy to work with. We reserved a storage, and started moving our items in within 15 minutes of stopping into the front office. No problems so far.
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April 2023 by Liz Darmstedter
Nick (i think that was his name, few days aho sorry!) was super helpful and even made sure my unit was nice and clean before letting me move in my stuff. Walked me over to my unit and made sure my code worked for the gate as well. Everything was seamless and hassle free ?
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March 2023 by Keith Cross
Excellent service as I was able to store my stuff with no issues while I purchased my new home, will recommend to others
