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February 2023 by Ian Mapes
No opening or closing hours posted online. Told me they didn’t want to fix my toyota. Took it in with only the 4lo and 4hi light on. Now has engine light on. Very displeased with what they had “done” for me.Service: Transmission repair
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October 2022 by Melanie S.
Very knowledgeable as Rick has been a mechanic for a very long time. They have all the right tools and scanners know how to use them. They really try to get vehicles done right and done quickly!
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October 2022 by Doll Phan
A++++ service. Hours away from home with a truck fully loaded with kids and camping gear, our check engine light and overheat lights came on. We called and they graciously agreed to look at our truck at 4PM on a Friday. 15 minutes later we were back on the road with confidence after they did multiple inspections to ensure we did not have any major issues and they gave use guidance on what to watch out for and do to get through our weekend vacay.
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October 2022 by Kim Sherrell
They're always busy and that says a lot. They treated us very fair and professionally.
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October 2022 by Dan Sherrell
Took my Toyota and they got it in and out in 4 days. ...and they were slammed!
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May 2022 by Joel Graydon
Rick was great! My GMC Express 3500 broke down multiple times on my way up to Cloudcroft I brought it in first thing and Rick was able to fit me in same day, replaced the filter, cleared the engine codes and get me back on the road again charging me a very, very fair price. Thanks so much Rick! I’d definitely go to him again if I had any issues in the area.
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April 2022 by Eddie Mireles
Got a flat on a cold snowy day. They patched it right up.
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December 2021 by Jennifer Jackson
Took our car in for head gasket repairs. They refused an estimate stating prices change to much and too fast and they no longer do any estimates of any sort. What we thought would only cost about $1500 ended up being $2500 as they decided, without talking to us first, to do the timing belt and other unneeded and unwanted repairs. The timing belt ended up failing and our car stopped working all together. When we took it back in, they were hostile and nasty, yelling at us in person as well as over the phone. We had set up payment arrangements and had been paying them so when we received a text saying the car was ready we told them we would pick it up. This was after the repair of their UNAUTHORIZED repair. We figured with the payment arrangements as well as with the text saying it was ready that we were able to get the car. We also never received a text back saying no when we said we were on the way to get it. They then reported our car stolen and threatened us with theft of service. I do not recommend using them. They care more about their contracts with their big clients than they do about every day people.Service: Engine repair
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December 2021 by Lawrence Mitchell
Great people have always been fair and upfront with me and has helped me out more times then I can count. I have nothing but good things to say about this place. I have options to take my truck anywhere and I choose to take it up the hill to have Rick fix the problems.. Some people do not like his upfront no nonsense way of telling it like it is. I personally like it because I know where I stand every time I go in there. I highly recommend you would be hard pressed to find a better mechanic then Rick.Services: Oil change
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November 2021 by Jennifer J.
Took our car in for head gasket repairs. They refused an estimate stating prices change to much and too fast and they no longer do any estimates of any sort. What we thought would only cost about $1500 ended up being $2500 as they decided, without talking to us first, to do the timing belt and other unneeded and unwanted repairs. The timing belt ended up failing and our car stopped working all together. When we took it back in, they were hostile and nasty, yelling at us in person as well as over the phone. We had set up payment arrangements and had been paying them so when we received a text saying the car was ready we told them we would pick it up. This was after the repair of their UNAUTHORIZED repair. We figured with the payment arrangements as well as with the text saying it was ready that we were able to get the car. We also never received a text back saying no when we said we were on the way to get it. They then reported our car stolen and threatened us with theft of service. I do not recommend using them. They care more about their contracts with their big clients than they do about every day people.
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August 2021 by Anja Contreras
Very friendly, fast service! Would not hesitate to take my vehicle back if needed!
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July 2021 by Will H.
Traveling on vacation and needed an oil change. Despite how busy they were Rick worked us in and got us done. His reputation in Cloudcroft is stealer and we can see why. Thanks Rick y'all are awesome.
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July 2021 by Jim George
Busy but good work
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June 2021 by Jane Erickson
Nice Jeep for sale there that we like
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May 2021 by Randy Michael Bush
Not a very good experience I called them 3 days in advance and told him I was having problems with my front end of my vehicle and I didn't want to drive it to the nearest Big City. I went there Monday morning at 9:00 a.m. as they requested and I explained to them that I was in a conversion van and I was traveling throughout the United States with two dogs. When I got there at 9:00 a.m., they said they were sorry they couldn't see me because they were too behind. They promised they would call me back in an hour to give me a time when they can look at it, they never did. I drove in the next day and they basically said that I have to drop off the van because they couldn't tell me when they can look it. I explained to him again that I was living in the van with my dogs on a cross country trip he said that I was going to have to figure that out myself. Looks to me he has a great business being the only mechanic in this small town and he has a lot of business from the locals but when it comes to tourist he could care less. Why schedule an appointment 3 days in advance to look at someone's vehicle and then blow them off when you get there. Poor customer service. But again, why should he care as he has his local clientele. He could care less about the tourists that need help. Thank goodness I have AAA. I'm just going to have them tow me down the mountain 20 miles. I've already spoke to a mechanic there and they will provide the transportation to and from the motel 6 that I booked. Thanks a lot, Rick
