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October 2023 by Alec Standiford
I will no longer be giving this business my money due to toxic employees. They'll threaten to tow your vehiclesI really liked shopping here until today. They've been very helpful and I've spent thousands here. Generally they have my size and everything.Had to park this parking lot for my massage appointment because the roads were flooded and my massage therapist across the street had her driveway full. As I was walking across the street injured an employee came out and started screaming that the parking lot was for customers only. Not wanting to park out in the street and slip and hurt myself more, I bought a drink. The employee then came out and started taking pictures of my truck and got on the phone as if to tow it.I will not shop here anymore which is sad because I enjoyed giving this place my business.
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October 2023 by Sheena Jordan
Always really rude customer service. I don't know how hard it is to be nice and willing to help people when it's literally your job. This isn't even the first time. We shop here because they have good products but every single time the girls are so rude here. We will start making the drive to Hobbs and El paso for our work clothes.
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August 2023 by Jc Garcia
They really need to fix there phone issues. You can call all day an nobody will ever answer. It’s sad. Then on the weekends the phones lines say they close at 3 pm when the site says 6pm. I don’t get it. Fix your phone issues
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July 2023 by R C.
Went in to buy some work boots. Must be family owned or operated, as the young people were attentive and interested in making a sale, but not at all knowledgeable about the merchandise. I asked for several boots in my size and they kept telling me that they didn't have anything under a size 12. I found several on the shelf in my size, and finally a young fellow came over and said he could look in the back. He found me the matching boot for two pair, which I purchased. The price was about $100 more than I would have expected for the quality, but I know times for tough, and paid anyways to support this small business. The boots have served me well so far.If you have the time, money and the patience, you'll enjoy shopping at Rugged Trade. If you need to get something quick and you don't mind waiting overnight, Amazon will give you a better price.
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June 2023 by Frederick Tucker
Good enough to get you by in a pinch - but selection is not that great and prices are unusually high for like items you can get in Lubbock/Midland/TX in general (+internet). Service is consistently so-so. Basically, I shop there only if I have to and spend as little as I can (even when using company voucher money). Otherwise I try to buy anywhere but in Carlsbad - which seems to have near-zero good choices for service and selection on PPE and safety wear.
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June 2023 by Emilio Acosta
The service was great the sales worker was telling us all the great deals and the price, and what they have.
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February 2023 by Eric Teal
WAS the only place I shopped at for work clothes and boots. Twice in two months I've tried to get work boots in my size. Both times service was horrible, I had to find someone to assist me. First time shopping for boots all I was told was "we don't have your size." Came back today after having to find some one to help they at least looked but was told out of the entire selection of boots didn't have my size. I was told boots are on order I asked for two months? Both times I had to "find" assistance employees were on their phones and when asked I still had to wait.I WILL NOT SHOP AT THIS STORE AGAIN AND I WILL TELL PEOPLE THAT I KNOW TO SHOP ELSEWHERE.
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January 2023 by George Shirley
Don't know his name but the young man who assisted me in the boot dept today was excellent. In my 50s and haven't had that kind of service in a shoe store in 30 years. He brought out several pair of boots until I found what I needed. That's what customer service looks like.
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October 2022 by The Gallows
The people here are great, helped me find exactly what I was looking for, and very kind and put a smile on my face! I'll definitely be back
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October 2022 by Eddie
Selection limited to size have more 3xl and 4xl
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October 2022 by Frankie Fulton (Frank)
I bought a pair of work boots a couple months ago. They were hurting my feet so I reached out to Rugged Trade. Thomas the owner contacted me and asked me to come in to the store to get me into another pair of boots. I worked with Stephanie at the store and she was very helpful. She made sure I was happy when I left. I highly recommend this store and will definitely come back in the future.
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July 2022 by Amy Nutter
Staff is very friendly, helpful and understanding. Needs more clothing, shoes and accessories options for the female shoppers tho.
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February 2022 by Jana Pili
I just left an hour ago. Never been before. Wow! Impeccable customer service and such a beautiful and organized store! Absolutely loved this place AND their customer service! I will definitely be back often! Also, their operating hours beat everyone else’s! Thanks for such a welcoming first experience! May God bless this business and their employees!
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December 2021 by Farhat Ali
Awesome place with wide variety of material for men and women including shoes.
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November 2021 by Francisco Leal
Awesome store for work & regular western wear. Need more variety of Cinch jeans for sure and bigger sizes for big & tall men.
