-
February 2024 by Larry Harris
Joseph and staff are professional, courteous, and timely. The pick up and drop off service by our drive was pleasant as well as a great service.
-
January 2024 by Chris Rutherford
Got super lucky and they had a car available at the last minute. We barely made it in time but they were still busy and didn't complain about us showing up shortly before close.Really saved our trip. Thank you!
-
January 2024 by 6 6.
Yalls Carlsbad,NM office is trash. The staff are very unfriendly even if your a card holding member they need to clean house. Even the upper management is shit tot hey still havent called to resolve the issue its been a week..like wtf is up with these people? Just because yall are the only rental in town yall think your something yall aint shit!!!
-
December 2023 by nicky gutierrez
3 times they cancel me at the last minute
-
November 2023 by Nancy Henrionnet
Excellent customer service at this agency. We booked online, got an upgrade for $2 and change, got a ride BACK to our RV once done and met the wonderful peeps in this office. We will definitely use Enterprise again in the future!! Special shout out to Stephanie Burris who made us feel very welcome!! Thank you for what you do!??
-
November 2023 by Margaret Gray
My insurance got me a rental car. I came in 10/30 to pick one up. They told me that it would be available 10/31. I just called them to check up. They told me it would be next week. Customer service is just a suggestion in Carlsbad.
-
October 2023 by Yahalom Israel
Guys.. After driving from North Texas..I am literally walking down the interstate to get back into the city.. you told me you were picking me up and it has been almost 2 hours.. and now you are closed, that means no rental, not to mention I have no way to get to Albuquerque.. I was literally a 10 minute away..
-
October 2023 by Susan Holtcamp
I went to see about exchanging my rental car for another rental car. There were problems with the car I had. The woman on duty was not helpful at all. She told me to take it to two different facilities to get it fixed rather than Enterprise fixing the issues. I, as the customer, did not feel it was my responsibility to have the car repaired. The oil filter needed to be replaced and there was a slow leak in one of the tires. I will never use Enterprise again.
-
September 2023 by Scott Bateman
Phenomenal service from this rental car agency. Bob and Steph went above and beyond to provide help during unexpected travel challenges. Car was great too, was clean and check-in was very efficient. Highly recommend!
-
August 2023 by Grant Chappell
Emmie and Stephanie were absolutely amazing. As soon as you walk in the door you are greeted by friendly staff. Made sure we enjoyed the car rental and were satisfied. Will definitely do business with these individuals again when I am in town!! Thank you again Stephanie and Emmie!!
-
August 2023 by Brian M Jaworowski
These people are great. Friendly, quick, and a ride to the airport was no problem at all. Oh, and I actually had a clean rental car for a change. Well done.
-
July 2023 by I am Stable
Terrible experience, rude smug and hard to deal with through insurance
-
May 2023 by Kris Baldwin
Tried to speak with them on the phone for a one way rental…got someone who sang to me her many questions with NO help at all. Call another place.
-
April 2023 by Al R.
While traveling our truck broke down in Carlsbad New Mexico. We tried to rent a car from enterprise and made a confirmed reservation via the enterprise phone system. Once we were shuttled by the repair facility to the enterprise office we were told that they did not have any cars to rent. I mentioned that we had made a reservation over the phone and they acknowledged that but no cars to rent and the staff went back to their respective desks. That's it, no offer to help in some way no real apology nothing. We sat down in the office trying to find another rental agency but that is the only one in town. After awhile i asked if someone could at least take us to our hotel. After some discussion they agreed and while driving i asked the enterprise driver if the car we were in was a rental, he said yes it was, I asked if it was available to rent and he said he didn't know. Bottom line if you rent from this office make sure they have a car available because if not they will make zero effort to assist you.
-
December 2022 by Bong Castillo
They have been very helpful and they provided me shuttle service from home to office and vice versa. The car that was provided was really nice and new. I would definitely rent a car from them again!
