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July 2023 by Alexandria T.
Don't do the curb side delivery. Especially if you are unable to load your stuff yourself or are disabled. We went to pick up an order for an elderly couple who are unable to drive. It's a good thing that we went because they would have been unable to get their things. The lady brought their toilet paper out to the truck but then promptly informed us that we needed to bring the dolly with the water cases out ourselves and load it ourselves. My significant other and I were already planning on loading it ourselves because it was six cases of waters, but the fact that they could not or even wanted to bring the dolly of waters out the door is embarrassing frankly. The lady just stood at the door watched my fiancé bring the dolly out and watched us load it.
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April 2023 by Chuck A.
As most reviewers ahead of me, this may be the worst Walgreens pharmacy ever! On a road-trip in motorhome passing thru. Ordered Rx on Sunday online, on Tuesday still not ready. They don't answer the phone, same message for two days. Drove 20 miles in MH to check and they weren't ready. Girl at the register was clueless, untrained, no customer service skills.
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March 2023 by James I.
The worst pharmacy in Carlsbad, NM. Always 10 people in line and they do not fill prescription until you pick up. Only one register open and only ONE pharmacist on duty. Drive thru is also a joke.The will NOT ANSWER THE PHONE IN THE PHARMACY
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November 2022 by Mona S.
Walgreen's Pharmacy in Carlsbad NM is horrible!!! I have had so much trouble getting my medication filled here. For example today I went to pick up a prescription that had been available for refill since 11/14/2022. Called and they said it would be ready. I went to the pharmacy on 11/16/2022 and the woman inside told me it wasn't ready and could I wait a while and they would get it filled. I said sure I will actually come back in a few minutes and pick it up... So i go back two hours later and drove in to the the lane to pick up the prescription. I was the first one in line. He said I will have to fill it. Then he ask me to pull around so the others lined up behind me could be taken care of??? My mistake was in not saying NO and demanding he fill mine first... So I leave the drive through and go inside to the pharmacy and stood in line. The person in front of me was sharing the same experience of not getting scripts filled for days and always having to go back. So when I get the window the woman asks my name etc and she says it's not ready would you give us a few minutes. I said I want to know why it takes so long to fill a script that was supposedly filled two days ago? She goes to the pharmacist and asks him about my script and he says She's already here? Ok I'm mad now!!! So I wait and at this point it's going to take a bulldozer to move me. I ask her what the problem is about filling prescriptions and she ignores me. I wasn't being rude I was honestly wondering why. So I get the medication pay and tell her to not worry because she will never see my face again and I don't ever want to see her!!! This pharmacy should be shut down!!! If Walgreens is too cheap to pay for extra help then they should not be open!!!
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August 2022 by Lee W.
Dropped off prescription for Blood thinner meds and got a call next day telling me it was delayed. Called the next day 3 times was in hold for 10 mins or more each time and was hung up on. Same the next day. The third day I went to store and they tell me if I drive back thru the drive thru they will have it ready.! So I guess I'd still be waiting for a call from Walgreens if I hadn't showed up in person to demand my medicine. I am appalled at the service this company settles for. It seams they could careless about their customers.
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June 2022 by Aaron S.
I wish I could give a lesser review. This pharmacy is a joke. No customer service and slow as hell. Go anywhere else if possible!!!
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February 2022 by Liz A.
Was in store yesterday to get a passport photo for husband, friendly staff helped with process. Charged $20.00 for photo . Today I came in to get my passport photo done & here's where it ALL went wrong... was met by an employee named Anoria (not the most pleasant person), asked for my phone to take picture, hooked phone to photo machine to upload photo & walked away, leaving me to do the whole process myself. I informed her that I was done & she informed me I could pick it up later as she didn't have time. Currently there is only 1 other customer in store & 4 employees on the floor. I POLITELY informed her I had other appointments & needed to wait, she simply turned & walked away. I sat down, approximately 10 minutes later another employee walked passed & asked if she could help me with anything. I informed her I was waiting on my passport photo, she immediately got it for me.... I was charged $14.00 Have NO IDEA why $6.00 difference between mine & my husband's, they were taken 1 day apart Will only be using this Walgreens again under extreme duress ‼
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December 2020 by Ara Nell Fletcher
Unprofessional, terrible customer service. Can’t even get someone to answer the phone. Pharmacy department is ridiculous, I switched pharmacies because they never had my prescription. Photo department says they aren’t equipped to make the items you ordered online for same day pickup, but the website states it’s available at that store for same day pickup. Chose 9:30 am pick up, called 4 times and was told my items won’t be ready until 8:00pm at the earliest or maybe tomorrow.... they just don’t know. Also was hung up on twice, when I called back they said it must of dropped the call.
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June 2020 by Fuck 1.
hahahah for all you karens that even write reveiws are d*** have you ever been in there place? dealing with you ppl would prob make it worse with you yellin at them my sis works there from day to niht its tireing there just grumpy bec there doin there job i mean its not like they can quit and yea bye karens
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May 2020 by Kristeen G.
The dark haired girl working the Pharmacy window late morning on Saturday, May 16, 2020, was hands down the absolute rudest, most hateful, snotty, unfriendly, and borderline insulting person I have ever encountered. My family fills a lot of scripts and we will never send another script to this Walgreens ever again. I've never been talked to like such trash before in all my life. Walgreens should be ashamed of itself for even hiring someone like this. Not only will I never do business with this pharmacy, but I will drive entirely out of my way to CVS for any other quick shopping. And to the girl working the window, you embarrass yourself.
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July 2019 by Charles Q.
Friendly pharmacy staff working hard but clearly overloaded. Lost prescriptions finally found but a hour after it was supposed to be ready.
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January 2019 by Leah V.
The cleanliness of the store is what got them the 1 star. However, the staff is rude and the pharmacy is just not organized or capable of handling such a volume of customers they have? I don't know, but it's ALWAYS packed in the pharmacy line/drive thru. Being as I've previously been employed by Walgreens, I know that MOD should be keeping track of the line they have for the pharmacy and should call over a FOH employee to help with check out whenever needed (which is supposed to be after the line is 3+ customers); and that has literally never happened. The ONLY reason I continue to use their pharmacy is because it's the most convenient for me when traveling and need a script filled. P.s. while writing this review, I've been sitting in the drive thru line for a good 20 minutes **EDIT** AFTER MY PRESCRIPTION WAS REQUESTED TO FILL TWO DAYS AGO, GIVING ENOUGH TIME TO GET IT TOGETHER, AND AFTER WAITING 35 MINUTES IN LINE THEY TELL ME THAT THEY DONT HAVE IT IN STOCK. A PHONE CALL THE DAY I REQUESTED T TO BE FILLED WOULD HAVE BEEN NICE
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January 2019 by Jim I.
The worst pharmacy in Carlsbad, NM. Always 10 people in line and they do not fill prescription until you pick up. Only one register open and only ONE pharmacist on duty. Drive thru is also a joke.
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November 2018 by Steve C.
This place (namely the pharmacy) is clearly over taxed, and under staffed. Wait times for prescriptions are near the silly point. Staff is friendly, and I feel for them every time I am there. However, Walgreens needs to step up their efforts in Carlsbad regarding the pharmacy. The rest of the store is not bad. However with the massive growth of Carlsbad, this place has not kept up in some ways.
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October 2018 by Sue T.
The worst service - they need more help and caring help. The one girl was new but was so nice the rest are rude and ignore you - I'm switching to CVS
