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December 2023 by Derrell Gough
Big O is the place to go for new tires and other services they provide in Carlsbad NM. I bought my last set of tires there and was happy with the price and tires. On my last visit I asked them to check out what I thought was a wheel bearing noise. They checked my bearings, brakes and tires. They found a bunch of gravel in the tread of one tire. Removed it and I drove my vehicle, the noise was gone. They did not charge me anything. I give the employees and Big O a, A+ for being honest. That's what a superior business is all about, honesty.
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December 2023 by Sami Jo Rodriguez
Doesn't deserve one star at all.. After having my car all day to put on TWO new tires, even with an appointment set, they cracked my rim, filled it with bead lock and didn't tell me when I went in to pick up my car. After I picked up my car a concerned employee called and told me about them cracking my rim and to get ahold of corporate. After the initial complaint with corporate, they gave me the run around and I had to keep calling multiple times a day to get a response. Finally corporate told me they would pay for one wheel if I had bought a whole new set of four.
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November 2023 by C8 fun James
We are traveling to New Mexico for the first time, and wouldn’t do you know it, tire trouble. We had a slow leak in our RV tire on the rear. We pulled into the local Big o’s tires in Carlsbad and asked if they could look at it. Two of the guys dropped what they were doing and came over and assessed the situation. Long story short, the repair was done within an hour and, to our amazement, there was no charge. That’s what I call great business practices, and making sure that your customer is a Happy customer. And I sure am!!!! Thanks guys!!!
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November 2023 by Tyler Walk
Dropped tire off at 4:30 with the understanding tire would be repaired or replaced before closing no problem. Had big work plans with about $400 an hour in workers waiting on me. Tire did not get replaced putting me over an hour behind schedule next morning waiting on tire. Have had numerous issues and this just puts it over the edge for me.
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November 2023 by Kaitlyn Kennedy
Absolutely ridiculous wait time. When I got there it didn’t look busy at all maybe 3 cars in garage. I was not told anything about any wait time. Said “we will get it taken care of”. Sat there for 2 hours for a simple flat. Watch many people come in after me and leave before me. If I had been told there was a wait time I would have went somewhere else. Employees talking on phones joking amongst each other. Will not go back.
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October 2023 by Priscilla Sweet
The worst experience I’ve ever had was to buy 4 tires with Big O the girl that worked upfront was very unprofessional never again will I buy anything or get my car serviced at Big O they put my tires on messed up my front air suspension on my Jeep Cherokee I went back the next day to talk to the manager the girl upfront wouldn’t give me his name! Or the guys who worked on my car! My front air suspension isn’t the same since that day they put my tires on! I will not recommend any one to use them! They broke the wires of the air suspension and didn’t bother to fix it! That was very unprofessional that’s going to cost a lot just to get it fixed because of their stupidity!?
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October 2023 by Chase's Channel
Was there early and needed a flat fixed and after we checked in and they took my truck they got busy and put my truck on the back burner and it took 3 1/2 hours to get it fixed. I understand wanting to take care of customers vs a free service but first in first out creates loyal customers.
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September 2023 by Jonathan Martinez
I took my Chevy Camaro to get new tires but all they did was mess up my wheels,you can clearly see its not curbed since its from the middle of the wheel
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September 2023 by Paola Gonzalez
Do not trust them with any of your cars my dad took his truck last month to get a tire fixed and instead they totaled loss my dad’s truck . They cut the chassis because one of them idiots let the key fall inside of it and instead of saying something, they decided it was best to cut that bar not letting my stepmom know . She went outside cause they took 6 hrs “fixing” the tire and when she went outside she saw fire and 5 men were trying to make her go back inside the shop. So do not even go to this place! They won’t be responsible they blame each other and never let you talk to the manager !
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August 2023 by jeff brown
Friendly helpful service staff, they do fast and affordable work. But don't think for a minute it's cheap, quality patch Job on my wife's 2012 Kia soul. Had me in and out in just over an hour. I'm going to be back to buy my next set of tires.God bless these people.
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July 2023 by Kurt H.
Got a flat on my way to Carlsbad on 285. Fixed it fast and they were very friendly. Great service. Thank you.
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July 2023 by Jorge Herrera
Took my truck F-350 for brakes and calipers and since the truck was already there I decided to do the engine service...bad mistake..they told me to pick the truck in 3 hours... this was at 9:00AM ...well I went to pi ck up my truck at 2:00Pm...still not ready..so I was waiting and they told me that is not ready...well again I took off an came back at 6:00 pm ...still not ready they told me that they couldn't start the engine... well finally the started the truck at 8 :00 pm....they charge me 2800.00dlls....took the truck back to the yard and next morning the truck just died... crank won't start....so I end up taking the truck to the dealership in carlsbad and what happens is...they put DEF on the fuel.... so they charge the company 15,000 dlls for repairs... I will never go back or recommend no body....
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July 2023 by Dileep Kumar
Had an amazing experience at Big O tires in Carlsbad. We were on a visit to the area from Seattle and as luck would have it, two tires of our rental car got a flat. This was a Sunday night. I filled enough air for it to get us back to the hotel Sunday night. By next morning both were very low again - dropped from 40 to 10psi. When I looked up, Big O tires was right next door from where we stayed. So took the car to them at around 6:45am. They were super helpful - first in filling the air to keep me going till their office opens up at 7:30am, and when I brought it back at 7:30am, took care of both the flats in a very short time, even though this was a drop in. Very hardworking and honest folks. Highly recommend!
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June 2023 by Fernando B.
Ur better off goin out of town for tires these fools fucked up my rims, crashed the homies truck, n sold me a defective tire n just kept trying to fix it instead of replacing it
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June 2023 by Cody Brown
Took over 2 hours to rotate my tires. Never called to let me know it was done. Called and called no answer. Go down there and windows left down. Asked the manager why? And all he would say is that’s just what we do. All the other vehicles windows were up. Got in my truck all the radio stations were changed and had to take apart my automatic side mirrors apart to fix them. Will never go back or recommend using this place again.
