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February 2024 by Tawny Tackett
Very disappointed. My mother ordered a couch in mid-September, it never arrived. Around the 1st of October I went back in inquired about the couch they gave me profuse apologies and the manager found the model number and the correct color of the couch, he then my name and number and asked if a 6 to 8 week delivery window would be okay. I said not a problem. He said check back at the first up the year. I asked if we needed a place a deposit or pay for the couch. He said no need. We'll have it for you in January. Wouldn't you know it, come January when called andInquire about the couch, found out it was never ordered. I was told that I would be receiving a call from the manager after he got out of a meeting. No one has ever reached out to me regarding this. From my experience, do not trust them. From my personal experience, I would never attempt to purchase her order furniture from Ashley. I am not sure why they refused to order the couch and told me they did twice. They must have better things to do then sell furniture to customers. It makes me wonder how they really make their money.Yes, for clarification, the Ashley store in Carlsbad, New Mexico.
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September 2023 by Jesse Duke
They deserve every bit of a 5 out of 5 star rating!! The manager was great, the 2 ladies in the front were very nice, polite and super helpful! The helped me find exactly what I was looking for and at a better price then their competitors! The loading employees Jordan and I didn’t catch the other guys name were awesome, I mean these guys really went above and beyond to make sure my headboard wouldn’t get damaged at a short notice! They re-packaged my headboard and put foam all around it just for reassurance. I Will be a definite returning customer!!
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July 2023 by Penny Pelfrey
Seth was so professional but yet made us feel at home. We love our new furniture. Our apartment is so nice and homey. Thank you so much! We will always come back.
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June 2023 by A A
Gabriela sims was so helpful she helped me with everything in the purchase of my bedroom set , very costumer service and attention.
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June 2023 by Jorge Melchor
Gaby was very friendly and helpful when we first arrived. Very personable and easy to work with. She always readily addressed any concerns and answered any questions we had. She made our shopping experience very easy and enjoyable. If you’re in the market for anything Ashley related, highly recommend her.
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June 2023 by israel hernandez
Gabriella was very helpful,she was able to help my wife and I find mattresses for all four of our kiddos.
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April 2023 by Marissa Brooks
Gabi has always been amazing and such a pleasure to work with our last 2 purchases. She’s knowledgeable and answers any questions we have with ease. I recommend Gabi to anyone looking to purchase new furniture for their home!
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April 2023 by Jeremiah wall
Walked in and talked to Seth, very helpful guy! They had what we were looking for and were out with our furniture within 15 minutes. Easy folks to work with and will shoot you straight the first time. Highly recommend them!
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April 2023 by Charles Hammill
Seth, as always, provides a pleasurable shopping experience. Seth listens to customer's needs and shares his knowledge of the offered inventory. Often times customers like myself will visit several times before making a purchase, not knowing precisely what we want. Seth understands the customer and walks them through the selection process. Seth's dedication and professionalism in offering high value products has gained a loyal customer. I often conduct repeat purchases and always seek out Seth to assist in addressing my furniture needs.
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March 2023 by Linda A
This is our second time purchasing furniture from Seth at the Carlsbad store. We are always happy with the expertise and professionalism at Ashley. Customer service is the highest with their caring manner.Papa Scott was in the recliner for less than 5 minutes and he was yawning. We were in the market for a glider, recliner and swivel chair. Loved it so much, we bought two!
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March 2023 by Linda A.
This was our second experience buying furniture from Seth at the Ashley Carlsbad store. Highly recommend working with him.
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March 2023 by Christina Villareal
Everyone was amazing at the store made our purchase so easy and fast and so convenient set us all up and we’re in and out less than an hour and with everything we needed and wanted excellent service!! Highly recommend and quality of our purchase is amazing also very pleased Thank you!!!
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March 2023 by Tif Sellars
Our experience with Ashley Furniture was smooth and easy. Gabriela helped us find what we were looking for, we signed the paperwork and got delivery set up in under an hour! We are very happy with all the help we received!
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February 2023 by Tania Saenz
Gabriela, their sales associate, always welcomes me and my family very friendly and respectful. She always makes questions about what we like and tries to accommodate our taste to want they have in store. If want they have in store is not what we liked, she takes you to their page and provides with different options.
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February 2023 by Shane Lavergne
Ashley Furniture in Carlsbad, NM is a great and friendly place to shop for the latest styles of furniture. Gabby is great help!! Gabby has helped me for the last year and a half. Gabby is very professional along with the other staff. Delivery service has been on time very friendly. Great place shop!
