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December 2023 by Spotted Eagle
Pleasant environment all around.
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December 2022 by david bricker
They do not hold your civil rights they are intrusive into your privacy bank manager read my entire text messages when she only needed a little information that I provided and kept reading after I asked for my phone three times visible on tape in her office and don't erase the tape I plan to pursue this
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July 2022 by Charlene Stine
Why are the Bloomfield branch lobby hours only open until a measly 4pm? The majority of account holders are working class are they not? The hours on the door say 6pm, as most bank hours are. Those of us that work for a living would appreciate regular banking hours for the lobby not just the drive through! So after parking and finding a locked door, yet again, I'm told that bc my bank card did not arrive in my mail...I have to purchase a new one?! Not good business practices Bloomfield citizen's branch, as I'm sure I'm not the only one being inconvenienced every time I try to do anything other than go to the ATM!
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October 2021 by Larry Sandoval
Safety first (by wearing mask) nice and fast.
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June 2021 by Shan Begay
Friendly staff
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August 2020 by Envy Gul D' Cryso
I have aging grandparents who bank here and I don't live nearby, it has proven to be impossible to help them through online banking. I even went into the branch with my grandfather to get face-to-face recognition/report when I went down for a visit; it has shown to be useless as I am still given the run around constantly. Trying to navigate and explain this bank's processes and/or procedures is, for lack of a better term, rage inducing. In order to set up the online banking you have to submit a request to do so, inputting all of the matching data from SSN's, Last Deposit and even a code word that they verbally set up with the bank; then, IF it is approved you have to get a six digit access code when you log in. That wouldn't be a problem if they (grandparents) had a mobile phone with which to relay it or if they simply understood the call they were receiving in order to give me the code; which after multiple calls it is clear that they do not. Additionally, even knowing this, the person I spoke to face to face can't/won't help by simply adding my phone number as an alternate contact because I'm "not on the account"; this is despite the account holder looked you in the face and told you that I was going to be helping them so, "Give him whatever he needs." If I could convince them to leave this bank, I would. "We've had an increase of fraud activity..." I'm starting to think it's not fraud, it's people having to circumvent your system in order to get anything done.EDIT: The bank finally put my number on there. Thank you. One star increase for you.
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July 2018 by Arielle Melendez
Rude employees. I'd prefer wells Fargo over citizens any day!
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March 2018 by John Milligan
I have been into this particular branch about a dozen times in the past and I've worn a hat probably more times than not. I conducted my business without any concern until today when a young lady insisted that I remove my hat before she would help me. There was an older gentleman standing right next to me who was also wearing a hat, however, for whatever reason the lady didn't seem to care and did not ask him to remove his hat(I asked him on the way out the door)... This was rather irritating because if you're going to tell one person to remove their hat you better tell EVERYONE to remove their hat every time they enter the building or you could be facing a lawsuit. I refused to do so and opted instead to go to the drive through to complete my transaction. After it was finished I asked to speak with a supervisor and I was ignored so I walked back into the bank and expressed my feelings to the tellers at the counter. When the exchange was complete an older gentleman (also wearing a hat)standing behind me said "amen to that". The tellers actually called the owner of the account that I deposited money into, told them about the incident, and threatened to ban me from the location. Sounds like someone was embarrassed. According to one teller it was the banks "policy" that you can't wear hats, hoods or sunglasses into the bank. You as a customer are suspicious and are required to adhere to some inane dress code because it will somehow foil a robbery. I'll bet a million dollars that they wouldn't dare ask a Muslim woman to remove her Hijab, yet, requiring a young man to remove his hat before you help him is standard operating procedure.
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July 2017 by R G
Nice bank, nice people, great service.
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June 2011 by A Google User
Very friendly and efficient staff. Great bank.