Walgreens in Bernalillo is a friendly and helpful store that provides a positive experience for customers. The staff is often praised for their courtesy, speed, and dedication. One employee, Estevan, stands out for greeting customers warmly and going above and beyond to ensure a pleasant visit. The pharmacy staff, especially Shai, is highly appreciated for their caring attitude and hard work. Shai has been instrumental in helping customers get their prescriptions filled, often coordinating with other stores to ensure timely medication delivery. Customers value her selfless dedication and the support she provides to families needing essential medicines. The front register staff is described as super sweet, and the drive-through is quick, taking around three minutes per car, making it convenient for busy customers. The store also has a manager, Kaela, who is recognized for her exceptional customer service and assistance with online orders, resolving issues promptly. While there can be occasional problems with medication stock, overall, the staff's helpfulness and commitment make Walgreens a reliable and friendly place for pharmacy needs and shopping.
The pharmacy is terrible at filling prescription in a timely manner, didn't contact when it was taking days, and does not have a number with a human to talk to.
