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March 2024 by Kat. A.E.
I’m pretty fair when leaving reviews. I’ve worked in restaurants so I know how difficult it can be especially with customers who are problematic…. But this location is in constant disarray. The staff at the window gave us someone else’s order which is just an accident but proceeded to act like it was our fault. I showed them my receipt that shows our full order then stared into space not apologizing not saying they will make it right then just walked away. 10 minutes later comes back with the first item I ordered I had to then ask for the second and third item I ordered. When reviving our bagel it was frozen on the inside so I then had to annoy them again and ask for another. I have never had to ask for every item I’ve ordered. This store used to have great staff I don’t know what happened. I love dunkin and what they stand for. I am so disappointed. Do not come to this dunkin the location on Wyoming NE Abq is much better… well worth the 20 min drive.
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March 2024 by Tacanunpa Banks
It's 2024, the Pandemic is over.We pulled up and saw a woman come walking out with ice cream. So we parked and went inside. The gentleman working inside insisted we had to go through the drive-thru. The woman working told us it was fine, that she would serve us.The fact that one person wanted to serve us and the other didn't tells me one of two things. This location is still trying to avoid serving people inside due to covid, or some workers just want to work drive'thru. Either way, this stand alone location is a wasted investment if that's the case. Word of advice to the franchisee, HIRE more employees and advance your training techniques.The only reason everything wasn't rated one star on this review was because of the woman working that was willing to serve us. Inside the establishment. Like a regular person.
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March 2024 by Heather Montano
We were a little disappointed they were out of our favorite flavors of ice cream, so we had to choose different ones. However they did apologize and we were on our way pretty quick.
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March 2024 by Brenda Pugh
I walked in and they were out of doughnuts. Two young men working and I asked if they were out of doughnuts. I was barely acknowledged. Actually, as close to being ignored as I could have been. They were arguing about ice cream and they continued as I walked out.
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March 2024 by Erica M
I got a caramel craze hot latte and it was good, definitely cheaper then
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March 2024 by Milo Santi (LuigiYTP)
I enjoyed the Ice Cream Martian I got. The doughnuts are amazing, too. I have lots of memories of Baskin Robbins and Dunkin Donuts. Just to prove I'm real, I will say this: Cuphead is based on 1930s cartons (yes, cartons, not cartoons). Sans from Deltarune "befriended" my mom. Sans Undertale is one boss I can't beat.If you found this funny, please subscribe to LuigiYTP on YouTube.Update: I realized I said I couldn't beat Sans, but I did it! The trick is to move in an octogon when he does the circle attack.
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March 2024 by Felix (Felo)
Thumbs-
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February 2024 by Janet E Stauffer
We stop by to get some ice cream through the drive-thru the guy said they don't have the love special or the rocky road so I left
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February 2024 by K S
This is how they put the donuts in the bag every time.
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February 2024 by Rick Corley
Nice enough young men working, but the wife and I ordered a hot fudge sundae, two strawberry sprinkle donuts, and a toasted almond coffee. Coffee wasn't coffee. It was mega-rich hot cocoa that was literally undrinkable. The donuts were thrown in a paper sack frosting side down without sprinkles. Oh, and they didn't have any spoons for my wife's sundae. Will not be back, probably ever.
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February 2024 by dave
Quick and easy stop for a quick coffee or food refuel. Friendly and polite service!Great fresh coffee. Donuts and sandwiches too.Cake case is locked with a cable and lock?? Make your own conclusions on that!!
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February 2024 by Maria Tovar
Workers need to have a more positive attitude, they give you the most dirtiest looks, not polite at all, and look like they’re miserable at the job site.
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February 2024 by Tanya Gesse
Pulled off the highway when I saw the DD sign :-) definitely worth the short detour.
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February 2024 by Adam Green
Went in for breakfast the other morning. They were supper busy drive thru and dinning room. But supper friendly as the two workers worked both the window and
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January 2024 by Maria
I love this place and come a lot!!! But what concerns me is when they are spraying the warmers with cleaner and it's hitting the donuts! Also watched the workers clear out the trash and just put gloves on to get the donuts! This is concerning!