-
February 2024 by Margaret Vazquez
Everything from making the appointment to cashing out was positive. The staff is kind, helpful and caring.
-
November 2023 by Liz Martinez
The staff was very kind, and really helpful. Right when I walked in, they took me and my cat to the room. If you are looking for a new vet, this is the one to go to.
-
November 2023 by Emily Aragon
We have been so happy and relieved by all the care we have received here for our dogs. They are kind and compassionate and knowledgeable. Their services are very affordable compared to so many places.
-
October 2023 by Wendy Juan
I switched from Mission Vet to Bernalillo Vet and have been so happy! They are outstanding!! Everyone one from front office staff (Katherine) to the techs and the doctors!!!!I just lost one of my girls. We had her cremated and they wrote me a beautiful card signed by all!! First class❤️???? ???!!
-
October 2023 by Samantha Hart
I was out riding my bike on a Sunday morning and in front of police station I saw what I thought was a dead cat as I rolled by it ,it meowed very weakling so I try'd calling animal control ( no luck) I looked up and seen their number on sign across the street and called the lady said someone would be right over and not even 3 minutes later here comes this lady to get the cat and I asked if I needed to go in case someone had to pay she said no that they had this. I was very impressed I have to say
-
October 2023 by Richard Smith
DR Elyse Henham was more interested in make money thentrying to give my dog a peace of mind of ending his life.I had to find another vet. to give him quiet death.
-
September 2023 by Britt Allen
Such a wonderful place. My rescue puppy wasn’t eating for days and I was so concerned. They were able to give us an urgent visit today. The front desk staff, the tech and the doctor were all wonderful and so intelligent and helpful. And the facility is lovely and clean. I really enjoyed our visit here. We’ve moved from Dallas and have found it almost impossible to find a good primary care vet here in ABQ. Thank goodness we found Bernalillo Pet Care Center
-
September 2023 by Craig NM
Dirty, overpriced, and uncaringWe took our dog for an annual tooth cleaning. We were surprised that he suddenly had 5 abscessed teeth that they removed. The vet who decided this gave us zero communication whatsoever, before or after. Worst of all, his paws were crusted with feces when we picked him up. It was disgusting and made us so distressed to think what conditions they exposed him to.Two days after the surgery he was shivering despite the house being warm. We took him back, they seemed nonchalant about the fact that he had a fever two days after surgery (and being exposed to filthy conditions, licking who knows what). They said they could send us home with an anti-nausea and appetite stimulant, or if we wanted more peace of mind, they could give him a $350 blood test. Since neither of those meds would address a fever, we asked them to do the blood test. Unsurprisingly, he had an infection. They then tried to charge us a fee for the visit “for taking a slot” despite us having $600 worth of other charges for this visit alone. This happened on a Saturday, and they sent us home without the blood work even though they were clear that things might keep getting worse and we might need to seek emergency care. Unfortunately that is what happened, and the emergency vet couldn’t believe that they hadn’t provided us the blood work, making a difficult situation that much harder.I spoke about all of this with the practice manager, Ashley, and she was pretty flippant about it and seemed to not believe me about the feces on the paws. She promised me she would be consulting with the medical director and would follow up, but she never did and never returned my calls.They lost a patient of more than two years. Looking forward to going to a place where you actually know which vet will be providing care, and tremendously regret ever taking my pets here. If you love your pets, do not put them at risk by taking them here. I would drive to Denver before putting him back in their dirty, uncaring hands.I’m filing a report with the NM Board of Veterinary Medicine because I truly believe this practice poses a risk to the pets of our community. Truly looking forward to seeing Ashley and the irresponsible vets at the mandatory hearing.
-
August 2023 by Craig M
Dirty, overpriced, and unknowledgeable We took our dog for an annual cleaning. We were surprised that he supposedly had 5 abscessed teeth that they removed. Worst of all, his paws were crusted with f**** when we picked him up. It was disgusting and made us so distressed to think what conditions they exposed him to. Two days after the surgery he was shivering despite the house being warm. We took him back, they seemed nonchalant about the fact that he had a fever two days after surgery (and being exposed to filthy conditions, licking who knows what). They said they could send us home with an anti-nausea and appetite stimulant, or if we wanted more peace of mind, they could give him a $350 blood test. Since neither of those meds would address a fever, we asked them to do the blood test. Unsurprisingly , he had an infection. They tried to charge us a fee for the visit for taking a slot despite us having $600 worth of other charges for this visit alone. This happened on a Saturday, and they sent us home without the blood work even though they were clear that things might keep getting worse and we might need to seek emergency care. Unfortunately that is what happened, and the emergency vet couldnt believe that they hadnt provided us the blood work given the circumstances. I spoke about all of this with the practice manager, ****** and she was pretty flippant about and and seemed to not believe me about the f**** on the paws. She promised me she would be consulting with the medical director and would follow up, but she never did and never returned my calls. They lost a patient of more than two years. Looking forward to going to a place where you actually know which vet will be providing care, and tremendously regret ever taking my pets here. If you love your pets, do not put them at risk by taking them here. Im filing a report with the state licensing board because I truly believe this practice represents a threat to the pets of our community.
-
August 2023 by C Dally
Love this place. The ladies are super friendly and helpful. The vet was so sweet and kind to our pet even knowing he was not friendly. Thank you for loving our babies like your own.
-
July 2023 by Grace Lyons
Affordable and great quality care! I was looking for a vet for my new kitten and everywhere else couldn’t get me in for weeks but they got me in same day. Would highly recommend if you are looking for a reliable vet with a friendly staff.
-
June 2023 by Cathy Garcia
Such nice people. Got us right in and gave my dog a good exam and everything she needed. Such nice staff. My little dogs were not frightened at all. My large loves this place. Wags her tail the entire time.
-
June 2023 by Mollie Sachs
They serve my 18 years old kitty very well.They took care of my old kitty, my husband, and me very well. They were able to comfort us while we had to do the euthanasia.It was very hard for us, but we are forever grateful for Bernalillo Pet Care Center's service.The pictures are memorable and we want to share them with Bernalillo Pet Care Center.
-
June 2023 by Tahirah Delaney
I was yet again by another company scammed out of money because my boyfriend took my dog in they did not give him any information about my dog bear not his weight not what to watch out for nothing at jus here pay us 60 dollars and then nothing. This is so unprofessional. Then they also racial profiled him and did nothing for my dog. Never again and never would I send someone here. That is because you guys racial profiled him and did not do anything until i a complaint was put in these are things that should be taken care of at the end of service but its ok because my dog and family deserve better care.
-
May 2023 by Annie Pacheco
After many years of searching for quality and compassionate veterinary services, I have finally found it at Bernalillo Pet Care Center. My dogs have seen a variety of their veterinary providers and they have all been knowledgeable, pleasant and kind whether we were visiting for routine care, chronic disease, or an emergency visit. Veterinary care is expensive, but Bernalillo Pet Care Center has reasonable prices and is considerate of cost in their recommendations. They answer their calls and have appointments available within a reasonable time frame. They handle my dogs gently and respectfully regardless of breed. I'm so thankful for them and their wonderful staff! The front office, techs, and veterinarians are all wonderful!
