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June 2023 by K Baca
It's disappointing that our banking institution is absolutely no help. We tried contacting them about a loan, and were rudely told to apply online. We did, and still never heard back from the Los Lunas or Belen branches. We have tried to contact them about other things regarding our finances and account, and again, they are absolutely no help. We have been banking with them for over 15 years, and I think it's time we moved on. The only number that is somewhat helpful is the main office branch, so I recommend you call them before the others.
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December 2022 by Family Gonzales-Davis
As members of 12 years, we were very pleased and happy to bank at State Employee Credit Union. This last year 2022 has been the worst I have every dealt with this Credit Union. Very Rude to their out of town customers. We would NOT RECOMMENDED this Credit Union to anyone as we did when we 1st became member!!
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October 2022 by Devin’s Vlogs
Best bank ever!
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October 2022 by Fran Johnston
They have a 505 area code number and 800 number and no one answers the phone?? I have two charges I didn't make and I am in another state right now!!
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May 2022 by Bernice Mcgovern
Employee state credit union is the worst bank to deal with I just closed my after 6 months I had two disbutes which these merchants took out my money and I couldn’t go to one concert because I was in hospital the other one turbo tax took out money and my Irs forums were rejected but they still took my money . could not resolve any of them they said they weren’t fraud . So anyways they want you to go through a whole process to dispute something I already tried with the company that’s why I went to the bank . So long story short I closed my account.
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February 2022 by Gerald Cordova
Very dissatisfied with service at the Los lunas office
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February 2021 by Alpha C
There is 1 assigned person to handle new accounts. If you call and leave a message, that person never calls you back. At least, that was my experience.I had to physically go in and was told by a female teller that that person was at lunch. She asked of I wanted to leave a message?I replied, no, as she does not return calls even after mulriplemessages. I spoke to the branch manager and she was very knowledgeable and polite.However, there was no real sense of urgency on the part of the staff there. Almost like, they are in slow motion in another time period.
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January 2021 by Genevieve Payne
The Belen Branch has awesome and helpful employees. It's nice to bank there. If you want a great bank with great people you need to come to State Emploee Credit Union. You'll be glad you did. Happy and safe Hoiidays to all!!
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January 2021 by Aldo Garcia
Review is for mobile app??????Your mobile app is always down. Needs to be addressed, updated and fixed please.
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September 2020 by D Fritz
Almost a 20yr Belén customer....No one comes close in service, least amount time in loan processing including paperwork....technology of online banking I've used since its conception which is a time saver... I fully trust all my interactions here, and you will too....
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February 2020 by Mr Bro
Bad customer service; Tammy Sue is very rude and should not be on the frontlines with customers. It's sad to see my credit union going in this direction; maybe it's just this location and the quality of workers it can only get. Switching financial institutions will be in the near future.
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January 2020 by Abel Romero
SECUNM really values its members, minimizing fees and always being helpful and friendly. I can also feel better banking here rather than a national bank with questionable practices and ethics. Love my credit union!
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March 2018 by Warren Ellis
Great Bank to bank with!
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October 2017 by Kirsten Pafford
Kind and personal service. The tellers always remember me, and are helpful when I am out of town and have to do business over the phone. They pay interest on deposits, too! How can you beat that?
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August 2017 by John Morell
Great fast and friendly !!!
