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March 2022 by Bill L.
Went to this store to pick up an item after searching for it online. Online price at this location is $4.97. At the store it was $6.84. I showed the cashier the online price on my phone. Showed the manager. They said Walmart does that so you order it online and come pick it up. They mark it up 37%. This is the most senseless thing I've ever seen. They pay their own employees to go get this stuff off the shelves and bring it to the front for you. You then get to pull into the curbside pickup lane and they'll bring it to you and then you save 37%. They might be able to pay their employees more if they charged their customers for additional services like curbside pickup rather than less. The whole work has lost its mind.
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May 2020 by Cheryl H.
Around the end of last year I used Wal-Mart grocery pick up the Los Lunas store and a girl came out to deliver my groceries. I have always been told they only hold groceries for 24 hours. I had missed that cut off so I reordered my groceries for the next day. When I arrived the girl brought out two carts. She asked me which one I wanted. I was surprised that she had two carts but I answered her saying I would like the one that was the most recent, as I had added some items in my most recent order. She would not tell me which cart had which. She just kept pointing from one cart to the other and I told her I could not see thru the bags and clarified again the one I wanted. several times. I got the impression she was playing a game. She needless to say put the wrong order in my cart. I called her supervisor to report this and the supervisor said angrily "YOU GOT THE ORDER YOU ASKED FOR!" Several weeks later the same later the same girl came to deliver my groceries and there was no incident. However, the next times I tried to get groceries they kept getting inexplicably cancelled, I also began getting rotting fruit! It was eventually told to me that this girl had complained that I kept coming into the store "under the influence and cursing". They refuse to provide any proof and now I can no longer use Was Mart grocery pick up at ANY Wal-Mart in the country! I have spent hours calling and writing to find out what proof they have of ANYTHING I have done wrong. I even filed a complaint with the BBB and they still refuse! They refuse to return phone calls despite being promised they would numerous times. I even went in to the store to try to meet with them they refuse to come out! I am an RN and I really enjoyed using grocery pick up after long shifts. Has any similar incidents happened to anyone else? Be careful! Don't say anything if you want to still be able to utilize grocery pick up!
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February 2020 by K U.
This walmart is terrible! With horrible management. The managers make up their own policies that do not align with stores across the country. For example the exchange food for food without a receipt. No other wal mart has that policy. Usually they give a store credit. 2nd. My mom took my car to get the oil changed and the oil came back BLACK! They had the nerve to say they changed it. My other high mileage car never comes back with back oil!! Ever!!! The manager had the nerve to say that he checked the video, but he doesn't have the authority to do that. He said it was changed. Then had the nerve to give a coupon to get it changed and pay 10 more dollars. Scam! I can tell you that if the store manager doesn't take care of this corporate will be notified. Period. Not a good look. One thing about Walmart... you ARE replaceable.
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March 2019 by Kathy B.
Stopped at this Wal-Mart on our way to the lake, wanted to comment that Steven, dept mgr was very helpful, great customer service. This store was very nice, clean and organized. Wish the Wal-Mart near me was this great. great job!!! Thank you KGB
