-
November 2023 by David McConnehey
I had a slash in the wall of my tire and need a tire shop to fix it. Being new to the area we need a shop that would treat us right. JR stayed on the phone with me as I drove home to get the tire size. He had the tire is stock and was able to replace it quickly. We even talked about my new truck afterwards. JR and his staff really care more about their customers more than making a buck
-
November 2023 by Josh Cooper
Picked up a nail on the freeway while traveling for my son’s school trip. Put on the spare near Socorro and drove to Craig Tire in hopes it could get fixed. Mr. Craig was extremely helpful and friendly. Got my car in as soon as he could and had it road ready in record time. 20 minutes max and I was headed down the road in time to pick my son up as the buses were dropping him off. A+ business. A+ customer service. A+ honesty and friendliness. I truly wish there were more businesses like this and wish we had a Craig Tire where I live.
-
November 2023 by Cheri Moore
Its a true blessing to know and work for Jr and his family at Craig tire Jr has the biggest heart in belen he truly cares about his community and the people in it! You won't regret coming to Craig tire ever! Kindest most patient person you will meet.
-
September 2023 by Russell Garner
Let me tell you something about this place from the minute you walk in your greeted by the most amazing counter crew ever...The techs are quick efficient but on point...and if your lucky enough to meet JR (the owner) you'll understand why this place should be your all in one shop.The mechanics,counter, techs, all work in a very friendly, knowledgeable,but very professional manner. Im impressed every time im here....JR runs an absolutely amazing business here...your wasting your time looking for a better tire shop...
-
September 2023 by Nancy Duncan
We had a flat on I-25 far from home after 5:00 on a Sunday ending. JR and the entire crew were incredibly generous with their help. They got us back on the road and we made it home safely.What a wonderful independent business, keep doing what you’re doing! Thank you so much.
-
September 2023 by Ashley Stannard
I am so thankful for Craig Independent Tire Co! A couple of weeks ago, while hauling horses from Tucson, AZ to Parker, CO I had a flat tire near Belen, NM. Not only was their roadside assistant timely, but he was helpful and knew I was in a stressful situation. My spare was not quite up to par for the remainder of the trip, so I followed him to the shop. The extremely friendly staff there immediately got to getting the new tires on my trailer. They let me water my horses and even bring my dog into the office to cool down. I was off and running in no time and I can't tell you how appreciative I was since I was hauling such precious cargo. THANK YOU!
-
September 2023 by Tina V.
Craig Independent Tire was wonderful and really helped me out when I needed it most! My husband and I were traveling back from El Paso, TX and my husband was driving the other truck and was pulling a 5th wheel camper. It was over 100 degrees and 2 of the tires on the camper exploded due to the heat. I drove to Belen and Craig Independent Tire had 2 tires thank heavens and they put them on the rims super fast for me, even though the place was full of others also getting tires, etc. I was able to take the 2 new tires back to my husband who was stuck on the side of the road waiting. He was able to change the tires and we were able to make it back to Albuquerque safely. We want to thank Craig Independent Tire so much for helping us so quickly that day and I recommend them wholeheartedly if you need tires for any reason. They offer wonderful customer service which was so appreciated that day when we needed it the most. Thank you Craig Independent Tire!
-
August 2023 by Daniel M.
I would like to start by saying the customer service here was excellent. The staff was very kind and accommodating, and the waiting area was very comfortable for me and my kids. I really wanted to like this place, but unfortunately, I had quite a poor experience. We went in for an alignment, and shortly after the mechanic began working on the car, he brought me to the vehicle and showed me that the bushings on our control arms were shot and the tie rod was loose. The quote I received to repair this issue was $600 (they wanted to replace my entire front end), to which I responded that I would perform the repairs myself. I purchased the parts I needed for $50, a mere 12% of what I was quoted. Now for the disappointing part: when I took off my tire to get to the tie rod, I couldn't get three of the lug nuts off the wheel; they were cross-threaded by the mechanic! I have never in my life had so much trouble with a lug nut. The mounting studs on my wheel then needed to be replaced because the mechanic had broken them. My wheel could have fallen off at any moment! This is very concerning ineptitude from a wheel-centric mechanic shop.
-
August 2023 by Rigo C.
I needed tires for my truck, I looked at two chain tire shops with locations in Los Lunas. One had very high prices, the other did not have any of the tires listed on their website with the exception of their store brand. Craig Tire did not have the tires I wanted in-stock, but could get them from their supplier that day. I made an appointment to drop off my truck the next morning and they installed the tires I wanted.My only complaint was whoever took my information wrote my phone number down wrong, so they weren't able to reach me right away when my truck was ready. Other than that, they provided fast, reasonably-priced service.
-
July 2023 by Lori Eger
Outstanding customer service. You will definitely get awesome treatment here. We will be giving you all of our business from here on out. Thank you for your outstanding customer service and honest pricing.
-
July 2023 by Lorrie Crawford
Craig Tire is the Best! We used to buy our tires from them but moved away for 20 years. Now we're back. We ordered our new tires in the late afternoon and they were available the next morning. We just had them installed and the process took about 15 minutes. During that time we were greeted warmly by several employees and offered a bottle of cold water. At Craig you get great service and a great price on tires. So glad to come back to you after all these years and still find such a great service.
-
July 2023 by David McLain
Update 7 July: John Craig reached out to me on 29 June and we had a very cordial and productive discussion. He was very professional and apologetic on behalf of his employees and it was very obvious how passionate he is for his business and its reputation. I apparently experienced an unfortunate set of circumstances based on a lack of employee training and qualifications and supervisor work assignments. John was successful in regaining my trust and confidence and retaining me as a future customer. Because of this, I have changed from a 2 star rating to a 4 star rating.I purchased 2 new tires for my truck and had them installed on 24 June. The technician driving my truck up to the shop stall was having a lot of difficulty, so I assumed he did not have much experience driving a standard transmission. When the work was completed, the same technician tried backing my truck away from the stall, again having a lot of difficulty trying to drive it. When he then tried driving forward, I realized the emergency brake was on and he force-drove it across the parking lot (it's a Cummins, so it has plenty of power to overcome the brakes). He was trying to get it parked and I told him just to leave it where it was and get out. By this time the clutch was smoking hot. So was I. I went in and complained, paid, and asked to be sure my old tires were in the back of the truck and they affirmed they were. After driving away and stopping at my next stop, I looked in the back of the truck and there were 2 mismatched, completely worn-out tires--not the tires from my truck. Back to the shop I go to get MY tires. I guess the technician decided any old tires would do. Or there might be a theory of giving the customer old worn out tires they can't resell and keep the better tires to try to sell as used ones. Quality of work: good. Quality of experience: Horrible. Lost my business.
-
July 2023 by Brandon Humphrey
Owner very rude. The technician by the name of Erik left a hook hanger in my wheel well wrapped around my suspension and brake line. My tire sensor light is on from the very same side they worked on as well as my check engine light now that has never been on before. This is the second vehicle they worked on the first time after $1,400 they forgot to balance my tires and I had to take my vehicle back. They put my life in my family life in danger by this wire left in my wheel well and the owner was very rude and non-caring about it
-
July 2023 by shannon kealy
Craig’s Independent Tire Co was phenomenal!! We had a missing calliper bolt and the team went above and beyond to get our car repaired. Eric was fantastic in assisting us!! Also, they have a cow and let me feed her. Which was fantastic. Would 100% recommend this company for all your auto needs!!! Thank you!!
-
July 2023 by Philip Luoma
At the suggestion of a co-worker I went here to have them look at my tires so I could decide if I needed new one. I already knew one was really bad. The technician came out and looked at all of them. He suggested I get all 4 replaced since they are from 2017 making them 6 years old. We went inside and he found a set in stock. I setup an appointment to come in the next morning to have the work done. I expected it to take a couple hours but in the end I was in and out in 90 minutes. All the technicians and staff were very friendly. Overall I was very satisfied with the experience. I highly recommend anyone to this local shop.
